Cancellation and postponement
A trip or holiday has its share of surprises, some good (often with Vacances Bleues) and some bad. Despite all the care we take in creating your future trip, despite all your dedication to preparing your future holiday, there are sometimes snags. Cancellation is one of the hazards that we could do without, but that we must still plan for.
To enjoy your holiday with complete peace of mind, we advise you to take out our comprehensive travel insurance: it includes travel cancellation insurance.
Travel cancellation insurance: what to do in the event of a claim?
In case of a claim concerning assistance and insurance, the first thing to do is to inform Vacances Bleues. What do we mean by insurance-related claims? Everything that concerns cancellation, transport delay, luggage, interruption of stay and holiday liability. You have taken out travel cancellation insurance and your trip has been cancelled... Go to vacancesbleues.assurinco.com and click on the "claim" section.
You can then download the supporting documents according to the reason, declare your claim, but also consult the status of your file.
Travel cancellation insurance: FAQ
Certain questions are frequently asked about travel cancellation insurance. Let's see what the answers are here.
- What exactly are cancellation fees? How are they calculated?
Cancellation fees are fees that are charged by Blue Holiday after your cancellation. The calculation is based on the general terms and conditions of sale that were given to you when you signed your contract. The cancellation fee is calculated as a percentage of the price of the trip depending on the cancellation date and the departure date.
- How much time do I have to provide the necessary documents for compensation?
From the moment you open your file, you have two years to submit the requested documents. Do you want to reduce the processing time? Send all the necessary documents at once, this will facilitate the management of your file.
- I have taken out travel cancellation insurance. How and when will I be reimbursed?
Payment is made by cheque sent to your address. You will receive your cheque within 10 days. This 10-day period starts as soon as the payment email is sent. Your address is not in France? No problem, Assurinco will refund you by bank transfer.