The French Tourism Code
Essential rights provided for under Directive (EU) 2015/2302 transposed into the French Tourism Code:
The organiser and the retailer are responsible for the proper performance of all of the travel services included in the contract.
Travellers receive an emergency telephone number or the details of a contact person enabling them to get in touch with the organiser or the retailer.
Travellers may transfer their booking to someone else, subject to giving reasonable advance notice and to paying any additional charges that may apply.
The package price may only be increased if specific components (e.g. fuel) increase in price and if the contract explicitly provides for such an eventuality; in any case, no change may be made to the package price less than 20 days before it is due to start.
In the case of a surcharge exceeding 8% of the package price, the traveller may cancel the contract.
If the organiser reserves the right to increase the price, the traveller is entitled to a reduction in price in the event of the corresponding components going down in price.
Travellers may cancel the contract without having to pay cancellation fees, but receiving a full refund of all monies paid, if a significant change is made to an essential component of the package, other than price. If the professional responsible for the package cancels it before it begins, travellers are entitled to a refund and to compensation, if applicable.
Travellers may cancel the contract without having to pay cancellation fees before the package start date and under exceptional circumstances, e.g. if there are serious safety issues at the destination which could affect the package.
Furthermore, travellers may cancel the contract at any time prior to the package start date, subject to the payment of appropriate and justifiable cancellation fees.
Once the package has started, if significant components of it cannot be provided as planned, other appropriate services must be offered to the travellers at no extra charge.
Travellers may cancel the contract without having to pay cancellation fees if the services are not performed in accordance with the contract, if this significantly impairs the performance of the package and if the organiser fails to remedy the problem.
Travellers are also entitled to a reduction in price and/or compensation in the event that the travel services are not provided or are improperly provided.
The organiser or the retailer must come to the aid of travellers in difficulty.
If the organiser or the retailer becomes insolvent, the sums paid will be refunded. If the organiser or the retailer becomes insolvent after the package has started, and if the package includes transport, the repatriation of travellers is guaranteed. VACANCES BLEUES has taken out insolvency cover with UNAT (French Union of Tourism Associations). Travellers may contact this body (8 Rue César Franck, 75010 Paris) if they are refused services due to the insolvency of VACANCES BLEUES.