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Multi-risk Insurance

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At Vacances Bleues, we ensure

You can plan your trip, but not the unexpected... With the multi-risk insurance, you benefit from an optimal coverage before, during and after your stay in France and abroad.

Did something unexpected happen during your trip? Find out below how to declare a claim.


Learn more about multi-risk insurance

In partnership with Assurinco, Vacances Bleues advises you to take out multi-risk travel insurance when you make your reservation. For an amount of 4.5% of the total price of your stay, you are covered in the following cases

  • Cancellation: reimbursement of cancellation fees* up to €6,000 per person**.
  • Luggage: compensation in case of loss, theft or damage of your luggage (up to €1,500 per person)
  • Repatriation assistance: assistance and coverage in the event of a medical problem at your place of stay (with no limit for medical repatriation)**.
  • Assistance to your vehicle: reimbursement of towing costs (up to 200 €)** and loan of a vehicle (for 7 days)** if your car breaks down or is involved in an accident
    Snow assistance: search, rescue and evacuation costs if you are the victim of a skiing accident (up to €7,650 per person)**

*according to the general conditions of sale. **see special conditions of the insurance contract.

To report an INSURANCE claim during your stay

An INSURANCE claim concerns the following problems: cancellation, transport delay, luggage, interruption of stay, holiday liability...

Go to vacancesbleues.assurinco.com and click on the "claim" section.

You will be able to declare your claim, download the supporting documents according to the reason, but also consult the status of your file.

Our partner ASSURINCO commits to reimburse you within 5 DAYS for any complete file.

To report an ASSISTANCE claim

An ASSISTANCE claim concerns one of the following cases: a medical problem at your place of stay generating medical expenses or repatriation assistance...

Immediately contact the medical assistance center, available 7 days a week and 24 hours a day:

From France: +33(0)1 41 77 45 70 or from abroad: 0033 (0)1 41 77 45 70

Mail : medical@mutuaide.fr 

Important : without prior call, your medical file cannot be taken in charge.

Your multi-risk insurance - contract 4316

The conditions of sale are subject to Decree No. 94-490 of June 15th 1994 adopted pursuant to Article 31 of Act No. 96-645 of July 13th 1992 establishing the conditions for carrying out activities relating to the organization and sale of travel or stays, amended by Decree No. 2007-669 of  May 2nd 2007, in force as of March 1st 2008.

DIFFUSION TOURISM / VACANCES BLEUES  license no. 013000012, has concluded with MUTUAIDE ASSISTANCE, through ASSURINCO, the individual multi-risk contract no. 4316. You benefit from a very preferential rate: 3.50% of the total amount of the stay (invoiced per person, excluding insurance premium, booking fees and tourist tax).

If you have subscribed the insurance when you booked, you will not receive confirmation of the insurance subscription, your registration becoming final by collecting your payment, the debit from your account being proof of receipt.

You will then receive the general terms and conditions booklet for multi-risk insurance detailing the conditions for taking charge of the insurance.
You can also download your insurance booklet here. (only French version)

Assurinco - trademark of Cabinet Chaubet Courtage - 122 bis quai de Tounis 31000 TOULOUSE - n° ORIAS : 07001894 - www.orias.fr
Mutuaide Assistance - 8/14, avenue des Frères Lumière 94368 BRY-SUR-MARNE Cedex

Your multi-risk travel insurance

In spite of all the care we take in creating your future trip, in spite of all the attention we pay to the places we propose, it happens that something goes wrong. A cancelled flight, lost luggage, medical expenses abroad, repatriation... We cannot foresee the unforeseeable, but we can insure you in order to compensate you in case of a glitch. When you make your reservation, you have the possibility to subscribe to a multi-risk travel insurance.
This way, you benefit from optimal coverage before, during and after your stay, in France or abroad. Even in the sun, travel covered!


Multi-risk travel insurance: reimbursement amounts

Vacances Bleues has succeeded in obtaining a very preferential rate with Assurinco: 4.50% of the total amount of the stay (invoiced per person, excluding insurance premium, file fees and tourist tax). In concrete terms, this is what it means:

  • In case of cancellation: we reimburse cancellation fees* up to 6,000 euros per person.
  • In case of loss, theft or damage of your luggage, the compensation is up to 1,500 euros per person.
  • Repatriation assistance: we guarantee assistance and care in case of medical problems at your vacation destination. The comprehensive travel insurance has no ceiling in the case of medical repatriation**, your health comes first.
  • Personal vehicle: if your vehicle breaks down or is involved in an accident, we will reimburse towing costs up to 200 euros**. We will also lend you a vehicle for 7 days**.
  • Snow assistance: if you are the victim of a skiing accident, we cover the costs of search, rescue and evacuation up to
    7,650 per person**.

Multi-risk travel insurance: the Covid cancellation option

  • Before the stay

If the cancellation of your stay is caused by an illness declared in the month preceding your departure, or by an epidemic or pandemic, we will reimburse you**. Similarly, if you were not accepted on a scheduled and guaranteed collective transport due to a temperature test or a positive result to a PCR and/or antigenic test at the departure airport, we will reimburse you. The same applies if you are declared a "contact case" within 14 days prior to your departure.

  • Multi-risk travel insurance during your stay

If you are sick during your vacation and have to return home, we will reimburse you at actual cost, including during an epidemic or pandemic.  If you are forced to extend your stay due to quarantine, we will reimburse you for hotel expenses. The same applies if your return is impossible due to travel restrictions.

It's not a very happy subject, but there is some good news: the Covid cancellation option is offered in the multi-risk travel insurance until 30/11/2022.***


*According to the general sales conditions

**See special conditions of the insurance contract

***For any reservation of a stay with a departure date no later than 30/11/2022