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General and special conditions of sale

General Sales Conditions for individuals 2023

General Sales Conditions for individuals winter 2024

General conditions of use of the "pre-checkin"

Special conditions for group holidays in France 2023

Special conditions for group holidays in France 2024

 

General Sales Conditions for individuals 2023

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PREAMBULE

The purpose of these general conditions of sale (hereinafter "CGS") is to set out the respective obligations of the company DIFFUSION TOURISME (hereinafter "VACANCES BLEUES") in its capacity as retailer (hereinafter "VB") and of the Holidaymaker (hereinafter "Holidaymaker"). Signing up for a trip and/or holiday offered by VB (hereinafter "Trip") implies that the Holidaymaker unreservedly agrees to the following general conditions. These terms and conditions have been drawn up in accordance with articles L.211-1 et seq. and R.211-1 et seq. of the French Tourism Code, which set out the terms and conditions of activities relating to the organisation and sale of travel or tourist packages. These GCS apply to all bookings made from 1 January 2023. Contracts entered into prior to this date will continue to be governed by the previous GCS, which can be found in previous editions of the brochure and on this website. The CGS may be amended at any time without prior notice. Changes shall be effective immediately upon posting but shall only apply to bookings made after the posting of the changes. The Holidaymaker acknowledges that he/she is of legal age and is not under guardianship. The Holidaymaker acts both on his/her own behalf and on behalf of the persons associated with his/her booking; he/she guarantees that he/she is legally authorised to exercise this right and guarantees the accuracy of the information he/she provides and commits himself/herself personally for the persons registered on the same file.
 

SUMMARY OF TRAVELLERS' RIGHTS

(Articles L. 211-8, 211-1-2 and 211-4 of the Code of Tourism)

VB recommends that, prior to any registration, you read the following information forms provided for in the Tourism Code:

Namely, when purchasing a tourist package:
The travel service mix offered is a package as defined in Directive (EU) 2015/2302 and in Article L.211-2 II of the Tourism Code. Therefore, you will be entitled to all rights granted by the European Union applicable to packages, as transposed in the Tourism Code. VB and its organising partners will be fully responsible for the proper execution of the package as a whole. In addition, VB has the legal protection to refund payments and, if transport is included in the package, to ensure your repatriation in the event of insolvency, as required by law.

Fundamental rights under Directive (EU) 2015/2302 transposed into the Tourism Code:
Both the organiser and the retailer are responsible for the proper performance of all travel services included in the contract. Travellers are given an emergency telephone number or contact details to reach the organiser or retailer.
Travellers may assign their package to another person with reasonable notice and possibly subject to an additional charge.
The price of the package may only be increased if specific costs increase (e.g. fuel prices) and if this possibility is explicitly provided for in the contract and may in any case not be changed less than twenty days before the start of the package.
Should the price increase exceed 8% of the package price, the traveller may rescind the contract.
In case the organiser reserves the right to increase the price, the traveller is entitled to a price reduction in the event of a reduction in the related costs.
Travellers may withdraw from the contract without paying any withdrawal fee and receive a full refund of the payments made if any of the essential elements of the package other than the price undergo a significant change. In case the professional responsible for the package cancels the tour prior to its commencement, travellers are entitled to a refund and, if applicable, compensation.
Travellers may cancel the contract without paying a cancellation fee prior to the start of the package in the event of exceptional circumstances, e.g. serious security issues arising at the destination which may impact the package.
Furthermore, travellers may cancel the contract at any time before the start of the package by paying an appropriate and justifiable cancellation fee.
If important elements of the package cannot be provided as planned after the start of the package, the traveller must be offered other suitable services at no extra cost. Travellers may withdraw from the contract free of charge when the services are not rendered as stipulated in the contract and this significantly affects the performance of the tour package and the tour operator does not remedy the problem.
The traveller is also entitled to a discount and/or compensation for non-performance or inadequate travel services.
The organiser or retailer must provide assistance if the traveller experiences difficulties.
Should the organiser or retailer become insolvent, the sums paid will be refunded. If the organiser or retailer becomes insolvent after the start of the package and if transport is included in the package, the repatriation of the travellers is guaranteed. VACANCES BLEUES has taken out insolvency protection with UNAT. Travellers can contact this entity (8 rue César Franck - 75010 Paris) if they are refused services due to the insolvency of VACANCES BLEUES..

Note for the purchase of a travel service (hotel or dry hire services):
You benefit from the rights granted by the Tourism Code when you purchase a travel service. The organiser and the retail travel agent will be fully responsible for the proper execution of the travel service.
In addition, as required by law, the tour operator and retail travel agent have protection to refund your payments in the event that they become insolvent.

Fundamental rights under the Tourism Code:
Travellers will be provided with all essential information regarding the travel service before concluding the travel contract. Both the service provider and the retailer are responsible for the proper execution of the travel service. Travellers will be provided with an emergency telephone number or contact details to reach the service provider or retailer.
Travellers may transfer their travel service to another person with reasonable notice and possibly subject to an additional charge. The price of the travel service may only be increased if specific costs increase and if this possibility is explicitly provided for in the contract and may in any case not be changed less than twenty days before the start of the journey. In case the price increase exceeds 8% of the price of the travel service, the traveller can withdraw from the contract. If the service provider reserves the right to increase the price, the traveller is entitled to a price reduction in the event of a reduction in the related costs.
Travellers may withdraw from the contract without paying withdrawal costs and receive a full refund of payments made if any essential element of the contract, other than the price, is significantly changed. If the professional responsible for the service cancels it before the start of the service, the travellers can obtain a refund and compensation if necessary.
Travellers can cancel the contract without paying a cancellation fee before the start of the service in case of exceptional circumstances, for example if there are serious safety problems at the destination that could affect the trip.
In addition, travellers may withdraw from the contract at any time before the start of the journey, subject to payment of reasonable and justifiable withdrawal costs.
If, after the start of the trip, important elements of the trip cannot be provided as planned, the traveller must be offered other appropriate services at no extra cost. Travellers may withdraw from the contract without paying a withdrawal fee if the services are not performed in accordance with the contract and this significantly disrupts the performance of the trip and the service provider does not remedy the problem.
Travellers are also entitled to a price reduction and/or compensation in the event of non-performance or poor performance of the travel service.
The service provider or retailer must provide assistance if the traveller is in difficulty. If the service provider or retailer becomes insolvent, the amounts paid will be refunded. VACANCES BLEUES has taken out insolvency protection with UNAT. Travellers can contact this entity (8 rue César Franck - 75010 Paris) if they are refused services due to the insolvency of VACANCES BLEUES.
  

GENERAL CONDITIONS OF SALE

Art. 1 • PRE-CONTRACTUAL INFORMATION
Pursuant to articles L. 211-8 and R. 211-4 of the Tourism Code, the pre-contractual information referred to in these articles includes (i) the description of each trip or stay in the PRO BTP VACANCES® catalogues in force at the time of the reservation and/or on the Site, (ii) the other elements of information appearing on the WebSite, (iii) these General Sales Conditions and, where applicable, the Special Sales Conditions, (iv) the standard information forms summarising the rights of the traveller and the preliminary offer/sales contract summarising the reservation.
In accordance with article L211-9 of the Tourism Code, VB expressly reserves the right to modify, notably by means of erratum, the information on the website and in the description sheets, in particular with regard to the price and content of the transport and accommodation Services, the minimum number of persons required for the trip, the identity of the carrier, the itineraries of the tours and the opening and closing dates of the hotels.

Art. 2 • OPTION – BOOKING
Trip reservations can be made by calling our call centre on +33 04 91 00 96 48, on our website or directly with the establishment for a stay in France. The Holidaymaker must confirm his/her reservation before the end date of the option by sending the payment of the deposit or by communicating a credit card number under the conditions defined in article 6. Upon receipt of the deposit, VB will send a booking confirmation by email.
This booking confirmation forms the contract of sale between VB and the Holidaymaker. To this end, the Holidaymaker agrees to the use of e-mail for the conclusion of the contract or for the transmission of information relating to the execution of the contract in accordance with article 1369-2 of the civil code.

Art. 3 • NO RIGHT OF WITHDRAWAL
The Holidaymaker is reminded in accordance with article L. 121-20-4 of the Consumer Code that he does not have the right of withdrawal as provided for in article L. 121-20 and following of the same code. Therefore, all sales of Trips are subject to the cancellation and modification conditions set out in Article 7.

Art. 4 • FEES
Each reservation for a Trip lasting 4 nights or more will be subject to the payment of a processing fee of 30 euros by VB. The booking fee is final and cannot be refunded – unless the Trip is cancelled at VB’s initiative.

Art. 5 • PRICES
Prices “from” are valid on certain dates for certain departure cities and subject to availability. Final rates are given at the time of booking. Prices for Trips are all-inclusive and cannot be split up by type of service. Unless expressly stated to the contrary, prices do not include any application fees (cf. art. 4) and comprehensive insurance (cf. art. 22), any personal expenses (laundry room service, telephone service, passport delivery fees, etc.), tourist taxes, tips, visa application fees and, more generally, any service not expressly specified in the preceding information documents. In the case of international Trips, the all-inclusive price means that the price includes all variable taxes related to air travel (airport, security, fuel surcharge and solidarity taxes) or sea travel. Fares are subject to change under the conditions specified in Article 8.
Promotions: The Holidaymaker benefiting from a price reduction under a promotional operation or a partnership price agreement must take advantage of it when booking the holiday. As soon as the confirmation or the invoice is issued, the Holidaymaker will not be able to benefit from any further discount. Except where otherwise stated, price reductions and special offers mentioned in the brochures or on this website are not cumulative. It is hereby stated that promotional deals do not apply retroactively and therefore do not concern clients having already made their reservation prior to the date of publication of the offer. As a result, the difference between the price paid and the promotional price will not be retroactively refunded to the Holidaymaker who paid a higher price.
In the event of a manifest error in the advertised or published price, such as a low price compared to the average price of the same product during the same period, the holidaymaker is informed that the contract will be considered null and void and that he/she will be refunded the deposit or the total price paid without compensation, regardless of the period during which VB becomes aware of the error, unless the holidaymaker accepts the new actual price communicated by VB.

Art. 6 • PAYMENT
Payment Schedule

Reservations for travel, stay or rental accommodation shall only be made upon receipt of an advance payment corresponding to 30% of the total amount of the stay, 100% of the administrative and insurance costs and, if applicable, 100% of the transport tickets (air or rail) purchased from VB to reach the place of stay in France.
Barring any mention to the contrary on the booking confirmation, the balance must be paid:

  • At least 65 days before departure for river and sea cruises;
  • At least 45 days before departure for holidays abroad and holidays in France.

For bookings made after the balance payment deadline, full payment of the stay is required at the time of booking. Reservations for accommodation in France (single room or with breakfast and/or meals in addition) of less than or equal to 4 nights are subject, depending on the establishment and the type of tariff chosen, to specific payment and cancellation conditions which will be indicated on the option and the booking confirmation. These reservations imply the Holidaymaker’s provision of credit card payment information (name, number and validity date) in order to guarantee payment of the stay.
When booking with a non-cancellable, non-refundable rate for travel in France and abroad, a full prepayment of the stay must be made upon confirmation of the booking.

Means of payment
The following means of payment are accepted for the payment of the stay:

  • Bank card (Visa, Eurocard/Mastercard and American Express);
  • Bank cheque: made out to Vacances Bleues with the following information on the back: name, date of stay, name of the establishment, contract number (even if a letter is enclosed);
  • Cash only in agency and postal orders within the legal limit, i.e. 1,000 euros.
  • Paper vouchers and Connect vouchers (please note: electronic vouchers are not accepted): Vouchers must be valid at the time of use Vouchers must be received at least 65 days before the start of the holiday. Paper holiday vouchers must be made out to VB. Holiday vouchers for the balance of the holiday must be received by us no later than 65 days prior to the start of the Trip. They must be sent to Vacances Bleues by a secure means of delivery (e.g. registered post or Chronopost, depending on the value of the vouchers). Declared value shipments are not accepted). VB cannot be held responsible in case of non-receipt due to loss or theft of the vouchers. In the event of cancellation of the stay, the amount paid in holiday vouchers will not be refunded. In the event of cancellation of the stay, the amount paid in holiday vouchers will not be refunded. A credit note may be issued for a future holiday.
  • VB Gift and Sponsorship Vouchers: Only one discount voucher will be accepted per application. Gift vouchers and sponsorship vouchers do not have monetary value and cannot be exchanged or reimbursed in whole or in part, particularly when their validity date expires or in the event of loss or theft, nor can they be returned in monetary terms.
    Cadhoc cheques, CADO cheques or CADO card
    Payments made by mail with declared value are not accepted.

Failure to meet the payment deadline
VB shall not be bound to maintain the reservation and the Contract shall be terminated by operation of law by the Holidaymaker and no formalities shall be required, in which case VB shall be liable to pay the termination indemnities in accordance with the provisions of article 7. Any person who has not paid for a trip will not be able to re-register without first clearing his/her account.

Art. 7 • MODIFICATION OR CANCELLATION OF THE TRIP BY THE HOLIDAYMAKER
Any modification or cancellation of the Trip must be brought to the attention of VB by any written means allowing for acknowledgement of receipt. A change to the Trip is defined as any change made after the confirmation of the reservation, in particular with regard to the number of persons, the services booked, the dates and/or the duration or the destination. All requests for changes will be treated as cancellations.
For any reservation paid in full or in part by means of a COVID-19 credit note, if the traveller wishes to cancel this new reservation, the cancellation fee schedule below will apply. Any refund will be in the form of a new credit note which can be used under the same conditions and until the end of the validity period as the original credit note.

Cancellation fees for holidays in France (except Corsica and cruises)
If the Holidaymaker cancels before departure, VB will be liable for the following charges on the total amount of the trip (excluding the booking fee and insurance costs, which will be retained by VB).

  • From the date of booking to 46 days before departure: 30 € cancellation fee per file;
  • From 45 to 31 days before departure: 10%
  • From 30 to 21 days before departure: 30%
  • Between 20 and 8 days before departure: 50%
  • From 7 days before the start of the trip or in case of no-show on the day of arrival: 100%.

For non-refundable bookings, 100% of the cancellation fee will be charged when the stay is confirmed.
For stays in France at a flexible hotel rate (room only or with additional breakfast and/or meals) of less than or equal to 4 nights, cancellation charges will be applied at the first night rate from 48 hours prior to arrival (12 hours) and 100% in the event of No Show.
VB reserves the right to immediately offer for sale and without prior notice the rooms vacated as a result of no-show or cancellation, notwithstanding the penalties applied, which will be automatically retained by VB. In case of late arrival, the client must inform the reception of the site as soon as possible.

For trips including additional services (Spa excursions…) the total amount of these services will be retained.

Any request for cancellation of a transport ticket (air or bus) purchased from VB to reach your place of stay in France will be invoiced at 100% of the price including VAT as soon as the reservation is made.

Cancellation fees for holidays abroad, tours in Corsica and cruises
In the event of cancellation by the holidaymaker before departure, the following scale of charges will apply per person to the total cost of the holiday (excluding any filing and insurance costs, which will be retained by VB).

General:

  • From the date of booking to 125 days prior to departure, 30% of the total cost of the trip;
  • From 124 to 45 days prior to departure, 60% of the total cost of the trip;
  • From 44 to 33 days prior to departure, 85% of the total cost of the trip;
  • From 32 days to the day of departure, 100% of the total cost of the trip:
  • If you do not show up on the day of departure, 100% of the total cost of the holiday.

Special Features:
Azores, Crete, Croatia, Jordan, Madeira, Malta, Montenegro, Scotland:

  • From the day of booking until 35 days prior to departure: 50% of the total amount of the trip;
  • From 34 days to the day of departure 100% of the total amount of the trip;
  • No show on the day of departure: 100% of the total amount of the holiday.

River cruises:

  • From the date of booking to 95 days before departure: 30% of the total amount of the trip;
  • Between 94 and 55 days before departure: 60% of the total amount of the trip;
  • Between 54 and 34 days before departure: 70% of the total amount of the trip;
  • From 33 days to the day of departure: 100% of the total cost of the holiday.

Sea cruises:

  • From the date of booking to 125 days before departure: 20% of the total cost of the holiday;
  • Between 124 and 62 days before departure: 40% of the total cost of the trip;
  • Between 61 and 33 days before departure: 50% of the total cost of the trip;
  • Less than 33 days before departure: 100% of the total cost of the trip;
  • No show on the day of departure: 100% of the total amount of the holiday.

Visa fees and travel authorisation
Excursions or tickets to exhibitions, museums, activities or shows with prepayment requirement to guarantee the reservation.

Excursions or tickets to exhibitions, museums, activities or shows with a prepayment requirement to guarantee the reservation.
In case of cancellation 100% of the fees will be retained once the ticket is issued.

Art. 8 • MODIFICATION OR CANCELLATION OF THE TRIP BY VB (FRANCE AND ABROAD)
Possible changes to the programmes

VB may be required to make changes to the program initially planned, on its own initiative or for reasons beyond its control. Excursions or stages may be modified as well as itineraries may be reversed, particularly according to local requirements or when destinations are impossible to access.
The cruise programme may be modified according to navigation and safety requirements VB cannot be held responsible for any change in the cruise itinerary, including the cancellation of a stopover and/or a connection scheduled in the programme, by the cruise line or the ship’s captain, as long as it is due to safety reasons or Force Majeure.

Price Changes
Within the limits provided for in articles L.211-12 and R.211-8 of the Tourism Code, VB reserves the right to revise its prices upwards or downwards in order to take into account:

  • The cost of transport, particularly in relation to the cost of fuel.
  • Changes in fees and taxes relating to the services sold, such as air/port taxes.
  • Exchange rate fluctuations.

The prices of the trips shown in this brochure and on our website have been established according to the currencies used for the payment of the service providers, valid for any stay from 01/12/2022.

  • For Jordan, rates are calculated at the rate of 1 USD = 1€.
  • For Scotland, rates are calculated at the rate of 1 GPB = €1.19.

These possible revisions would apply to all persons registered or yet to be registered and would be passed on in the invoices issued at the latest 19 days before departure. In case of an increase of more than 8%, holidaymakers who have already registered will be given the opportunity to cancel their trip free of charge (except for booking fees and pre-payments made to guarantee reservations), on condition that this cancellation is made no later than 7 days after receipt of the notice of increase. From 20 days before departure, no price changes can be made.

Cancellation due to insufficient numbers
The minimum number of participants for the trip to be confirmed is indicated in the “Guaranteed departure” pictogram. If the minimum number of participants required for a trip is not reached, VB reserves the right to cancel the trip without compensation at the latest 21 days before the departure date for trips lasting more than 6 days 7 days before the departure date for trips lasting 2 to 6 days 48 hours before the departure date for trips lasting 1 to 2 days.  The Holidaymaker will then be reimbursed for any sums paid but will not be entitled to compensation.

Art. 9 • TRIP DURATION
The duration of the trip is calculated from the day of convocation at the departure airport or boarding until the day of return. Stays are calculated on a number of nights in a hotel or on a cruise and not a number of days. The first and last days may be shortened due to late arrivals or early departures, depending on the flight schedules of the airlines. Holidaymakers are advised not to make any major commitments the day before their departure or the day after their return. In the same way, in the event that the holidaymaker has booked his or her own transport between his or her home and the departure airport and/or port, VB undertakes to allow sufficient connecting time between the time of arrival at the airport and/or port and the time of departure of his or her main flight, both on the outward journey and on the return journey, and to book tickets or hotel accommodation before or after the trip, which may be modified or even refunded.
No refund shall be made for any Trip interrupted or curtailed through the fault of the Holidaymaker, nor for any excursion or package booked which is not taken up for any reason whatsoever.

Art 10 • HEALTH AND ADMINISTRATIVE FORMALITIES
The recommendations concerning formalities given at the time of booking are subject to change. Holidaymakers are strongly advised to consult the website www.diplomatie.gouv.fr/en/ under the headings Traveller’s Advice and Entry/Exit in order to check the latest administrative and health formalities. In the event that a Traveller is not in possession of the valid identity documents and/or visas required for the journey and/or the required document certifying his/her health status (in particular a vaccination certificate) and, as a result, would not be admitted to the Vessel or the foreign country, VB shall accept no responsibility whatsoever.
The Traveller will not be entitled to any reimbursement or compensation from VB and will be held responsible for any additional costs incurred.  For French nationals, the administrative formalities are specified in the booking confirmation. Foreign nationals should contact their embassy for information. The completion of formalities as well as the cost of issuing passports and visas are the responsibility of the participant and cannot be reimbursed under any circumstances.

General Administrative Formalities
Information to be provided at the time of registration: the full names, dates of birth and identity document numbers of holidaymakers must be provided at the time of booking. The spelling of the holidaymaker’s first and last names given at the time of registration must exactly match the spelling on the identity documents that he/she will use for the stay and/or border crossing.

Identity Document: The holidaymaker must present a valid identity document (often 6 months after the date of return), whatever the destination, and be in good standing with the police, customs and health authorities required for the trip.
Extended French national identity cards, i.e. those with a validity extended to 15 years instead of 10, without any visible indication, will not be issued outside France, even in some European Union countries. VB strongly recommends that you travel with a passport whose validity corresponds to that required by the destination country.

You can consult the embassy or consulate of the country of destination and the website www.diplomatie.gouv.fr/fr/services-aux-citoyens/

Visa: Depending on the destination and the type of passport held, a visa may be required. VB informs you that the approximate duration of the process to obtain a visa is 30 days from the receipt of all the required documents by the embassy or consulate concerned. This duration can go up to 90 days or more depending on the destination. You can consult the embassy or consulate of your destination country and the website www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs/ to help you with the procedure and to find out how long it is likely to take.

Administrative formalities specific to minors (of French nationality)
An exit permit is required if the minor is travelling with only one parent, with an adult who does not have parental care, or with a parent who does not share the same name.  Specific formalities may be required for a minor to leave the country (or to enter a foreign country). We advise you to consult the website www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs depending on your destination.
For countries in the European Union: French minors of any age (even newborns) must have a valid national identity card after the date of return or a valid individual passport after the date of return.
For countries outside the European Union: A valid individual passport (often 6 months after the date of return) is compulsory and possibly a visa.

Health formalities
To find out about health risks in the country(ies) you intend to fly to, or stop over in, or transit through, and to find out about the recommendations issued by the authorities and how to comply with them, we advise you to consult the website www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs.
For European Union countries, it is advisable to bring your European Health Insurance Card (free of charge) and your vaccination booklet for other countries.

Additional formalities due to the public health crisis of the Covid-19 pandemic
The conditions of entry into countries change regularly. Wherever possible, Holidaymakers will be informed of any changes in the entry requirements of the destination country. However, up to the date of departure, Travellers are strongly advised to consult the website www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs.
It is the Traveller’s responsibility to comply with the formalities imposed by the French authorities and the country of destination due to the Covid-19 pandemic. Holidaymakers agree to undergo temperature checks, screening tests, medical checks or any other measures decided by the country of destination before departure or upon arrival in the country. Failure by a Traveller to provide the required information and/or documents or to undergo a health examination required by the authorities shall constitute grounds for cancelling this contract at the Traveller’s expense without entitling the Traveller to a refund of any sums paid.
In addition, Holidaymakers agree to comply with the procedures
put in place by government and local authorities to contain the Covid-19 pandemic. These may include social distancing, the use of face masks and hygiene protocols, or other measures. (non-exhaustive list).

Art. 11 • PRE- AND POST-ACCESSIONS
Arranged by the Client
No delay or cancellation preventing a Client from taking a main flight, a pre/post-ACHEMINATION or from going to one of our establishments or to the place of departure of our Trips on the outward or return journey can be attributed to VB and no refund can be made.  We advise the customer to:

  • leave sufficient time between the arrival of the pre-trip and the departure of the main trip, both on the outward and the return journey;
  • not to plan any professional commitments for the day before or the day after departure;
  • and to book transport tickets or hotel accommodation before or after the trip, with the possibility of changes or refunds.

Arranged by VB
VB can organise pre/post-trip transportation from certain cities in France.  The Client is invited to contact a holiday advisor to find out if a pre/post-trip can be arranged.
Airfares for pre/post carriage from the provinces are subject to availability and to the airline designated for the main flight also operating from the client’s departure city.  We endeavour to confirm the best possible connection for the client, however, depending on the date of registration or departure and aircraft capacity, we may have to confirm a flight the day before or after the international flight.  In this case, any additional accommodation and/or meal costs incurred will be charged to the client. Pre- and post-trip schedules are generally communicated 45 days prior to departure. Once issued, pre-post tickets cannot be changed or refunded.

Art. 12 • AIR TRANSPORT
Airline identification

Pursuant to articles Rs. 211-15 to Rs. 211-19 of the Tourism Code, at the time of booking, VB will inform you of the identity of the airline or airlines, as known at that time, which are likely to operate the flight or flights. In the event of a change of carrier, Holidaymaker will inform the Holidaymaker by any means at the time of booking and until boarding.

Timetable / Arrival and connections
When known before or at the time of booking, the estimated departure and return times are communicated to the client, it being specified that they are subject to change. These times are subject to change and are often finalised well before departure due to the large number of departure airports and the limitations of each airport. In addition, significant delays or even a change of airport may occur due to a technical incident, adverse weather conditions or other factors.
Likewise, where known before or at the time of booking, the duration and location of stopovers and connections are communicated to the client; they are also subject to change. They are also subject to change. In any event, and in accordance with article L211-10 of the French Tourism Code, the client will be given the necessary documents and information on the scheduled time of departure and, if applicable, the latest check-in time, as well as the scheduled times of stopovers, connections and arrival, in good time before the start of the trip. No refunds will be given for unused seats on either the outward or return journey.

Special flights/charters
Please note that the departure and return times of special/charter flights are not known at the time the trip is planned and may only be known between 8 days and 24 hours before departure.

Reimbursement of airport taxes
If, for whatever reason, the holidaymaker is unable to board the aircraft, he/she may request a written refund of the air taxes and other charges payable upon actual boarding of the passenger, in accordance with the applicable regulations, for the amount invoiced to him/her, after deduction of the 20% handling fee retained by VB. The fuel surcharge is not refundable.

CO2 emissions
To find out the amount of carbon dioxide emitted during their journey, the Customer is invited to connect to the link provided by the French Civil Aviation Authority, accessible at the following address: https://eco-calculateur.dta. aviation-civile.gouv.fr/.

Art. 13 • GENERAL INFORMATION ON HOLIDAYS AND TRAVEL
Hotel classification

The star classification shown on the website and in the catalogue corresponds to that awarded by Atout France for establishments located in France. The star classification of hotels abroad is based on local standards. These differ from French standards.

Single rooms and cabins
Although sometimes less well located and smaller in size, single rooms and cabins are available for booking at an additional cost.  Holidaymakers who have registered alone and have not opted for a single room will be charged the single room supplement at the time of registration.
A single room supplement will be charged to the remaining person in the event of cancellation by one person in a double room.

Sea view/side
When a hotel specifies that the room is sea or garden side or other, the view is never guaranteed. The sea view or the garden view or other view can be frontal or partial lateral.

Hotel stay
– Half-board and all-inclusive packages start with dinner on the first day and end with breakfast on the last day. Half board includes: dinner, bed and breakfast.  Full and half board formulas start with dinner on the first night and end with breakfast after the last night. Drinks, including mineral water, are not included unless otherwise stated in the description. The “Drinks Package” or “All Inclusive” options allow unlimited consumption of certain drinks during certain time slots for people over 18. This option is compulsory for all persons (adults and children) in the same file who have chosen the half-board or full-board formula. The corresponding bracelet must be worn. Drinks are served during the bar opening hours. Alcohol abuse is dangerous for your health and should be consumed in moderation. Vacances Bleues cannot guarantee that the meals offered in its restaurants will meet the requirements of people on a diet, including for medical or religious reasons.

Theft
Holidaymakers are strongly advised not to take any valuables with them to limit the risks of loss or theft. All personal belongings and valuables (money, jewellery, credit cards, electronic devices, etc.) remain the responsibility of the Holidaymaker.  These valuables and personal belongings must be placed in the safes located in the rooms if necessary.

ART.  14 • ACCOMMODATION CONDITIONS (HOLIDAYS IN FRANCE)
Accommodation occupation

At the times stated in the Contract, the Customer shall occupy and vacate the room. The Customer may be charged an additional night's stay at the posted public rate if the Customer exceeds these times. VB will inform the Customer of the check-in and check-out times in good time before the start of the journey or stay if these times change. The Customer is advised to take precautions and inform the reception staff in the event of a late arrival if the accommodation does not have a night reception.

Stay in a rental package
Linen/cleaning:
Bedding and towels are included in the rent.
The holidaymaker is responsible for cleaning during the stay and at the end of the stay. A cleaning service at the end of your stay (excluding crockery and kitchen area) is available at an extra charge. The rates for each establishment can be found on this website. It can be booked at the time of your reservation or on-site.

Comfort package:
A Comfort Package, which includes the provision of bathroom and bed linen, beds made on arrival, change of bathroom linen on request and final cleaning (excluding crockery and kitchen area), is offered at an additional cost to be booked at the time of booking or on site (the rate applicable to each facility can be found on this website). This package is included for stays of less than three nights.

Children
Minors must be accompanied throughout their stay by at least one adult with parental authority or parental authorisation.

Children’s discount:
For destinations with a per person rate, reductions may be granted to children according to their age (age limits apply at the start date of the holiday and not at the time of booking) up to a maximum of:

  • 100% of the adult fare including VAT for children under 2 years of age;
  • 50% of the adult fare including VAT for children aged 2 to 5 inclusive;
  • 25% of the adult fare, including VAT, for children aged 6 to 11 inclusive;
  • 10% of the adult fare, including VAT, for children between 12 and 15 years of age.

Réduction Enfants : Pour les destinations avec une tarification à la personne, des réductions peuvent être accordées aux enfants, en fonction de leur âge (les limites d’âge s’entendent à la date de début du séjour et non à celle de la réservation), à hauteur de :- 100 % du tarif adulte TTC pour les enfants de moins de 2 ans ;- 50 % du tarif adulte TTC pour les enfants âgés de 2 ans à 5 ans inclus- 25 % du tarif adulte TTC pour les enfants âgés de 6 ans  à 11 ans inclus- 10% du tarif adulte TTC pour les enfants âgés de 12 ans à moins de 15 ans. Ces réductions sont applicables aux enfants sous réserve que ces derniers partagent la même chambre que deux adultes payants. Les réductions ci-dessus ne s’appliquent pas en cas de réservation d’un hébergement en location, de type appartement.

Animals
Small pets (less than 8 kg) except for category 1 and 2 dogs defined as dangerous are accepted in all our VB establishments. Only one pet is allowed per accommodation unit and only in certain types of rooms/accommodation per establishment. In all common areas of our facilities, pets must be kept on a leash. For the sake of good hygiene, pets are not permitted in restaurant and breakfast areas during serving hours and in the vicinity of swimming pools. A supplement will be charged per night according to the tariff conditions of the establishment (for the tariff applicable to each establishment, please refer to this website.

Security deposit
Upon arrival, the Holidaymaker may be required to pay a deposit of up to €250. It will be returned to him/her at the end of the stay, subject to a satisfactory inventory of the accommodation, less any additional costs (unpaid extras, damage, cleaning costs, etc.).

Rules of Procedure
Internal regulations are displayed in each establishment. In the event of failure to comply with the rules and regulations, damage, violence, disrespect for others, failure to pay for the stay, failure to comply with the accommodation capacity, VB reserves the right to terminate the stay in advance, without refund or compensation.
It is strictly forbidden to smoke in all the accommodation, which is non-smoking.

Damage
The Holidaymaker must inform the establishment of any damage caused by him/her. He/she is responsible for any damage caused by him/her and undertakes to pay the cost of repairing any damage to the accommodation (rooms, common areas such as the swimming pool, whirlpool, garden and sanitary facilities).

Sports and other facilities
Access to facilities such as the steam bath, fitness room, etc. is subject to the conditions of use of these facilities.  For minors, access to the swimming pool must be accompanied by an adult according to the specific conditions and timetables of each establishment. The opening hours of the spa restaurants and other facilities are subject to change without prior notice.

Art. 15 • ISSUANCE OF GIFT VOUCHERS – TRAVEL LIST
VB provides gift voucher sales or the opening of a travel list resulting in the issue of a gift voucher so that the person of your choice can choose a holiday from the Vacances Bleues range.
The gift voucher is valid for 18 months from the date of issue, for use towards the purchase of a Trip made through the Vacances Bleues reservation centre. The gift voucher’s validity date is the date on which the Trip is completed. The payment of a gift voucher cannot be made by means of another gift voucher.
The gift voucher is nominative and cannot be passed on to third parties. The voucher must be returned at the time of booking. Any damaged cheque may be refused. If all or part of the trip is paid for with Gift Vouchers, refunds in connection with any cancellation (subject to the application of the cancellation charges set out in Article 7) will be made in the same form up to the amount originally paid for with Gift Vouchers.

Art. 16 • LOYALTY PROGRAMME
The loyalty programme allows our Club clients to benefit from discounts and additional services. Two types of Clubs are offered:

The Privilege Club
Any person who has made at least 4 stays at Vacances Bleues (whatever the duration) over the last 4 years is considered a Privilege client.
Privilege Club clients benefit from:
 

  • 15% discount for any stay of 7 consecutive days/7 nights in VB establishments (excluding partners in France, cruises and trips abroad). This discount cannot be combined with any other price advantage or current promotions.
  • A dedicated telephone line
  • A personalised welcome and care throughout you stay.

About the Gold Club
A Gold client is anyone having stayed at VB for a minimum of €4,000 per year over the last 3 years.
In addition to the Privilege Club advantages, Gold Club clients benefit from:

  • A surprise delivered to your home
  • A voucher for a weekend stay (2 days/1 night from Saturday to Sunday) with half board in a Vacances Bleues hotel of your choice (excluding partners in France, cruises and holidays abroad). This weekend is to be used within six months of receiving the voucher, subject to availability and cannot be combined with a stay starting before or after.

Art. 17 • SPONSORSHIP PROGRAM
The Sponsor Programme consists of a customer (hereinafter the "Sponsor") recommending VB to an adult individual who is not a customer of VB (hereinafter the "Sponsoree "), who in turn books a stay of at least 3 nights with VB (excluding partners, foreign travel and cruises) between 1 December 2022 and 30 November 2023. Subject to compliance with these conditions, a successful sponsorship will result in the award of a discount cheque for 120 euros to the Sponsor and a discount of 80 euros to the Sponsoree on their first-holiday booking. It is not possible for the Sponsor and the Sponsoree to be registered for the same holiday. The Sponsor must complete the Sponsorship Form which is available on line and give it to the Sponsoree who must return it to VB together with the holiday booking number. Only compliant and fully completed forms will be accepted. Any sponsorship voucher submitted with no booking number from the Sponsoree will be considered invalid and will not be eligible for a discount. In the event of cancellation of the Sponsoree’s booking, the Sponsoree’s discount may not be taken back, exchanged or carried forward to a subsequent stay. The Sponsor’s voucher will also be invalidated.
A Sponsoree can only be sponsored by one "Sponsor". In the case of more than one sponsorship, the first registration with VB will be used.
However, a Sponsor may sponsor several Sponsorees. When sponsoring three Sponsorees during the year (between 1 December 2022 and 30 November 2023), the Sponsor will receive, in addition to the three 120 euro discount vouchers, a two-day/one-night half-board weekend in the Vacances Bleues hotel of his choice.
The 120 euro discount cheque from the Sponsor is only valid for the purchase of a minimum one-week stay to be made within 18 months of the date of the Sponsoree’s reservation, from the central Reservations department, within the limit of available places and at the conditions of sale and rates in force on the day of the reservation (excluding partners, trips abroad and cruises). It is nominative. It cannot be passed on to relatives. No returns, exchanges or refunds will be made. Only one discount cheque will be accepted per application. Therefore, if the Sponsor has three Sponsorees in the same year, the three vouchers of 120 euros discount can be used on three different stays. The benefits of sponsorship are cumulative with children’s discounts, children’s freebies or the Long Stay offer. These discounts cannot be cumulated with other promotions or benefits, including the following: Partner discounts, early booking promotions, bargain or last-minute promotions, and loyalty benefits.
The weekend offered of 2 days / 1 night, (in accordance with catering formula available in the Vacances Bleues locations: including breakfast or half-board in hotels or clubs, without catering formula in the residences) must be booked through our central booking office. This weekend is valid from Monday to Sunday in VB hotels, clubs and residences (with the exception of partners in France, cruises and trips abroad). It must be redeemed within six months of receiving the voucher, subject to availability, and cannot be combined with a stay starting before or after.

Art. 18 • OBLIGATION TO PROVIDE INFORMATION TO THE HOLIDAYMAKER

The holidaymaker must inform VB in writing, prior to booking the Trip, of any special requirements that may affect the Trip (person with reduced mobility with or without a wheelchair, presence of an animal, transport of musical instruments, golf equipment, diving equipment, etc.) and of any special requests that the holidaymaker may have.

Art. 19 • ACCESSIBILITY
On the website, the destinations adapted to persons with reduced mobility are indicated by a pictogram. The establishments with rooms equipped with access facilities in accordance with the applicable standards are generally indicated as suitable for persons with reduced mobility. However, VB or any other service provider cannot provide and/or charge for additional services such as special medical assistance or equipment. The establishments cannot guarantee that the person with reduced mobility will have access to all the activities and facilities of the proposed destinations by their own means.
Disabled persons and persons with reduced mobility must provide VB with essential information about their disability prior to booking in order to assess the suitability of the trip and to ensure comfort and safety.  For security reasons, VB reserves the right to deny a registration for a destination it deems inaccessible, without such denial constituting a refusal to sell.

Art. 20 • RESPONSIBILITY OF VB
Pursuant to the provisions of Art. 211-6 of the Tourist Code, VB is responsible for the correct performance of the services contracted for and is obliged to assist the customer should the latter encounter any difficulties, pursuant to the provisions of Art. L211-17-1 of the Tourist Code.
Under no circumstances can VB be held responsible for any of the following:

  • The loss or theft of tickets by the traveller(s).
  • Failure to present to the authorities and/or carriers, in accordance with the information provided by VB, the administrative and/or health documents required for the execution of the trip and/or entry into the country(ies) of the trip and/or crossing of borders.
  • Damage caused by an unforeseeable and unavoidable event or exceptional and unavoidable circumstances to the traveller or to a third party not involved in the provision of the travel services included in the contract. VB can never be held liable for indirect damage.
  • Arriving after the scheduled check-in and/or boarding time for any journey, including air travel. VB cannot be held liable for any refund of transport tickets in this case.
  • The provision of services purchased on site by the traveller and not included in the travel programme, as well as pre- and post-trip arrangements made at the traveller's initiative.
  • Cancellation due to exceptional and unavoidable circumstances and/or for reasons related to the safety of the travellers and/or by order of an administrative authority: in this case, VB reserves the right to modify the dates, schedules or itineraries planned, if in its opinion the safety of the travellers is at risk, without recourse to the travellers.

Art. 21 • TRANSFER OF THE TRIP OR HOLIDAY
The Holidaymaker may transfer his/her contract (excluding insurance contracts) to a third party, as long as this contract hasn't come into effect and provided that he/she informs VB by registered letter with acknowledgement of receipt, at the latest 7 (seven) days before the start of the Trip, in the case of a cruise, This period is extended to 15 (fifteen) days by providing the exact names and addresses of the transferee(s) and of the participant(s) in the trip, and proof that the latter fulfil the same conditions as the former traveller in order to make the trip or stay, subject to the time required to obtain a visa and the agreement of the airline to replace you with this new traveller. The holidaymaker (sending and/or receiving) will be charged a minimum of €50 per person for the file and all other costs.

Art. 22 • MULTI RISK INSURANCE
The Holidaymaker will have the opportunity to take out a comprehensive insurance policy before the booking is made. In particular, the following guarantees are included in the multi-risk insurance: Cancellation, Baggage Damage, Delayed Arrival, Assistance to Travellers, Assistance to Vehicles, Interruption of Stay and Civil Liability for Holidaymakers and a guarantee linked to epidemics and pandemics. In accordance with the previous article 7, the Cancellation Guarantee allows, within the limits and under the conditions established by the Multi-risk Insurance, the reimbursement of the sums withheld by VB, except for the amount of the booking fees and the subscription to the Multi-risk Insurance Guarantees. The Holidaymaker has a cooling-off period of 14 days from the date of subscription, in the case of multi-risk insurance and provided that no claim has been made. After this period, the subscription is final. It cannot be refunded. It is strongly recommended that the Holidaymaker take out personal insurance if he/she does not already do so. Please consult this website for the conditions and guarantees.

Art. 23 • PROFESSIONAL LIABILITY
VB is insured with MMA, by a professional liability insurance policy in accordance with the provisions of articles 20 and following of the decree n° 94–490 of June 15th 1994 taken in application of Article 31 of the law n° 92–645 of July 13th 1992. Guarantees are acquired up to a maximum of €5,000,000 per insurance year.

Art. 24 • QUALITY OF THE STAY
The Holidaymaker can share his/her personal experience with the community of internet users on the VB holidaymaker opinion site by means of a satisfaction questionnaire, the purpose of which is to measure the quality of service provided throughout the purchase process. This questionnaire will be sent by e-mail. The information collected in this questionnaire is subject to automated data processing, for which VB is responsible. The data is personal (first name + first letter of the last name) and will be used by VB in accordance with the regulations in force and in particular those relating to the protection of personal data.

Art. 25 • EVIDENCE
In accordance with the provisions of Article 1316-2 of the Civil Code, it is expressly agreed that, except in the case of an obvious error by VB, the data stored in the information system of VB and/or their partners and/or service providers, especially in the electronic messaging tools used, have evidentiary value with respect to orders placed and the performance of the parties’ obligations. The data on computer or electronic media thus stored constitute evidence and if produced as evidence by VB in any litigation or other proceedings, they shall be admissible, valid and enforceable between the parties under the same conditions and the same probative force as any document that would be established received or kept in writing.

Art. 26 • FORCE MAJEURE
Force majeure shall mean any event external to the parties presenting an unforeseeable and insurmountable character that prevents the Client or the hotel owner from fulfilling all or part of their obligations under the contract. Cases of force majeure or fortuitous events are those usually recognised by the case law of the French Courts and Tribunals.
Neither party shall be liable to the other for failure to perform its obligations due to an event of force majeure. It is expressly agreed that force majeure shall suspend the performance of the parties' mutual obligations and that each party shall bear the costs arising therefrom.

Art. 27 • COMPLAINTS
During the trip

If you notice any discrepancies in the execution of your trip, we invite you to contact VB. In the event of a complaint, we will take into account your failure to report any non-conformity in the performance of the services during your trip, if this could have financial consequences.

After the trip
The holidaymaker can lodge a complaint with VB for non-performance or poor performance of the contract. This complaint must be sent within 15 days of the trip or holiday by registered letter with acknowledgement of receipt to the above address. Once the matter has been brought to the attention of VB, and if no satisfactory reply is received within 60 days, the holidaymaker may refer the matter to the Tourism and Travel Ombudsman, whose contact details and procedures for referral are available on the website: www.mtv.Travel by sending an online request or by post to Médiation Tourisme Voyage - BP 80 303 - 75 823 Paris Cedex 17.

Art. 28 • PERSONAL DATA
The information that you send us is recorded in a computer file by VB. Certain information must be provided to VB when you register and/or request a travel project; they are indicated by an asterisk.  If you do not provide this information, your request will unfortunately not be processed. The other information requested is optional. Processing of your personal data requires that we can offer you a contract for your trip and that we can carry out this contract. Personal data we collect is used to provide you with access to any information about your trip(s) or travel requests, to process your requests (itineraries, travel services), to offer you similar services or trips in which you may be interested, to compile statistics, to register you for newsletters at your request and, with your consent, to send you information about VB and its partners (new products and services, commercial brochures and personalised offers). Please note that in order to process your order for travel services, your data will be passed on to VB’s subsidiaries and partners, suppliers of the services you have booked (hoteliers, transporters, etc.) or to technical service providers (IT, hosting, email distribution, online payment service provider, etc.), which may be located outside the European Union. Our subsidiaries and/or partners undertake to use your personal data exclusively to carry out certain functions that are essential for your trip, in strict compliance with your rights to the protection of personal data and in accordance with applicable legislation. VB will not transfer or sell your personal data to any third party. Your data is retained for the duration of the contractual relationship and for the period necessary to meet a legal or regulatory obligation. In any event, if you do not contact us for a period of three years, your personal data will be permanently deleted or made anonymous. In accordance with the French Data Protection Act n°78-17 of January 6th 1978, as amended, you have the right to access, oppose (in particular to the sending of marketing communications), rectify, limit and delete your personal data, as well as the right to portability. These rights can be exercised by writing to Vacances Bleues Diffusion Tourisme : 32, rue Edmond Rostand - BP 217 - 13431 Marseille Cedex 06 or by sending an email to donneespersonnelles@vacancesbleues.fr. You have the right to lodge a complaint with the CNIL if you consider that we are not complying with the regulations applicable to personal data. For more information about how we collect and process your personal information, please see our privacy and cookie policies on this website. In accordance with article L 223-2 of the French Consumer Code, you have the possibility of registering on a list of opposition to telephone solicitation.

Art. 29 • PHOTOS AND ILLUSTRATIONS
The photographic illustrations in the brochure only present partial and incomplete views of the sites and hotel facilities offered. In the event of printing errors or omissions in the brochure, we reserve the right to rectify these.
Photo credits: Wallis, Fotolia, Adobe Stock, Shutterstock, Istock, Thinkstock, Getty Image, Masterfile, Vacances Bleues.

 

Retailer

 

VACANCES BLEUES (TRADE NAME) DIFFUSION TOURISME                       
SAS with a capital of €914,694
Company head office 32, rue Edmond Rostand - 13006 Marseille RCS Marseille 421 866 344
Registration Atout France IM 013100138
Intracommunity VAT number: FR 80 421 866 344

Organisateurs

VACANCES BLEUES ÉVASION AS with a capital of €1,219,592
Company head office 32, rue Edmond Rostand - 13006 Marseille RCS Marseille 378 713 309
Registration Atout France IM 013100145
N° TVA Intracommunautaire : FR 85 378 713 309

VACANCES BLEUES HÔTELS
SAS with a capital of €677,416.24
Company head office 32, rue Edmond Rostand - 13006 Marseille RCS Marseille 391 127 875
Registration Atout France IM 013100144
N° TVA Intracommunautaire : FR 51 391 127 875

VACANCES BLEUES RÉSIDENCES
SAS with a capital of €1,913,3971
Company head office 32, rue Edmond Rostand - 13006 Marseille RCS Marseille 424 860 435
Registration Atout France IM 013100146
N° TVA Intracommunautaire : FR 56 424 860 435

FINANCIAL GUARANTEE INSTITUTION
UNAT - 8 Rue César Franck - 75015 Paris

ASSURANCES
HISCOX - 12 quai des Queyries CS 41177 - 33072 BORDEAUX

 

Information Form and General Terms and Conditions of Sale for Individual Holidays 2024

Download the PDF version

PREAMBLE

The purpose of these general terms and conditions of sale (hereinafter "GCS") is to set out the respective obligations of the company VACANCES BLEUES (hereinafter "VB") and of the Holidaymaker (hereinafter the "Holidaymaker"). Signing up for a trip and/or holiday offered by VB (hereinafter "Trip") implies that the Holidaymaker unreservedly agrees to the following general conditions. These terms and conditions have been drawn up in accordance with articles L.211-1 et seq. and R.211-1 et seq. of the French Tourism Code, which set out the terms and conditions of activities relating to the organisation and sale of travel or tourist packages. These GCS apply to all bookings made from 1st December 2023. Contracts entered into prior to this date will continue to be governed by the previous GCS, which can be found in previous editions of the brochure and on the website www.vacancesbleues.fr. The GCS may be amended at any time without prior notice. Changes shall be effective immediately upon posting but shall only apply to bookings made after the posting of the changes. The Holidaymaker acknowledges that he/she is of legal age and is not under guardianship. The Holidaymaker acts both on his/her own behalf and on behalf of the persons associated with his/her booking; he/she guarantees that he/she is legally authorised to exercise this right and guarantees the accuracy of the information he/she provides and commits himself/herself personally for the persons registered on the same file.

SUMMARY OF TRAVELLERS' RIGHTS

(ARTICLES L. 211-8, 211-1-2 AND 211-4 OF THE CODE OF TOURISM)

VB recommends that, prior to any registration, you read the following information forms provided for in the Tourism Code: 

Namely, when purchasing a tourist package:
The travel service combination offered is a package as defined in Directive (EU) 2015/2302 and in Article L.211-2 II of the French Tourism Code. Therefore, you will be entitled to all rights granted by the European Union applicable to packages, as transposed in the French Tourism Code. VB and its organising partners will be fully responsible for the proper execution of the package as a whole. Furthermore, VB has the mandatory legal protection to refund payments and, if transport is included in the package, to ensure your repatriation in the event of insolvency, as required by law.

Fundamental rights under Directive (EU) 2015/2302 transposed into the Tourism Code:

Both the organiser and the retailer are liable for the proper performance of all travel services included in the contract. Travellers are given an emergency telephone number or contact details to reach the organiser or retailer.
Travellers may assign their package to another person with reasonable notice and possibly subject to an additional charge.
The price of the package may only be increased if specific costs increase (e.g. fuel prices) and if this eventuality is explicitly provided for in the contract. However, the price may not be changed less than twenty days before the start of the package.
Should the price increase exceed 8% of the package price, the traveller may rescind the contract.
While the organiser reserves the right to increase the price, the traveller is entitled to a price reduction in the event of a reduction in the related costs.
Travellers may withdraw from the contract without paying any withdrawal fee and receive a full refund of the payments made if any of the essential elements of the package other than the price undergo a significant change. If the professional responsible for the package cancels the tour prior to its commencement, travellers are entitled to a refund and, if applicable, compensation.
Travellers may cancel the contract without paying a cancellation fee prior to the start of the package in the event of exceptional circumstances, e.g. serious security issues arising at the destination which may impact the package.
Furthermore, travellers may cancel the contract at any time before the start of the package by paying an appropriate and justifiable cancellation fee.
If important elements of the package cannot be provided as planned after the start of the package, the traveller must be offered other suitable services at no extra cost. Travellers may withdraw from the contract free of charge when the services are not provided as stipulated in the contract and this significantly affects the performance of the tour package and the tour operator does not remedy the problem.
The traveller is also entitled to a discount and/or compensation for non-performance or inadequate travel services.
The organiser or retailer must provide assistance if the traveller experiences difficulties.
Should the organiser or retailer become insolvent, the sums paid will be refunded. If the organiser or retailer becomes insolvent after the start of the package and if transport is included in the package, the repatriation of the travellers is guaranteed. VACANCES BLEUES has taken out insolvency protection with UNAT. Travellers may contact this undertaking (8 rue César Franck - 75015 Paris) if they are refused services due to the insolvency of VACANCES BLEUES.

Note for the purchase of a travel service (hotel or dry hire services): 
If you purchase a travel service you will enjoy rights granted under the Tourism Code. The organiser and the retail travel agent will be fully liable for the proper performance of the travel service.
In addition, as required by law, the tour operator and retail travel agent are fully protected in order to refund your payments in the event that they become insolvent.
 

Fundamental rights under the French Tourism Code:

Travellers will be provided with all essential information regarding the travel service before entering into the travel contract. Both the service provider and the retailer are liable for the proper performance of the travel service. Travellers will be provided with an emergency telephone number or contact details to reach the service provider or retailer.
Travellers may transfer their travel service to another person with reasonable notice and possibly subject to an additional charge. The price of the package may only be increased if specific costs increase and if this eventuality is explicitly provided for in the contract. However, the price may not be changed less than twenty days before the start of the package. If the price increase exceeds 8% of the price of the travel service, the traveller may withdraw from the contract. While the service provider reserves the right to increase the price, the traveller is entitled to a price reduction in the event of a reduction in the related costs.
Travellers may withdraw from the contract without paying withdrawal costs and receive a full refund of payments made if any essential element of the contract, other than the price, is significantly changed. If the professional responsible for the service cancels it before the start of the service, the travellers may obtain a refund and compensation where applicable.
Travellers may cancel the contract without paying a cancellation fee before the start of the service in case of exceptional circumstances, for example if there are serious safety problems at the destination that could affect the trip.
In addition, travellers may withdraw from the contract at any time before the start of the journey, subject to payment of reasonable and justifiable withdrawal costs.
If, after the start of the trip, important elements of the trip cannot be provided as planned, the traveller must be offered other appropriate services at no extra cost. Travellers may withdraw from the contract without paying a withdrawal fee if the services are not performed in accordance with the contract and this significantly disrupts the performance of the trip and the service provider does not remedy the problem.
Travellers are also entitled to a price reduction and/or compensation in the event of non-performance or poor performance of the travel service.
The service provider or retailer must provide assistance if the traveller is in difficulty. If the service provider or retailer becomes insolvent, the amounts paid will be refunded. VACANCES BLEUES has taken out insolvency protection with UNAT. Travellers may contact this undertaking (8 rue César Franck - 75015 Paris) if they are refused services due to the insolvency of VACANCES BLEUES.

GENERAL TERMS AND CONDITIONS OF SALE

Art. 1 • PRE-CONTRACTUAL INFORMATION 

In accordance with articles L. 211-8 and R. 211-4 of the Tourism Code, the pre-contractual information referred to in these articles includes (i) the description of each trip or stay in the VACANCES BLEUES catalogues in force at the time of the reservation and/or on the Site, (ii) the other elements of information appearing on the Website, (iii) these General Terms and Conditions of Sale and, where applicable, the Special Conditions of Sale, (iv) the standard information forms summarising the rights of the traveller and the preliminary offer/sales contract summarising the reservation. 
In accordance with Article L211-9 of the Tourism Code, VB expressly reserves the right to modify, notably by means of erratum, the information on the website and in the description sheets, in particular with regard to the price and content of the transport and accommodation Services, the minimum number of persons required for the trip, the identity of the carrier, the itineraries of the tours and the opening and closing dates of the hotels.

Art. 2 • OPTION - BOOKING

Trip reservations can be made by calling our call centre on +33 04 91 00 96 48, on our website www.vacancesbleues.fr or directly with the establishment for a stay in France. The Holidaymaker must confirm his/her reservation before the end date of the option by sending the payment of the deposit or by providing a credit card number under the conditions defined in article 6. Upon receipt of the deposit, VB will send a booking confirmation by email.
This booking confirmation forms the contract of sale between VB and the Holidaymaker. To this end, the Holidaymaker agrees to the use of e-mail for the conclusion of the contract or for the transmission of information relating to the performance of the contract in accordance with Article 1369-2 of the Civil Code.

Art. 3 • NO RIGHT OF WITHDRAWAL

The Holidaymaker is reminded that, in accordance with Article L. 121-20-4 of the Consumer Code, he/she does not have the right of withdrawal as provided for in Article L. 121-20 et seq. of the same code. Therefore, all sales of Trips are subject to the cancellation and modification conditions provided for in Article 7.

Art. 4 • PROCESSING FEES

Each reservation for a Trip lasting four (4) nights or more will be subject to the payment of a processing fee of thirty (30) euros by VB. The booking fee is final and cannot be refunded – unless the Trip is cancelled at VB’s initiative.

Art. 5 • PRICES

Prices “from” are valid on certain dates for certain departure cities and subject to availability. Final rates are given at the time of booking. Prices for Trips are all-inclusive and cannot be split up by type of service. Unless expressly stated otherwise, prices do not include any application fees (cf. Art. 4) and comprehensive insurance (cf. Art. 22), any personal expenses (laundry, telephone, passport issuance fees, etc.), tourist taxes, tips, visa application fees and, more generally, any service not expressly specified in the preceding information documents. In the case of international Trips, the all-inclusive price means that the price includes all variable taxes related to air travel (airport, security, fuel surcharge and solidarity taxes) or sea travel. Fares are subject to change under the conditions provided for in Article 8.
Promotions: The Holidaymaker benefiting from a discount under a promotional operation or a partnership price agreement must use it at the time of booking the holiday. Once the confirmation or the invoice has been issued, the Holidaymaker will not be able to benefit from any further discount. Unless otherwise stated, discounts and special offers mentioned in the brochures or on the www.vacancesbleues.fr website are not cumulative. It should be noted that promotional deals do not apply retroactively and therefore do not concern customers who have already made their booking before the date of publication of the offer. As a result, the difference between the price paid and the promotional price will not be retroactively refunded to the Holidaymaker who paid a higher price.
In the event of a manifest error in the advertised or published price, such as a low price compared to the average price of the same product during the same period, the holidaymaker is informed that the contract will be considered null and void and that he/she will be refunded the deposit or the total price paid without compensation, regardless of the period during which VB becomes aware of the error, unless the holidaymaker accepts the new actual price communicated by VB.

Art. 6 • PAYMENT

Payment schedule
Bookings for travel, stays or rental accommodation shall only be made upon receipt of an advance payment equivalent to 30% of the total amount of the stay, 100% of the administrative and insurance costs and, if applicable, 100% of the transport tickets (air or rail) purchased from VB to reach the place of stay in France.
Barring any mention to the contrary on the booking confirmation, the balance must be paid:

  • At least 65 days before departure for river and sea cruises;
  • At least 45 days before departure for holidays abroad and holidays in France.

For bookings made after the balance payment deadline, full payment of the stay is required at the time of booking. Bookings for accommodation in France (room only or with additional breakfast and/or meals) of less than or equal to 4 nights are subject, depending on the establishment and the type of rate chosen, to specific payment and cancellation conditions which will be indicated on the option and the booking confirmation. These reservations imply the Holidaymaker’s provision of credit card payment information (name, number and validity date) in order to guarantee payment of the stay.
When booking with a non-cancellable, non-refundable rate for travel in France and abroad, a full prepayment of the stay must be made upon confirmation of the booking.

Means of payment
The following means of payment are accepted for the payment of the stay:

  • Bank card (Visa, Eurocard/Mastercard and American Express);
  • Bank cheque: made out to Vacances Bleues with the following information on the back: name, date of stay, name of the establishment, contract number (even if a letter is enclosed);
  • Cash only in a travel agency and postal orders within the legal limit, i.e. 1,000 euros. 
  • Paper holiday vouchers and Connect holiday vouchers (NB: electronic vouchers are not accepted): Vouchers must be valid at the time of use.
    Paper holiday vouchers must be made out to VB.  Holiday vouchers for the balance of the holiday must be received by us no later than 65 days prior to the start of the Trip. The vouchers must be sent to Vacances Bleues by a secure means of delivery (e.g. registered post or Chronopost, depending on the value of the vouchers). Declared value shipments are not accepted). VB cannot be held responsible in case of non-receipt due to loss or theft of the vouchers. In the event of cancellation of the stay, the amount paid in holiday vouchers will not be refunded. In the event of cancellation of the stay, the amount paid in holiday vouchers will not be refunded. A credit note may be issued for a future holiday.
  • VB gift vouchers and sponsorship vouchers: only one discount voucher per booking will be accepted. Gift vouchers and sponsorship vouchers do not have monetary value and cannot be exchanged or reimbursed in whole or in part, particularly when their validity date expires or in the event of loss or theft, nor can cash change be given when a gift voucher is redeemed and not fully used.
  • Cadhoc cheques, CADO cheques or CADO card Payments made by mail with declared value are not accepted.

Payments made by mail with declared value are not accepted.

Failure to meet the payment deadline
In the event of non-payment of the sums requested within the time limit set out in the above paragraphs, VB will not be obliged to hold the reservation and may claim compensation under the same conditions as those provided for in Article 7. Any person who has not paid for a trip will not be able to re-register without first clearing his/her account.

Art. 7 • MODIFICATION OR CANCELLATION OF THE TRIP BY THE HOLIDAYMAKER

Any modification or cancellation of the Trip must be brought to the attention of VB by any written means allowing for acknowledgement of receipt. A change to the Trip is defined as any change made after the confirmation of the booking, in particular with regard to the number of persons, the services booked, the dates and/or the duration or the destination. All requests for changes will be treated as cancellations.
For any booking paid in full or in part by means of a COVID-19 credit note, if the traveller wishes to cancel this new booking, the cancellation fee schedule below will apply. Any refund will be in the form of a new credit note which can be used under the same conditions and until the end of the validity period as the original credit note.

Cancellation fees for holidays in France (except Corsica and cruises) 
If the Holidaymaker cancels before departure, VB will be liable for the following charges on the total amount of the trip (excluding the booking fee and insurance costs, which will be retained by VB).

  • From the date of booking to 46 days before departure: €30 cancellation fee per booking
  • From 45 to 31 days before departure: 10%;
  • From 30 to 21 days before departure: 30%;
  • From 20 to 8 days before the start of the trip: 50%;
  • From 7 days before the start of the trip or in case of no-show on the day of arrival: 100%.

For non-refundable bookings, 100% of the cancellation fee will be charged when the stay is confirmed.
For stays in France at a flexible hotel rate (room only or with additional breakfast and/or meals) of less than or equal to 4 nights, cancellation charges will be applied at the first night rate from 48 hours prior to arrival (12 pm) and 100% in the event of No Show.
VB reserves the right to immediately offer for sale and without prior notice the rooms vacated as a result of no-show or cancellation, notwithstanding the penalties applied, which will be automatically retained by VB. In case of late arrival, the client must inform the reception desk at the accommodation as soon as possible.
For trips including additional services (Spa, excursions, etc.) the total amount of these services will be retained.
Any request for cancellation of a transport ticket (air or bus) purchased from VB to reach your place of stay in France will be invoiced at 100% of the price including VAT as soon as the reservation is made.

Cancellation fees for holidays abroad, tours in Corsica and cruises
In the event of cancellation by the holidaymaker before departure, the following scale of charges will apply per person to the total cost of the holiday (excluding any handling fees and insurance costs, which will be retained by VB).

General : 

  • From the date of the booking to 125 days before departure, 30%;
  • From 124 to 45 days before departure, 60%;
  • From 44 to 33 days before departure, 85%;
  • From 32 days before and up to the day of departure: 100%;
  • No show on the day of departure, 100%.

Special Features: 
Azores, Crete, Croatia, Jordan, Madeira, Malta, Montenegro;

  • From the date of booking up to 35 days before departure: 50%;
  • From 34 days before up to the day of departure: 100%;
  • No show on the day of departure, 100%. 

River cruises :

  • From the date of booking up to 95 days before departure: 30%;
  • From 94 to 55 days before departure: 60%;
  • From 54 to 34 days before departure: 70%;
  • Between 33 days before and up to the day of departure: 100%. 

Sea cruises :

  • From the date of booking up to 185 days before departure: 10%;
  • From 184 to125 days before departure: 20%;
  • From 124 to 65 days before departure: 35%;
  • From 64 to 50 days before departure: 60%;
  • From 49 to 20 days before departure: 85%;
  • Between19 days before and up to the day of departure: 100%;
  • No show on the day of departure, 100%.

Visa fees and travel authorisation
For all trips requiring a visa or other travel authorisation: once the visa application has been submitted the fees are non-refundable.

Excursions or tickets for exhibitions, museums, activities or shows with a prepayment requirement to guarantee the booking.
In case of cancellation 100% of the fees will be retained once the ticket is issued.

Art. 8 • MODIFICATION OR CANCELLATION OF THE TRIP BY VB (FRANCE AND ABROAD)

Possible changes to the programmes
VB may be required to make changes to the programme initially planned, on its own initiative or for reasons beyond its control. Excursions or stages may be modified and itineraries may be reversed, particularly according to local requirements or when destinations are impossible to access.
The cruise programme may be modified according to navigation and safety requirements. VB cannot be held responsible for any change in the cruise itinerary, including the cancellation of a stopover and/or a connection scheduled in the programme, by the cruise line or the ship’s captain, as long as it is due to safety reasons or Force Majeure.
 

Price changes
Within the limits provided for in articles L.211-12 and R.211-8 of the Tourism Code, VB reserves the right to increase or lower its prices in order to take into account:

  • The cost of transport, particularly in relation to the cost of fuel.
  • Changes in fees and taxes relating to the services sold, such as air/port taxes.
  • Exchange rate fluctuations.

The prices of the trips shown in this brochure and on our website have been established according to the currencies used for the payment of the service providers, valid for any stay from 01/12/2023.

  • Norway: 1 NOK = €0.085.
  • Denmark: 1 DKK = €0.1342.

These possible revisions would apply to all persons registered or yet to be registered and may be passed on in the invoices issued at the latest 19 days before departure. In case of an increase of more than 8%, holidaymakers who have already registered will be given the opportunity to cancel their trip free of charge (except for booking fees and pre-payments made to guarantee reservations), provided that this cancellation is made no later than 7 days after receipt of the notice of increase. From 20 days before departure, no price changes can be made.

Cancellation due to insufficient numbers
The minimum number of participants for the trip to be confirmed is indicated in the “Guaranteed departure” pictogram. If the minimum number of participants required for a trip is not reached, VB reserves the right to cancel the trip without compensation no later than 21 days before the departure date for trips lasting more than 6 days; no later than 7 days before the departure date for trips lasting 2 to 6 days; and no later than 48 hours before the departure date for trips lasting 1 to 2 days.  The Holidaymaker will then be reimbursed for any sums paid but will not be entitled to compensation.

Art. 9 • TRIP DURATION

The duration of the trip is calculated from the day of convocation at the departure airport or boarding until the day of return. Stays are calculated on a number of nights in a hotel or on a cruise ship and not a number of days. The first and last days may be shortened due to late arrivals or early departures, depending on the flight schedules of the airlines. Holidaymakers are advised not to make any major commitments the day before their departure or the day after their return. Similarly, if the Holidaymaker has booked his or her own transport between home and the departure airport and/or port, VB requests that they allow sufficient connecting time between the time of arrival at the airport and/or port and the time of departure of the main flight, both on the outward and the return journey, and to book tickets or hotel accommodation before or after the trip, which may be modified or even refunded.
No refund shall be made for any Trip interrupted or curtailed through the fault of the Holidaymaker, nor for any excursion or package booked which is not taken up for any reason.

Art 10 • HEALTH AND ADMINISTRATIVE FORMALITIES

The recommendations concerning formalities given at the time of booking are subject to change. Holidaymakers are strongly advised to consult the website www.diplomatie. gouv.fr/en under the headings Traveller’s Advice and Entry/Exit in order to check the latest administrative and health formalities. VB declines all responsibility if a Traveller does not have the valid identity documents and/or visas required for the trip and/or the required document attesting to his/her health status (e.g. vaccination certificate) which may result in the Traveller being refused admission to the ship or to the foreign country.
The Traveller will not be entitled to any reimbursement or compensation from VB and will be held responsible for any additional costs incurred.  For French nationals, the administrative formalities are specified in the booking confirmation. Foreign nationals should contact their embassy for information. The completion of formalities as well as the cost of issuing passports and visas are the responsibility of the participant and cannot be reimbursed under any circumstances.

Information to be provided at the time of registration:
the full names, dates of birth and identity document numbers of holidaymakers must be provided at the time of booking. The spelling of the holidaymaker’s first and last names given at the time of registration must exactly match the spelling on the identity documents that he/she will use for the stay and/or border crossings.

Identity document: The Holidaymaker must present a valid identity document (usually valid for six (6) months after the date of return), regardless of the destination, and comply with the police, customs and health regulations required for the trip.
Extended French national identity cards, i.e. those with a validity extended to 15 years instead of 10, without any visible indication, will not be accepted outside France, even in some European Union countries. VB strongly recommends that you travel with a passport whose validity corresponds to that required by the destination country.

You can consult the embassy or consulate of the country of destination and the website  https://www.diplomatie.gouv.fr/fr/services-aux-citoyens/ official-documents-abroad/article/extending the validity-duration-of-the-national-identity-card.

Visa: Depending on the destination and the type of passport held, a visa may be required. VB informs you that the approximate duration of the process to obtain a visa is 30 days from the receipt of all the required documents by the embassy or consulate concerned. This duration can go up to 90 days or more depending on the destination. You can consult the embassy or consulate of your destination country and the website www.diplomatie.gouv.fr/fr/conseils-   to help you with the procedure and to find out how long it is likely to take.

Administrative formalities specific to minors (of French nationality) : An exit permit is required if the minor is travelling with only one parent, with an adult who does not have parental care, or with a parent who does not share the same name.  Specific formalities may be required for a minor to leave the country (or to enter a foreign country). We advise you to consult the website www.diplomatie. gouv.fr/en/conseils-aux-voyageurs/ depending on your destination.
For countries in the European Union: French minors of any age (even newborns) must have a valid national identity card after the date of return or a valid individual passport after the date of return.
For countries outside the European Union: A valid individual passport (often 6 months after the date of return) is compulsory and possibly a visa.

Health formalities :
To find out about health risks in the country(ies) you intend to fly to, or stop over in, or transit through, and to find out about the recommendations issued by the authorities and how to comply with them, we advise you to consult the website www.diplomatie.gouv.fr/fr/conseils-auxvoyageurs/.
For European Union countries, it is advisable to bring your European Health Insurance Card (free of charge) and your vaccination booklet for other countries.

Additional formalities due to the public health crisis of the Covid-19 pandemic
Conditions of entry into countries change regularly. Wherever possible, Holidaymakers will be informed of any changes in the entry requirements of the destination country. However, up to the date of departure, Travellers are strongly advised to consult the website https://www.diplomatie.gouv.fr–rubriqueConseils-aux- voyageurs.
It is the Traveller’s responsibility to comply with the formalities imposed by the French authorities and the country of destination due to the Covid-19 pandemic or any other comparable health emergency. Holidaymakers agree to undergo temperature checks, screening tests, medical checks or any other measures decided by the country of destination before departure or upon arrival in the country. Failure by a Traveller to provide the required information and/or documents or to undergo a health examination required by the authorities shall constitute grounds for cancelling this contract at the Traveller’s expense without entitling the Traveller to a refund of any sums paid.
In addition, Holidaymakers agree to comply with the procedures established by government and local authorities to contain the Covid-19 pandemic or any other comparable health emergency. These may include social distancing, the use of face masks and hygiene protocols, or other measures. (Non-exhaustive list).

Art. 11 • PRE- AND POST TRANSPORTATION

Arranged by the Client
No delay or cancellation preventing a Client from taking a main flight, pre/post-transportation or from going to one of our establishments or to the place of departure of our Trips on the outward or return journey may be attributed to VB and no refund can be made.  We advise the customer to:

  • allow sufficient time between the arrival of the pre-trip and the departure of the main trip, both on the outward and the return journey;
  • not to plan any professional commitments for the day before or the day after departure; 
  • and to book transport tickets or hotel accommodation before or after the trip, with the possibility of changes or refunds.

Arranged by VB
VB can organise pre/post-trip transportation from certain towns in France. The Customer is invited to contact a holiday advisor to see if a pre/post-trip can be arranged.
Airfares for pre/post transportation from towns outside Paris are subject to availability and to the airline designated for the main flight also operating from the customer's departure city. We endeavour to confirm the best possible connection for the customer, however, depending on the date of registration or departure and aircraft capacity, we may have to confirm a flight the day before or after the international flight.  In this case, any additional accommodation and/or meal costs incurred will be charged to the customer. Pre- and post-trip schedules are generally communicated 45 days prior to departure. Once issued, pre-post tickets cannot be changed or refunded. 
 

Art. 12 • AIR TRANSPORT

Airline identification
Pursuant to articles Rs. 211-15 to Rs. 211-19 of the Tourism Code, at the time of booking, VB will indicate the identity of the airline or airlines, as known at that time, which are likely to operate the flight or flights. In the event of a change of carrier, the Holidaymaker will be informed as soon as possible up to the time of boarding.

Timetable/Arrival and connections 
When known before or at the time of booking, the estimated departure and return times are communicated to the client, it being specified that they are subject to change. These times are subject to change and are often finalised well before departure due to the large number of departure airports and the limitations of each airport. In addition, significant delays or even a change of airport may occur due to a technical incident, adverse weather conditions or other factors.
Likewise, where known before or at the time of booking, the duration and location of stopovers and connections are communicated to the client; they are also subject to change. In any event, and in accordance with Article L211-10 of the French Tourism Code, the customer will be given the necessary documents and information on the scheduled time of departure and, if applicable, the latest check-in time, as well as the scheduled times of stopovers, connections and arrival, in good time before the start of the trip. No refunds will be given for unused seats on either the outward or return journey.

Special flights/charters
Please note that the departure and return times of special/charter flights are not known at the time the trip is planned and may only be known between 8 days and 24 hours before departure.

Reimbursement of airport taxes
If, for any reason, the Holidaymaker is unable to board the aircraft, he/she may request no later than fifteen days after the planned date of travel, and in writing, the reimbursement of aviation taxes and other charges payable upon actual boarding of the passenger, in accordance with the applicable regulations, for the amount invoiced, after deduction of the 20% handling fee retained by VB. The fuel surcharge is not refundable.

CO2 Emissions
To find out the amount of carbon dioxide emitted during their journey, the Customer is invited to connect to the link provided by the French Civil Aviation Authority, accessible at the following address: https://eco-calculateur.dta. aviation-civile.gouv.fr/.

Art. 13 • GENERAL INFORMATION ON HOLIDAYS AND TRAVEL

Hotel classification
The star classification shown on the website and in the catalogue corresponds to that awarded by Atout France for establishments located in France. The star classification of hotels abroad is based on local standards. These differ from French standards.

Single rooms and cabins
Rooms in the same category may have different surface areas, particularly in older buildings or those classified as historic monuments, without this leading to an increase or decrease in rates. Although sometimes less well located and smaller in size, single rooms and cabins are available for booking at an additional cost.  Holidaymakers who have registered alone and have not opted for a single room will be charged the single room supplement at the time of registration.
If one of the occupants due to stay in a double room cancels their booking, the remaining person will need to pay a surcharge for staying in a double room for single use.

Sea view/side
When a hotel specifies that the room is sea or garden side or other, the view is never guaranteed. The sea, garden or other view may be frontal, side or partial.

Hotel stay
Half-board and all-inclusive packages start with dinner on the first day and end with breakfast on the last day. Half board includes: dinner, bed and breakfast.  Full and half board packages start with dinner on the first night and end with breakfast after the last night. Drinks, including mineral water, are not included unless otherwise stated in the description. This option is compulsory for all persons (adults and children) in the same booking who have chosen the half-board or full-board package. The “Drinks Package” or “All Inclusive” options allow unlimited consumption of certain drinks during certain time slots for people over 18. The corresponding bracelet must be worn. Drinks are served during the bar opening hours. Alcohol abuse is dangerous for your health and should be consumed in moderation. Vacances Bleues cannot guarantee that the meals offered in its restaurants will meet special dietary requirements, including for medical or religious reasons.

Theft
Holidaymakers are strongly advised not to take any valuables with them to limit the risks of loss or theft. All personal belongings and valuables (money, jewellery, credit cards, electronic devices, etc.) remain the responsibility of the Holidaymaker.  These valuables and personal belongings must be placed in the safes located in the rooms when necessary.
 

ART. 14 • ACCOMMODATION CONDITIONS (HOLIDAYS IN FRANCE)

Accommodation occupation
The Customer shall occupy and vacate the room at the times stated in the Contract. The Customer may be charged an additional night's stay at the posted public rate if the Customer exceeds these times. VB will inform the Customer of the check-in and check-out times in good time before the start of the journey or stay if these times change. The Customer is advised to take precautions and inform the reception staff in the event of a late arrival if the accommodation does not have a night reception. 
 

Stay in a rental package
Linen/cleaning: 
Bedding and towels are included in the rental fee.
The Holidaymaker is responsible for cleaning during and at the end of the stay. A cleaning service at the end of your stay (excluding crockery and kitchen area) is available at an extra charge. The rates for each establishment can be found on the website www.vacancesbleues.fr. It can be booked at the time of your reservation or on-site. 
Comfort package:
A Comfort Package, which includes bathroom and bed linen, beds made on arrival, change of bathroom linen on request and final cleaning (excluding crockery and kitchen area), is available at an additional charge and can be booked at the time of booking or on site (the rate applicable to each facility can be found on the website www.vacancesbleues.fr). This package is included for stays of less than three nights.
 

Children
Minors must be accompanied throughout their stay by at least one adult with parental authority or parental authorisation. 
Children’s discount:
For destinations with a per person rate, discounts may be granted to children according to their age (age limits apply at the start date of the holiday and not at the time of booking) up to a maximum of: 

  • 100% of the adult rate (including VAT) for children under 2 years of age;
  • 50% of the adult rate (including VAT) for children aged 2 to 5;
  • 25% of the adult rate (including VAT), for children aged 6 to 11;
  • 10% of the adult rate (including VAT), for children between 12 and 15 years of age.

These discounts are applicable to children provided that they share the same room with two paying adults. The above discounts do not apply when booking apartment-type rental accommodation.

Pets
Small pets (less than 8 kg) except for category 1 and 2 dogs defined as dangerous are accepted in all our VB establishments. Only one pet is allowed per accommodation unit and only in certain types of rooms/accommodation per establishment. Pets must be kept on a leash in all public areas of our establishments. For reasons of hygiene, pets are not permitted in restaurant and breakfast areas during serving hours and in the vicinity of swimming pools. A supplement will be charged per night according to the pricing policy of the establishment (for rates applicable to each establishment, please consult the website www.vacancesbleues.fr).

Security deposit
Upon arrival, the Holidaymaker may be required to pay a deposit of up to €250. The deposit will be returned at the end of the stay, after an inventory of the accommodation and the deduction of any additional costs (unpaid extras, damage, cleaning costs, etc.).
 

Rules of Procedure
Internal regulations are displayed in each establishment. In the event of failure to comply with the rules and regulations, damage, violence, disrespect for others, failure to pay for the stay, failure to comply with the accommodation capacity, VB reserves the right to terminate the stay in advance, without a refund or compensation.
It is strictly forbidden to smoke in all the accommodation, which is non-smoking.

Damage
The Holidaymaker must inform the establishment of any damage he/she may have caused. He/she is responsible for any damage caused and undertakes to pay the cost of repairing the damage to the accommodation (rooms, public areas such as the swimming pool, whirlpool, garden and sanitary facilities).

Sports and other facilities
Access to facilities such as the steam bath, fitness room, etc. is subject to the conditions of use of these facilities.  Minors using the swimming pool must be accompanied by an adult according to the specific conditions and timetables of each establishment. The opening hours of the spa, restaurants and other facilities are subject to change without prior notice.

 

Art. 15 • ISSUANCE OF GIFT VOUCHERS – TRAVEL LIST

VB offers the sale of gift vouchers or the opening of a travel list giving rise to the issue of a gift voucher so that the person of your choice may choose a holiday from the Vacances Bleues range.
The gift voucher is valid for 18 months from the date of issue, and can be used to purchase a Trip from the Vacances Bleues reservation centre. The gift voucher’s validity date is the date on which the Trip is completed. A gift voucher cannot be used to buy another gift voucher.
The gift voucher is nominative and cannot be passed on to third parties. The voucher must be returned at the time of booking. Any damaged cheque may be refused. If all or part of the trip is paid for with gift vouchers, refunds in connection with any cancellation (subject to the application of the cancellation charges set out in Article 7) will be made in the same form up to the amount originally paid for with gift vouchers.

Art. 16 • LOYALTY PROGRAMME

The loyalty programme allows our Club customers to benefit from discounts and additional services. Two types of Clubs are offered :

The Privilege Club
Any person who has made at least 4 stays at Vacances Bleues (whatever the duration) over the last 4 years is considered a Privilege customer.
Benefits for Privilege Club customers: 
15% discount for any stay of 7 consecutive days/7 nights in VB establishments (excluding partners in France, cruises and trips abroad). This discount cannot be combined with any other special price or current promotions.

  •  A dedicated telephone line
  • A personalised welcome and care throughout you stay.

The Gold Club
A Gold customer is anyone who has stayed at VB for a minimum of €4,000 per year over the last 3 years.
In addition to the Privilege Club advantages, Gold Club customers' benefits include:

  • A surprise gift delivered to your home
  • A voucher for a weekend stay (2 days/1 night from Saturday to Sunday) with half board in a Vacances Bleues hotel of your choice (excluding partners in France, cruises and holidays abroad). This weekend is to be used within six months of receiving the voucher, subject to availability and cannot be combined with a stay starting before or after the dates of the weekend.

Art. 17 • SPONSORSHIP PROGRAMME

The Sponsorship Programme consists of a customer (hereinafter the "Sponsor") recommending VB to an adult individual who is not a customer of VB (hereinafter the "Beneficiary"), who in turn books a stay of at least 3 nights with VB (excluding partners, foreign travel and cruises) between 1st December 2023 and 30th November 2024. Subject to compliance with these conditions, a successful sponsorship will result in the award of a discount cheque for 120 euros to the Sponsor and a discount of 80 euros to the Beneficiary on their first-holiday booking. The Sponsor and the Beneficiary may not register for the same stay. The Sponsor must complete the sponsorship form at: www.vacancesbleues.fr/frparrainage and then get the Beneficiary to send the form to VB indicating the number of his/her booking. Only correctly and fully completed forms will be accepted. Any sponsorship voucher submitted without a booking number from the Beneficiary will be considered invalid and will not be eligible for a discount. In the event of cancellation of the Beneficiary's booking, the Beneficiary's discount may not be retained, exchanged or carried forward to a subsequent stay. The Sponsor’s voucher will also be invalidated.
A Beneficiary can only be sponsored by one "Sponsor". In the event of
more than one sponsorship, the first registration with VB will be used.
However, a Sponsor may sponsor several Beneficiaries. When sponsoring three Beneficiaries during the year (between 1st December 2023 and 30th November 2024), the Sponsor will receive, in addition to the three 120-euro discount vouchers, a two-day/one-night half-board weekend in the Vacances Bleues hotel of his/her choice.

The 120-euro discount voucher from the Sponsor is only valid for the purchase of a minimum one-week stay to be made within 18 months of the date of the Beneficiary's reservation, from the central Reservations department, within the limit of available places and at the conditions of sale and rates in force on the day of the reservation (excluding partners, trips abroad and cruises). It is nominative. It cannot be passed on to friends/relatives. No returns, exchanges or refunds will be made. Only one discount voucher will be accepted per application. Therefore, if the Sponsor has three Beneficiaries in the same year, the three discount vouchers of 120 euros may be used for three different stays. The benefits of sponsorship are cumulative with children’s discounts, children’s freebies or the Long Stay offer. These discounts cannot be cumulated with other promotions or benefits, including the following: Partner discounts, early booking promotions, bargain or last-minute promotions, and loyalty benefits.
The weekend offered of 2 days / 1 night, (in accordance with catering formula available in the Vacances Bleues locations: including breakfast or half-board in hotels or clubs, without catering formula in the residences) must be booked through our central booking office. Weekend stays are valid from Monday to Sunday at VB hotels, clubs and residences (excluding partners in France, cruises and international trips). It must be redeemed within six months of receiving the voucher, subject to availability, and cannot be combined with a stay starting before or after.
 

Art. 18 • HOLIDAYMAKER'S OBLIGATION TO PROVIDE INFORMATION

The Holidaymaker must inform VB in writing, prior to booking the Trip, of any special requirements that may affect the Trip (person with reduced mobility with or without a wheelchair, presence of an animal, transport of musical instruments, golf equipment, diving equipment, etc.) and of any special requests that the Holidaymaker may have.

Art. 19 • ACCESSIBILITY

On the website, the destinations adapted to persons with reduced mobility are indicated by a pictogram. The establishments with rooms equipped with access facilities in accordance with the applicable standards are generally indicated as suitable for persons with reduced mobility. However, VB or any other service provider cannot provide and/or charge for additional services such as special medical assistance or equipment. The establishments cannot guarantee that the person with reduced mobility will have access to all the activities and facilities of the proposed destinations by their own means.
Disabled persons and persons with reduced mobility must provide VB with essential information about their disability prior to booking in order to assess the suitability of the trip and to ensure comfort and safety.  For security reasons, VB reserves the right to deny a registration for a destination it deems inaccessible, without such denial constituting a refusal to sell.

Art. 20 • LIABILITY OF VB

Pursuant to the provisions of Article 211-6 of the Tourist Code, VB is responsible for the correct performance of the services contracted for and is obliged to assist the customer should the latter encounter any difficulties, pursuant to the provisions of Article L211-17-1 of the Tourist Code.
Under no circumstances can VB be held liable for any of the following: 

  • The loss or theft of tickets by the traveller(s).
  • Failure to present to the authorities and/or carriers, in accordance with the information provided by VB, the administrative and/or health documents required for the execution of the trip and/or entry into the country(ies) of the trip and/or crossing of borders.
  • Damage caused by an unforeseeable and unavoidable event or exceptional and unavoidable circumstances to the traveller or to a third party not involved in the provision of the travel services included in the contract. VB can never be held liable for indirect damage.
  • Arriving after the scheduled check-in and/or boarding time for any journey, including air travel. VB cannot be held liable for any refund of transport tickets in this case.
  • The provision of services purchased on site by the traveller and not included in the travel programme, as well as pre- and post-trip arrangements made at the traveller's initiative.
  • Cancellation due to exceptional and unavoidable circumstances and/or for reasons related to the safety of the travellers and/or by order of an administrative authority: in this case, VB reserves the right to modify the dates, schedules or itineraries planned, if in its opinion the safety of the travellers is at risk, without recourse to the travellers.

Art. 21 • TRANSFER OF THE TRIP OR HOLIDAY 

The Holidaymaker may assign his/her contract (except for insurance contracts) to a third party, provided that the contract has not yet taken effect and that he/she notifies VB by registered letter with acknowledgement of receipt at the latest 7 (seven) days before the start of the trip, in the case of a cruise. This period shall be extended to 15 (fifteen) days, indicating the names and addresses of the transferee(s) and of the participant(s) in the trip, and providing proof that the latter meet the same conditions as VB for the trip or stay, subject to the time required to obtain a visa and the agreement of the airline company for your replacement by this new traveller. The Holidaymaker (assigning and/or receiving person) will be charged a minimum of €50 per person for handling fees and any other costs.

Art. 22 • COMPREHENSIVE INSURANCE

Comprehensive insurance (for an amount equal to 5% of the price of the holiday) will be offered to the Holidaymaker prior to booking. In particular, the following guarantees are included in the comprehensive insurance package: Cancellation, Baggage Damage, Delayed Arrival, Assistance to Travellers, Assistance to Vehicles, Interruption of Stay and Civil Liability for Holidaymakers and a guarantee linked to epidemics and pandemics. In accordance with the provisions of Article 7, the Cancellation Guarantee allows, within the limits and under the conditions established by the Comprehensive Insurance, the reimbursement of the sums withheld by VB, except for the amount of the booking fees and the subscription to the Comprehensive Insurance Guarantees. The Holidaymaker has a cooling-off period of 30 days from the date of subscription, in the case of comprehensive insurance and provided that no claim has been made. After this period, the subscription is final and cannot be refunded. The Holidaymaker is strongly advised take out personal insurance if he/she does not already have coverage. Late purchase is only possible if both the following conditions are met: (i) the period between registration for the trip and purchase of the insurance is less than or equal to 14 days and, (ii) the trip is scheduled to depart in more than 30 days. Please consult thewww.vacancesbleues.fr.website for the conditions and guarantees.

Art. 23 • PROFESSIONAL LIABILITY

VB is insured with MMA, by a professional liability insurance policy in accordance with the provisions of Articles 20 et seq. of Decree No. 94–490 of June 15th 1994 implementing Article 31 of Law No. 92–645 of July 13th 1992. Guarantees are acquired up to a maximum of €5,000,000 per insurance year.

Art. 24 • QUALITY OF THE STAY

Holidaymakers may share their personal experiences online via the VB holidaymaker opinion site by means of a satisfaction questionnaire. This questionnaire aims to measure the quality of service provided throughout the purchase process. This questionnaire will be sent by e-mail. The information collected in this questionnaire is subject to automated data processing, for which VB is responsible. The data is personal (first name + first letter of the last name) and will be used by VB in accordance with the regulations in force and in particular those relating to the protection of personal data.

Art. 25 • EVIDENCE

Pursuant to the provisions of Article 1316-2 of the Civil Code, it is expressly agreed that, except in the case of an obvious error by VB, the data stored in the information system of VB and/or their partners and/or service providers, especially in the electronic messaging tools used, have evidentiary value with respect to orders placed and the performance of the parties’ obligations. The data on computer or electronic media thus stored constitute evidence and if produced as evidence by VB in any litigation or other proceedings, they shall be admissible, valid and enforceable between the parties under the same conditions and the same probative force as any document that would be established received or kept in writing.

Art. 26 • FORCE MAJEURE

Force majeure shall mean any event external to the parties presenting an unforeseeable and insurmountable character that prevents the Customer or the hotel operator from fulfilling all or part of their obligations under the contract. Cases of force majeure or acts of Gid are those usually recognised by the case law of the French Courts and Tribunals.
Neither of the parties may be held liable towards the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends the performance of the parties’ mutual obligations and that each party shall bear the costs arising from it.

Art. 27 • COMPLAINTS

During the trip
We encourage you to contact VB if you notice any non-conformity in the provision of services during your trip. In the event of a complaint, we will take into account your failure to report any non-conformity in the performance of the services during your trip, if this could have financial consequences.

After the trip
The Holidaymaker may lodge a complaint with VB for non-performance or poor performance of the contract. This complaint must be sent within 15 days of the end of the trip or holiday by registered letter with acknowledgement of receipt to the above address. Once the matter has been brought to the attention of VB, and if no satisfactory reply is received within 60 days, the Holidaymaker may refer the matter to the Tourism and Travel Ombudsman, whose contact details and procedures for referral are available on the website: www.mtv.Travel by sending an online request or by post to Médiation Tourisme Voyage - BP 80 303 - 75 823 Paris Cedex 17.

Art. 28 • PERSONNAL DATA

The information that you send us is recorded in a computer file by VB. Certain information must be provided to VB when you register and/or make a travel request; it is indicated by an asterisk.  Your requests may not be processed if you fail to provide the requested information. The other information requested is optional. We need to process your personal data so that we can offer you a contract for your trip and provide the appropriate services. Personal data we collect is used to provide you with access to any information about your trip(s) or travel requests, to process your requests (itineraries, travel services), to offer you similar services or trips in which you may be interested, to compile statistics, to register you for newsletters at your request and, with your consent, to send you information about VB and its partners (new products and services, commercial brochures and bespoke offers). Please note that in order to process your order for travel services, your data will be passed on to VB’s subsidiaries and partners, suppliers of the services you have booked (hoteliers, transport operators, etc.) or to technical service providers (IT, hosting, email distribution, online payment service provider, etc.), which may be located outside the European Union. Our subsidiaries and/or partners undertake to use your personal data solely to carry out certain functions that are essential for your trip, in strict compliance with your rights with regard to the protection of personal data and in accordance with applicable legislation. VB will not transfer or sell your personal data to any third party. Your data are stored for the duration of the contractual relationship and for the period necessary to meet legal or regulatory obligations. In any event, if you do not contact us for a period of three years, your personal data will be permanently deleted or made anonymous. In accordance with the French Data Protection Act No. 78-17 of 6 January 1978 as amended, you have the right to access, oppose (in particular to the sending of marketing communications), rectify, limit and delete your personal data, as well as the right to data portability. These rights can be exercised by writing to: Vacances Bleues: 32, rue Edmond Rostand - BP 217 - 13431 Marseille Cedex 06 or be sending an email to donneespersonnelles@vacancesbleues.fr. You have the right to lodge a complaint with the French Data Protection Agency (CNIL) if you feel that we are not complying with the regulations applicable to the handling of personal data. For more information about how we collect and process your personal data, please see our privacy and cookie policies at www.va- cancesbleues.fr. In accordance with Article L 223-2 of the French Consumer Code, you may register your number on the National Do-Not-Call List to block telemarketing calls.

Art. 29 • PHOTOS AND ILLUSTRATIONS

The photographic illustrations in the brochure only present partial and incomplete views of the sites and hotel facilities offered. We reserve the right to correct any printing errors or omissions in the brochure.
Photo credits: Wallis, Fotolia, Adobe Stock, Shutterstock, iStock, Thinkstock, Getty Image, Masterfile, Vacances Bleues.

Retailer

VACANCES BLEUES (TRADE NAME) DIFFUSION TOURISME
Simplified joint stock company (SAS) with capital of €914,694
Registered office 32, rue Edmond Rostand - 13006 Marseille RCS Marseille 421 866 344
Registration Atout France IM 013100138
Intra-community VAT number: FR 80 421 866 344


VACANCES BLEUES ÉVASION
Simplified joint stock company (SAS) with capital of €1,219,592
Registered office 32, rue Edmond Rostand - 13006 Marseille RCS Marseille 378 713 309
Registration Atout France IM 013100145 
Intra-community VAT number: FR 85 378 713 309 

VACANCES BLEUES HÔTELS 
Simplified joint stock company (SAS) with capital of €677,416.24 
Company head office 32, rue Edmond Rostand - 13006 Marseille RCS Marseille 391 127 875
Registration Atout France IM 013100144 
Intra-community VAT number: FR 51 391 127 875 

VACANCES BLEUES RÉSIDENCES 
Simplified joint stock company (SAS) with capital of €1,913,3971 
Registered office 32, rue Edmond Rostand - 13006 Marseille RCS Marseille 424 860 435
Registration Atout France IM 013100146
Intra-community VAT number: FR 56 424 860 435

FINANCIAL GUARANTEE INSTITUTION
UNAT — 8 Rue César Franck — 75015 Paris

INSURANCE
Hiscox - 12 quai des Queyries - CS 41177 33072 Bordeaux

GENERAL CONDITIONS OF USE “PRE CHECK-IN”

1.GENERAL PRESENTATION

1. 1. Definition

In order to facilitate your check-in on arrival, we suggest that you register online for "Pre Check-in". You can do this by filling in the information we need in advance.
The holidaymaker will then only have to go to the reception desk with the confirmation of his or her stay in order to receive the keys.
Subscription to this service is reserved exclusively for holidaymakers with a bank card. It covers the entire file and not the stay of each participant.

1. 2. Effectiveness of Pre Check-in

The "Pre Check-in" is valid provided that:
the holidaymaker has expressly accepted these "Pre Check-in" conditions;
the holidaymaker has duly completed the form.
Vacances Bleues is able to make a copy of the bank card numbers provided by the holidaymaker at the time of the "Pre Check-in". SSL encryption protects the bank details.

2. PRE-CHECK-IN MEMBERSHIP

2.1 Formation of the contract and online payment

Clicking on "Accept" to proceed to "Pre Check-in" constitutes a contract between Vacances Bleues and the holidaymaker.
Vacances Bleues reserves the right to charge the bank card provided by the holidaymaker for any food, accommodation or additional services not paid for by the holidaymaker before arrival or on the day of departure. The same will apply to any damage or defect found after the departure, for which the amount of the repairs will be debited from the said bank card.
Your consent is final and irrevocable, as it authorises the debit and online payment of any services not paid for prior to your arrival at the establishment, as well as the possible debit of any compensation withheld for damage caused during your stay or for services consumed on site and not paid for.

2.2 Exclusion of cancellation, modification and refund

Once subscribed, the "Pre Check-in" option cannot be modified, cancelled or refunded.

3. KEY RECOVERY

You will receive a confirmation email after checking the validity of your credit card.
Provided that the list of occupants corresponds exactly to the list of occupants declared online, the keys to your accommodation will be returned to you.
Any services which have not been declared will be the subject of an invoice on the spot.

Special conditions for group holidays in France 2023

Version in force from 17/03/2022 for stays during the business year 2023 (from 1 December 2022 to 30 November 2023)

 

Download the PDF version

 

Art. 1 • PURPOSE AND SCOPE OF THE CONDITIONS OF SALE FOR GROUPS
The purpose of these general sales conditions (hereinafter referred to as "GSC") is to define the respective obligations of DIFFUSION TOURISME (trade name VACANCES BLEUES), in its capacity as reseller (hereinafter referred to as "VB"), and of any natural or legal person (hereinafter referred to as "the Customer Group") who books and/or purchases a service offered by VB (hereinafter referred to as "the Trip").  The Customer
agrees to these terms and conditions and accepts them without reservation by booking and/or registering
for one of our trips. These conditions do not apply to "workshop" groups, which are subject to specific workshop sales conditions (available on request to VB). The clauses contained in these terms and conditions cancel and replace the clauses previously published. The CGS may be amended at any time without prior notice. In this case, the changes will come into force as soon as they are posted on the "vacancesbleues.fr" site, but will only apply to bookings made after they have been posted, and the contract will be governed by the sales conditions in force on the date of signature of the original offer. The Customer Group, who guarantees that he is duly authorised to act in this capacity, guarantees the veracity of the information provided and is personally responsible for the persons listed in the same file, acts both on his own behalf and on behalf of the persons associated with his booking.

Art. 2 • CONCEPT OF A GROUP
The rates and general conditions of sale for groups apply to a party of a minimum of 15 paying adults who book a trip of the same duration simultaneously, including identical services and relating to the same invoice (hereinafter referred to as "the International Customer Group").

Art. 3 • PRELIMINARY INFORMATION
In accordance with Article L. 211-8 of the French Tourism Code, the descriptive files featured on the Site and/or the brochure and/or the quote/contract, the conditions of sale, and the standard information forms that summarise the traveller’s rights are intended to inform customers in particular, before they place their order, of the main features of the services offered in relation to transport and the trip, the contact details of the organiser, the price and payment methods, the cancellation and contract cancellation conditions, and optional forms of insurance.
In accordance with Article L211-9 of the French Tourism Code, the parties expressly agree that VB may make changes to the information contained in the brochure, particularly to the price and the contents of services provided as part of the trip, as well as to the opening and closing hours and dates of the hotels, etc. At the time of your telephone booking and/or in writing on the confirmation of your stay, VB will endeavour to notify you of any corrections or errata.

Art. 4 • BOOKING PROCEDURE

Making a pay-later booking
Make a pay-later booking We offer you the opportunity to make a pay-later booking (subject to availability) without any financial commitment on the date of the pay-later booking. This pay-later booking allows you to reserve one or more seats for a period of 45 days at the fare in effect on the date of the pay-later booking. If, after 45 days, the pay-later booking has not been confirmed by signing the contract and paying the deposit, the fare conditions of the pay-later booking will lapse and the availability of the seats will no longer be guaranteed.

Paying the deposit and entering into the contract
Once the reservation contract has been signed and the first instalment has been paid in accordance with the payment schedule set out in article 9 of this contract, the reservation will be considered definitive. All persons who book a trip, stay, or any other service, must be at least 18 years of age and legally capable of entering into a contract. All persons/entities entering into a contract with VB act both on their own behalf and on behalf of the persons associated with their booking; They guarantee that they are legally authorised to exercise this right and guarantee the accuracy of the information they provide and commit themselves personally for the persons registered on the same file.
All information provided by VB to the signatory of the contract, particularly the General Conditions of Sale, will be deemed to have been provided to all participants. The Customer is reminded, in accordance with article L. 121-20-4 of the French Consumer Code, that they do not have the right of withdrawal as provided for in article L. 121-20 et seq. of the same code.

Art. 5 • FEES
Each booking made by the Customer Group will be subject to a handling fee of 80 euros. All fees are forfeited and will not be refunded, except in the event of a change or cancellation of the stay or trip at VB’s initiative.

Art. 6 • ROOMING LIST
The Customer Group must provide VB with a list of the names of the members of the group at least 30 days before the start of the holiday. Any delay in sending this list could result in the withdrawal of rooms and/or reserved services. This list will be used to determine the amount invoiced in the event of a change to the number of participants, resulting in cancellation fees, pursuant to the terms of the article "TOTAL OR PARTIAL CANCELLATION" in these conditions.

Art. 7 • RATES

Rates

For each of our offers we give an example of the price per person "from" in a double room. The rates provided include taxes, are fixed, and cannot be broken down by type of service. The Group Customer may be required to pay a tourist tax to the local authority through VB, the amount of which varies according to the location. This tax is shown on the invoice and must be paid at the time of the stay. The amount of the tourist tax may be changed annually and without notice by each municipality. In such event, Vacances Bleues will bill for the difference in price caused by this tax rise.
Unless expressly otherwise stated, our rates do not include: administration fees, transport costs, the surcharge for a single room, multi-risk insurance, personal expenses, and more generally, any service not specified in the preliminary documents.
Each booking request, subject to the possible adjustments provided for in article 12 below, will be the subject of an offer with a validity date, containing your itinerary and its fixed and definitive price. In accordance with the VAT regime applied to the margin of travel agencies, the invoices issued by VB do not specify the VAT collected on sold services.

Discounts and promotional offers
If you are entitled to a discount as part of a promotional offer or partnership pricing agreement, you must claim it when you book your holiday. Once the confirmation or invoice is made out, the group client is not entitled to any further discounts. Furthermore, unless expressly stated, discounts or promotions cannot be combined. Promotional offers do not apply to Group Customers who have already made their reservation when the offer becomes published. They are therefore not refundable.

Free of charge (in Vacances Bleues establishments)
VB offers the following free of charge offers

  • 1 free stay in a double room for every 20 paying guests (the 21st guest is free), incl. excursions.
  • 2 free stays for every 40 paying guests (i.e. the 41st and 42nd free stay) in a double room, including excursions.

Art. 8 - TRANSPORT
The rates provided do not include the cost of outbound/return journeys or the cost of transport for excursions from the place of stay. Our teams are on hand to help you organise your transport (air, rail, sea or land). A quote and the specific conditions of sale applicable to transport are available on demand.

Art. 9 • PAYMENT SCHEDULE
Unless otherwise stated in the contract, payments will be made as follows:

  • A first deposit of 5% of the total cost of the Trip, with a minimum of 500 Euros, is due at the time of signing the Contract.
  • A second deposit of 45% of the cost of the Trip is due 2 months after signing the Contract or at the latest 120 days before the start of the Trip.
  • The balance must be paid at the latest 30 days before the start of the trip.

Late bookings
For bookings made after the balance payment deadline, at any destination, full payment of the stay is required at the time of booking.

Non-compliance with the payment schedule
Failure to pay the sums due within the aforementioned deadlines shall relieve VB of any obligation to maintain the reservation and shall result, automatically and spontaneously, into the cancellation of the agreement by the Customer Group, with VB being entitled to the cancellation fees provided for in article 9. Any person who has not paid for a previous stay in full will not be able to re-register without first clearing their account.

Art. 10 • PAYMENT METHODS
The following means of payment are accepted for the payment of the stay:

  • Bank card (Visa, Eurocard/Mastercard and American Express): payment by bank card is the preferred method as it allows for an immediate confirmation of the booking. Bank card transactions ensure that the booking and the payment of the stay are guaranteed.
  • Bank transfer,
  • Bank cheque: made out to Vacances Bleues and mentioning on the back: the name of the International Customer Group, the date of the stay, the name of the establishment, the contract number (even if a letter is enclosed).
  • Cash within the legal limit, so 1,000 euros (amount considered not accepted).
  • Holiday vouchers and connect holiday vouchers (please note that e-holiday vouchers are not accepted): They must be valid at the time of booking. Paper holiday vouchers must be made out to VB. You are advised to send them to Vacances Bleues and by secure delivery (e.g. registered post or Chronopost depending on the value of the holiday vouchers).

Art. 11 • CANCELLATION AND CHANGES TO A STAY BY THE CUSTOMER

All changes or cancellations to the Journey, whether in whole or in part (absence of one or more people, change of dates, change of destination), must be notified in writing to the Company by registered letter. Only the date of receipt of this written notice by VB will be used to determine applicable fees. Any change or cancellation request received on a Saturday, Sunday, public holiday or after 5pm will only be processed on the next working day.

Total or partial cancellation (except in special circumstances)
By total cancellation we mean giving up a stay, actioned following the signature of the contract without a simultaneous booking, and of at least an identical amount, for a new stay. Partial cancellation is any change made after the contract has been signed with regard to:

  • Reducing the number of participants,
  • Reducing the duration of the holiday,
  • Cancelling certain reservations,
  • Any modification leading to a reduction in the price of the holiday.

Any total or partial cancellation will incur the following fees:

  • More than 91 days before the start of the stay: 5% of the total price of the cancelled booking,
  • Between 90 and 61 days before the start of the stay: 20% of the total price of the cancelled booking,
  • Between 60 and 15 days before the start of the stay: 50% of the total price of the cancelled booking,
  • At least 15 days before the start of the stay: 100% of the total price of the cancelled booking.

Changes to the number of participants
In the event of the partial withdrawal of participants more than 30 days before the start of the stay, up to a maximum of 10% of the participants stated in the contract, no corresponding sum will be retained. However, in the event of a partial cancellation concerning more than 10% of group participants, or in the event of a cancellation less than 30 days before the start of the stay, the penalties above will apply. This rule will also apply to the accommodation and catering services provided in VB establishments.
However, it does not apply to stays in partner establishments or to additional services such as transport, excursions, thalassotherapy, balneotherapy, tickets for shows, sporting or cultural events, ski hire, ski packages, ESF ski lessons, etc., which cannot be refunded once they have been booked and the corresponding tickets have been issued.

No-show at ETA or interruptions to stay
The Customer Group must inform VB by telephone of any delay to their time or date of arrival as soon as possible. If the Customer Group fails to do so, VB will retain 100% of the cancellation fees and reserve the right to put the rooms back on sale 24 hours after the agreed date of arrival.

In this event, or in the event of any interruption to the stay caused by the Customer Group, or of the renunciation of services included in the package, the Customer Group will not be able to claim any compensation or credit. If your booking is for a group ticket, you must be part of your group for travel to and from the event. If, due to their late arrival, a particular participant travels to the location of stay by their own means (i.e. those not included in the packages), they will not be able to claim a refund.

Specific cases
Excursions or show tickets requiring pre-payment to guarantee the booking will no longer be refundable once the tickets have been issued.

Revising rates after changing a booking
VB reserves the right to charge for accommodation, meals, room hire, breaks, drinks, etc. on an individual basis and to amend these terms and conditions to apply the individual terms and conditions and the individual price if the actual number of participants is less than 15 paying adults following the cancellations. In the event that one of the occupants due to stay in a double room cancels their booking, the remaining person will need to pay a surcharge for staying in a double room for single use.

ART. 12 • CANCELLATIONS OR CHANGES TO BOOKINGS MADE BY VB

Cancellations made by VB
In the event that VB cancels the booking, without offering an equivalent alternative solution, the Customer Group will immediately receive a refund for the whole of the sums that they have already paid, as well as, by way of compensation, a sum equal to the penalty that the Customer Group will have needed to pay, as of the day of cancellation, if they had cancelled the booking themselves. The date on which the cancellation request was received will be the date used to calculate this amount. In the event of cancellation by VB due to exceptional and unavoidable circumstances within the meaning of article L211-2 of the French Civil Code, the only remedy shall be the immediate reimbursement of the sums paid, to the exclusion of any other remedy.

Change due to VB
In the event that one of the essential elements of the trip or stay cannot be carried out due to circumstances that VB could not have foreseen at the time of the conclusion of the agreement, or due to the fault of third parties not involved in the provision of the services specified in the agreement, or due to acts of God or exceptional circumstances that cannot be avoided within the meaning of the law, VB shall inform the client without delay. The Customer Group will then have the option of either terminating the contract or accepting the proposed change. The Customer Group must make its choice within 48 hours of being informed. The date on which VB’s request for change is received is decisive. The cancellation will prompt the immediate refund of all sums already paid, while overpayments will only be refunded if received, where applicable. It is hereby stipulated that the compensation referred to in the previous paragraph "Cancellation by VB" shall not be payable in the event of a cancellation of the modified trip by VB pursuant to this paragraph.

Changing programmes
In the event of force majeure or exceptional and unavoidable circumstances, VB may have to modify its services partially or completely, close a shared facility, etc. In these cases, VB will offer replacement services or a lump sum compensation.

Art. 13 • DURATION OF STAY
The duration of stay is calculated as the number of nights, not the number of days. No refund will be made for late arrivals or early departures.

Art. 14 • CONDITIONS OF STAY
Single room:  A surcharge is always applied for single rooms. They are in limited supply and are often not as well positioned and less spacious than standard double rooms. In no circumstances can single rooms account for more than 10% of the rooms provided for a particular group.
If this quota is exceeded, Vacances Bleues may refuse these rooms, or accept them with a related surcharge.
Sea side/view: Views are never guaranteed, even if the establishment states that the room has a sea view, garden view or whatever the case may be. The sea view or the garden view, or any other view, can be frontal, lateral or partial. Special requests must be made at the time of booking (e.g. specific room orientation, side-by-side villas, etc.). These requests may not be considered a commitment on the part of VB. Therefore, we will do everything we can to fulfil them, but we cannot make any guarantees in that respect. Requests for baby cots, car parking, etc. will be met subject to availability and are therefore not binding on us. Failure to comply with such requests shall not constitute grounds for cancellation or entitlement to a refund or compensation.
Catering: A half-board stay includes dinner, overnight accommodation and breakfast. Full board includes dinner, overnight accommodation, breakfast and lunch. Drinks, including mineral water, are not included unless otherwise stated in the description. As part of the "all inclusive" package, services are no longer provided after breakfast on the day of departure, unless otherwise stated in the description. From the moment that the catering services are unable to cater for an elimination diet, it cannot fulfil requests related to specific diets. The menus are provided solely for information purposes and may vary according to supply.
Pets:  Pets (dogs and cats) weighing less than 8 kg are accepted in some of our properties (check with www.vacancesbleues.com). Only one pet per lodging. Pets must be kept on a leash in all common areas of our establishments. For the sake of good hygiene, pets are not permitted in restaurant and breakfast areas during serving hours. A surcharge will be applied per pet and per night according to the rate conditions of the establishment.
Conditions of occupation: All guests agree to use their assigned bedroom and all the facilities of the establishment as they see fit, observing the rules and respecting the rules of decency and order. In addition, if guests show any form of behaviour that goes against regulations, public order and decency, VB will ask them to leave the premises without any compensation and/or a refund. If VB notices any form of damage or that an object is missing through the fault of the Customer, VB will be entitled to charge the sum corresponding to the damage caused.
Theft: Holidaymakers are strongly advised not to take any valuables with them to limit the risks of loss or theft. All personal belongings and valuables (money, jewellery, credit cards, electronic devices, etc.) remain the responsibility of the Holidaymaker.  These valuables and personal belongings must be placed in the safes located in the rooms if necessary.
Sports and other facilities: Information is provided for information purposes only about sports and leisure activities and services available at the resorts. We will not be held liable based on this information in the event that these services are modified or suspended during your stay.
Relocating:  In the event of total or partial relocation, at the discretion of VB, the group will be accommodated in a facility of an equivalent category at no additional cost and as close as possible to the original hotel booked.
Special requests: Special requests must be made at the time of booking (e.g. specific room orientation, side-by-side villas, etc.). This request cannot be
considered as binding on VB. Therefore, we will do everything we can to fulfil them, but we cannot make any guarantees in that respect. Requests for baby cots, car parking, etc. will be met subject to availability and are therefore not binding on us. Failure to comply with such requests shall not constitute grounds for cancellation or entitlement to a refund or compensation.

Art. 15 • ACCESSIBILITY
Not all of our establishments are accessible and/or adapted to persons with reduced mobility. Persons with reduced mobility must provide VB with essential information about their disability prior to registration so that assistance can be provided and the stay can be adapted to their specific needs, in order to ensure the comfort and safety of all participants. For security reasons, VB reserves the right to deny a registration for a destination it deems inaccessible, without such denial constituting a refusal to sell.

Art. 16 - LIABILITY OF VACANCES BLEUES
VB is liable for fulfilling the obligations provided for in this contract. However, in the event of non-performance or improper performance of the contract due to: the Customer Group, the unforeseeable and insurmountable act of a third party unrelated to the provision of services under the contract, force majeure within the meaning of Article 1218 of the French Civil Code, or exceptional and unavoidable circumstances within the meaning of Article L211-2 of the Tourism Code, VB shall be relieved of all or part of its liability.

Art. 17 • TRANSFER OF THE TRIP OR HOLIDAY
A participant can transfer their contract (except insurance contracts) to a third party, provided that this contract has not come into effect and on the condition that they have informed VB about such transfer with acknowledgement of receipt at least seven days before the start of the trip, specifying the name(s) and address(es) of the assignee(s) and of the participant(s) of the trip and justifying that such particpant(s) meet the same conditions as the original participant(s) in order to carry out the trip or stay. The client (transferor and/or transferee) will be charged a minimum handling fee of €50 per person, as well as any other costs.

Art. 18 • MULTI-RISK INSURANCE
VB has negotiated and subscribed to Multi-Risk Insurance n°4316 (4.5% TTC of the total price of the stay) for its holidaymakers who have booked a tourist package with ASSURINCO. The main guarantees of this contract concern: cancellation of trip/interruption of stay, repatriation insurance, loss of luggage insurance and civil liability for private life abroad.  The full general conditions of insurance can be sent on request before registration and will in any case be sent when the stay is confirmed. Comprehensive insurance is optional and must be taken out at the latest before the date of application of the cancellation fee schedule. The subscription fee is charged to the Customer Group upon payment of the deposit. If the Holidaymaker has a previous guarantee for the risks covered by the insurance taken out, you have the possibility of cancelling this insurance free of charge within 14 days of its conclusion and as long as no guarantee has been taken out.

Art. 19 • QUALITY OF THE STAY
The Customer Group will be able to share his personal experience with the community of Internet users on the VB Holidaymaker Opinion site by means of a satisfaction questionnaire designed to measure the quality of the service provided throughout the purchase process. This questionnaire will be sent by e-mail. The information collected in this questionnaire is subject to automated data processing, for which VB is responsible. The data is personal (first name + first letter of the last name) and will be used by VB in accordance with the regulations in force and in particular those relating to the protection of personal data.

Art. 20 • EVIDENCE
In accordance with the provisions of Article 1316-2 of the French Civil Code, it is expressly agreed that, except in the case of an obvious error by VB, the data stored in the information system of VB and/or their partners and/or service providers, especially in the electronic messaging tools used, have evidentiary value with respect to orders placed and the performance of the parties’ obligations. The data on computer or electronic media thus stored constitute evidence and if produced as evidence by VB in any litigation or other proceedings, they shall be admissible, valid and enforceable between the parties under the same conditions and the same probative force as any document that would be established received or kept in writing.

Art. 21 • COMPLAINTS

During the trip

We encourage you to contact VB if you notice any non-conformity in the provision of your trip. In the event of a complaint, we will take into account your failure to report any non-conformity in the performance of the services during your trip, if this could have financial consequences.

After the stay
The holidaymaker can lodge a complaint with VB for non-performance or poor performance of the contract. This complaint must be sent within 15 days of the trip or holiday by registered letter with acknowledgement of receipt to the above address. Once the matter has been brought to the attention of VB, and if no satisfactory reply is received within 60 days, the holidaymaker may refer the matter to the Tourism and Travel Ombudsman, whose contact details and procedures for referral are available on the website:  www.mtv.travel by sending an online request or by post to Médiation Tourisme Voyage - BP 80 303 - 75 823 Paris Cedex 17. 

Art. 22 • PERSONAL DATA PROTECTION
The International Customer Group representative agrees to provide the personal data necessary to perform the contract and guarantees that it has obtained the other participants’ consent to collect such data for the same purpose. The information provided by the representative of the client group will be recorded in a computer file by VACANCES BLEUES. Certain information must be provided to VACANCES BLEUES when you register and/or request a travel plan; they are indicated by an asterisk. If you do not provide this information, your request will unfortunately not be processed. The other information requested is optional. The processing of personal data is necessary to enable VB to offer you a contract for the purpose of carrying out the holiday and to execute it. The personal information collected is used to provide the Customer Group with all the information relating to the holiday(s) requested, to propose similar services or holidays which may interest the Customer Group, to compile statistics, to subscribe the Customer Group to newsletters and, with his/her consent, to communicate information relating to VACANCES BLEUES and its partners (news, products and services, commercial prospecting and personalised offers). For the purpose of facilitating your stay, the data we collect is shared with our subsidiaries and partners, with the suppliers of the services you have booked (hotel, transport, etc.) or with our technical suppliers (IT, host, e-mail distributor, online payment suppliers, etc.) located within the EU. Our subsidiaries and/or partners undertake, in strict compliance with the rights to the protection of personal data and in accordance with the legislation in force, to use personal data only to carry out specific tasks that are essential for the execution of the holiday. VB will not transfer or sell any personal data concerning the International Customer Group to any third party.
Personal data is retained for the duration of the contractual relationship and for the period necessary to meet a legal or regulatory obligation. In any event, if the International Customer Group does not contact us for a period of three years, their personal data will be permanently deleted or made anonymous. In accordance with the French Data Protection Act no. 78-17 of 6 January 1978, as amended, the International Customer Group has the right to access, oppose (in particular to the sending of marketing communications), rectify, limit and delete their personal data, as well as the right to portability. These rights may be exercised by writing to Vacances Bleues Diffusion Tourism at the following address 32, rue Edmond Rostand - BP 217 - 13431 Marseille Cedex 06 or by e-mail to donneespersonnelles@vacancesbleues.fr. The Customer Group has the right to lodge a complaint with the CNIL if it considers that VB does not comply with the applicable regulations on personal data. Please see our privacy and cookies policy at www.vacancesbleues.fr. for more information on how we collect and process personal information: www.vacancesbleues.fr. In addition, by applying the provisions of Article L.223.2 of the French Consumption Code, VB informs you of the right of the International Customer Group to register for the Bloctel list of opposition to cold calling. For this purpose, the corporate customer must visit www.bloctel.gouv.fr.

ART 23 • STANDARD INFORMATION FORMS

Standard information form for tourist package contracts

The travel service mix offered is a package as defined in Directive (EU) 2015/2302 and in Article L.211-2 II of the Tourism Code. Therefore, you will be entitled to all rights granted by the European Union applicable to packages, as transposed in the Tourism Code. VB and its organising partners will be fully responsible for the proper execution of the package as a whole. In addition, VB has the legal protection to refund payments and, if transport is included in the package, to ensure your repatriation in the event of insolvency, as required by law.

Essential rights under Directive (EU) 2015/2302 transposed into the Tourism Code
Both the organiser and the retailer are responsible for the proper performance of all travel services included in the contract. Travellers are given an emergency telephone number or contact details to reach the organiser or retailer. Travellers may assign their package to another person with reasonable notice and possibly subject to an additional charge. The price of the package may only be increased if specific costs increase (e.g. fuel prices) and if this possibility is explicitly provided for in the contract and may in any case not be changed less than twenty days before the start of the package. Should the price increase exceed 8% of the package price, the traveller may rescind the contract. In case the organiser reserves the right to increase the price, the traveller is entitled to a price reduction in the event of a reduction in the related costs. Travellers may withdraw from the contract without paying any withdrawal fee and receive a full refund of the payments made if any of the essential elements of the package other than the price undergo a significant change.
In case the professional responsible for the package cancels the tour prior to its commencement, travellers are entitled to a refund and, if applicable, compensation. Travellers may cancel the contract without paying a cancellation fee prior to the start of the package in the event of exceptional circumstances, e.g.: serious security issues arising at the destination which may impact the package. Furthermore, travellers may cancel the contract at any time before the start of the package by paying an appropriate and justifiable cancellation fee. If important elements of the package cannot be provided as planned after the start of the package, the traveller must be offered other suitable services at no extra cost. Travellers may withdraw from the contract free of charge when the services are not rendered as stipulated in the contract and this significantly affects the performance of the tour package and the tour operator does not remedy the problem. The traveller is also entitled to a discount and/or compensation for non-performance or inadequate travel services.
The organiser or retailer must provide assistance if the traveller experiences difficulties. Should the organiser or retailer become insolvent, the sums paid will be refunded. If the organiser or retailer becomes insolvent after the start of the package and if transport is included in the package, the repatriation of travellers is guaranteed.
VVACANCES BLEUES has taken out insolvency protection with UNAT. Travellers can contact this entity (8 rue César Franck - 75010 Paris) if they are refused services due to the insolvency of VACANCES BLEUES.ACANCES BLEUES has taken out insolvency protection with UNAT. Travellers can contact this entity (8 rue Cés

Standard purchase information form for travel service contracts (hotel services)
If you purchase a travel service you will enjoy rights under the Tourism Code. The organiser and the retail travel agent will be fully responsible for the proper execution of the travel service. In addition, as required by law, the tour operator and retail travel agent have protection to refund your payments in the event that they become insolvent.

Basic rights under the Tourism Code
Travellers will be provided with all essential information regarding the travel service before concluding the travel contract. Both the service provider and the retailer are responsible for the proper execution of the travel service. Travellers will be provided with an emergency telephone number or contact details to reach the service provider or retailer. Travellers may transfer their travel service to another person with reasonable notice and possibly subject to an additional charge. The price of the travel service may only be increased if specific costs increase and if this possibility is explicitly provided for in the contract and may in any case not be changed less than twenty days before the start of the journey. In case the price increase exceeds 8% of the price of the travel service, the traveller can withdraw from the contract. If the service provider reserves the right to increase the price, the traveller is entitled to a price reduction in the event of a reduction in the related costs.
Travellers may withdraw from the contract without paying any withdrawal fee and receive a full refund of the payments made if any of the essential elements of the package other than the price undergo a significant change. If the professional responsible for the service cancels it before the start of the service, the travellers can obtain a refund and compensation if necessary. Travellers can cancel the contract before the start of the service without paying a cancellation fee in exceptional circumstances, for example if there are serious security problems at the destination that are likely to affect the trip. Furthermore, travellers may cancel the contract at any time before the start of the package by paying an appropriate and justifiable cancellation fee. Suitable alternative services must be offered to passengers at no extra cost if, after the start of the journey, important elements of the journey cannot be provided as planned. Travellers may withdraw from the contract without paying a withdrawal fee if the services are not performed in accordance with the contract and this significantly disrupts the performance of the trip and the service provider does not remedy the problem. Travellers are also entitled to a price reduction and/or compensation in the event of non-performance or poor performance of the travel service. The service provider or retailer must provide assistance if the traveller is in difficulty. If the service provider or retailer becomes insolvent, the amounts paid will be refunded. VACANCES BLEUES has taken out insolvency protection with UNAT. Travellers can contact this entity (8 rue César Franck - 75010 Paris) if they are refused services due to the insolvency of VACANCES BLEUES. For more information:https://www.legifrance.gouv.fr/affichCode.do?cidTexte=LEGITEXT0000060740...

Art. 24 • PHOTOS AND ILLUSTRATIONS
The photographic illustrations in the brochure only present partial and incomplete views of the sites and hotel facilities offered. In the event of printing errors or omissions in the brochure, we reserve the right to rectify these. Photo credits: Wallis, Fotolia, AdobeStock, Shutterstock, iStock, Thinkstock, Getty Image, Masterfile, Office du Tourisme, Vacances Bleues. We reserve the right to correct any printing errors or omissions in the brochures.

VACANCES BLEUES (Corporate name) – DIFFUSION TOURISME
SAS with a capital of €914,694 - RCS Marseille 421 866 344
Registered office: 32, rue Edmond Rostand 13006 Marseille
Registration Atout France IM 013100138
Intracommunity VAT number: FR 80 421 866 344

FINANCIAL SECURITY PROVIDER
UNAT — 8 Rue César Franck — 75015 Paris

CIVIL LIABILITY INSURANCE
Travel in France: Allianz - 1 cours Michelet
CS 30051 - 92076 PARIS LA DEFENSE Cedex
Foreign travel and cruises: Hiscox
12 quai des Queyries - CS 41177 - 33072 Bordeaux

General conditions of sale for groups in France 2024

 

Version in force from 17/03/2023 for stays during the commercial year 2024 (from 1 December 2023 to 30 November 2024)

Download the PDF version

 

Art. 1 • PURPOSE AND SCOPE OF THE CONDITIONS OF SALE FOR GROUPS

The purpose of these general sales conditions (hereinafter referred to as "GSC") is to define the respective obligations of VACANCES BLEUES, in its capacity as reseller (hereinafter referred to as "VB"), and of any natural or legal person (hereinafter referred to as "the Customer Group") who books and/or purchases a service offered by VB (hereinafter referred to as "the Trip"). The reservation and/or registration for one of our trips, made in the name of the Group leader, implies the full and unreserved acceptance by the Group Client of these terms and conditions of sale. These conditions do not apply to "workshop" groups, which are subject to specific workshop sales conditions (available on request to VB). The clauses contained in these terms and conditions cancel and replace the clauses previously published. The CGS may be amended at any time without prior notice. In this case, the changes will come into force as soon as they are posted on the website, but will only apply to bookings made after they have been posted, and the contract will be governed by the sales conditions in force on the date of signature of the original offer. The Group leader acts on his own behalf and on behalf of the persons associated with his booking; he guarantees that he is duly authorised to act in this capacity, guarantees the veracity of the information provided and is personally responsible for the persons listed in the same file. The group leader accepts the general and special terms and conditions of sale on his own behalf and on behalf of all members of the group. VACANCES BLEUES shall not bear any liability for any problems or disagreements that may have arisen during the booking process between the Group leader and the participants in the trip.

Art. 2 • CONCEPT OF A GROUP

The rates and general conditions of sale for groups apply to a party of a minimum of 15 paying adults who book a trip of the same duration simultaneously, including identical services and relating to the same invoice.

Art. 3 • PRELIMINARY INFORMATION

In accordance with Article L. 211-8 of the French Tourism Code, the descriptive files featured on the Site and/or the brochure and/or the quote/contract, the conditions of sale, and the standard information forms that summarise the traveller’s rights are intended to inform customers in particular, before they place their order, of the main features of the services offered in relation to transport and the trip, the contact details of the organiser, the price and payment methods, the cancellation and contract cancellation conditions, and optional forms of insurance. In accordance with Article L211-9 of the French Tourism Code, the parties expressly agree that VB may make changes to the information contained in the brochure, particularly to the price and the contents of services provided as part of the trip, as well as to the opening and closing hours and dates of the hotels, etc. At the time of your telephone booking and/or in writing on the confirmation of your stay, VB will endeavour to notify you of any corrections or errata.
The Group leader undertakes to provide all the members of the group with any information communicated to him by VACANCES BLEUES. Any information communicated by VACANCES BLEUES to the Group leader will therefore be considered as being given to all the members of the group for whom the Group leader makes or has made a reservation.

Art. 4 • BOOKING PROCEDURE

•    Placing an option: We offer the possibility to place an option (subject to availability) without any financial undertaking on your part at the date of placing the option. This pay-later booking allows you to reserve one or more seats for a period of 45 days at the fare in effect on the date of the pay-later booking. If, after 45 days, the pay-later booking has not been confirmed by signing the contract and paying the deposit, the fare conditions of the pay-later booking will lapse and the availability of the seats will no longer be guaranteed.
•    Payment of the deposit and conclusion of the contract: The booking is deemed to be final upon signature of the Booking Contract and payment of the first deposit in accordance with the payment schedule set out in Article 9 of the present Conditions of Sale. All persons who book a trip, stay, or any other service, must be at least 18 years of age and legally capable of entering into a contract. Any person/entity entering into a contract with VB is acting both on his own behalf and on behalf of the persons associated with his reservation. The Customer is reminded, in accordance with article L. 121-20-4 of the French Consumer Code, that he does not have the right of withdrawal as provided for in article L. 121-20 et seq. of this same code.

Art. 5 • FEES

Each booking made by the Customer Group will be subject to a handling fee of 80 euros. All fees are forfeited and will not be refunded, except in the event of a change or cancellation of the stay or trip at VB’s initiative.

Art. 6 • ROOMING LIST

The Customer Group must provide VB with a list of the names of the members of the group at least 30 days before the start of the holiday. Any delay in sending this list could result in the withdrawal of rooms and/or reserved services. This list will be used as the basis for invoicing in the event of a change in the number of participants, leading to cancellation charges, in accordance with the terms of the Article.

Art. 7 • RATES

•    Rates: For each of our offers, we quote an example of the "starting" price per person in a double room. The rates provided include taxes, are fixed, and cannot be broken down by type of service. The Group Customer may be required to pay a tourist tax to the local authority through VB, the amount of which varies according to the location. This tax is shown on the invoice and must be paid at the time of the stay. The amount of the tourist tax may be changed annually and without notice by each municipality. In such event, Vacances Bleues will bill for the difference in price caused by this tax rise. Unless otherwise specified, our rates do not include: handling fees, transport, single room supplement, multi-risk insurance, personal expenses and, more generally, any service not specified in the preliminary documents. Each booking request, subject to the possible adjustments provided for in article 12 below, will be the subject of an offer with a validity date, containing your itinerary and its fixed and definitive price.
In accordance with the VAT regime applied to the margin of travel agencies, the invoices issued by VB do not specify the VAT collected on sold services.
•    Discounts and promotions: If you are entitled to a discount as part of a promotional operation or a partnership price agreement, you must use this when booking book your stay. Once the confirmation or invoice is made out, the group client is not entitled to any further discounts. Furthermore, unless expressly stated, discounts or promotions cannot be combined. Promotional offers do not apply to Group Customers who have already made their reservation when the offer becomes published. They are therefore not refundable.
•    Free of charge (in Vacances Bleues establishments)
VB offers the following free of charge offers:
-    1 free stay for every 20 paying guests (i.e. the 21st guest is free) in a double room, including excursions.
-    2 free stays for every 40 paying guests (i.e. the 41st and 42nd guests are free) in a double room, including excursions.
•    Manifest pricing error: In the event of a manifest error in the communicated or published price, such as a derisory price in comparison with the average price of the same product during the same period, the Group Customer is informed that the contract is deemed null and void and that he will be reimbursed for the deposit or the total price paid without any compensation, regardless of the period during which VB notices the error, unless the Group Customer accepts the new real price communicated by VB.

Art. 8 - TRANSPORT

The rates provided do not include the cost of outbound/return journeys or the cost of transport for excursions from the place of stay. Our teams are on hand to help you organise your transport (air, rail, sea or land). A quote and the specific conditions of sale applicable to transport are available on demand.

Art. 9 • PAYMENT SCHEDULE

Unless otherwise stated in the contract, payments will be made as follows:
-    A first deposit of 5% of the total cost of the Trip, with a minimum of 500 Euros, is due at the time of signing the Contract.
-    A second deposit of 45% of the cost of the Trip is due 2 months after signing the Contract or at the latest 120 days before the start of the Trip.
-    The balance must be paid at the latest 30 days before the start of the trip.
•    Late bookings: Regardless of the destination, for all bookings made after the deadline for payment of the balance, full payment is required at the time of booking.
•    Non compliance with the payment schedule: Failure to pay the sums due within the aforementioned deadlines shall relieve VB of any obligation to maintain the reservation and shall result, automatically and spontaneously, into the cancellation of the agreement by the Customer Group, with VB being entitled to the cancellation fees provided for in article 9.
Any person who has not paid for a previous stay in full will not be able to re-register without first clearing their account.

Art. 10 • PAYMENT METHODS

The following means of payment are accepted for the payment of the stay:
-    Bank card (Visa, Eurocard/Mastercard et American Express): payment by bank card is the preferred method as it allows for an immediate confirmation of the booking Bank card transactions ensure that the booking and the payment of the stay are guaranteed.
-    Bank transfer.
-    Bank cheque made out to Vacances Bleues and mentioning on the back: the name of the International Customer Group, the date of the stay, the name of the establishment, the contract number (even if a letter is enclosed).
-    Cash within the legal limit, so 1,000 euros (amount considered not accepted).
-    Holiday vouchers and connect holiday vouchers (please note that e-holiday vouchers are not accepted): They must be valid at the time of booking. Paper holiday vouchers must be made out to VB. You are advised to send them to Vacances Bleues and by secure delivery (e.g. registered post or Chronopost depending on the value of the holiday vouchers).

Art. 11 • CANCELLATION AND CHANGES TO A STAY BY THE CUSTOMER

All changes or cancellations to the Journey, whether in whole or in part (absence of one or more people, change of dates, change of destination), must be notified in writing to the Company by registered letter. Only the date of receipt of this written notice by VB will be used to determine applicable fees. Any change or cancellation request received on a Saturday, Sunday, public holiday or after 5pm will only be processed on the next working day.

•    Total or partial cancellation (except in special circumstances): By total cancellation we mean giving up a stay, actioned following the signature of the contract without a simultaneous booking, and of at least an identical amount, for a new stay. Partial cancellation is any change made after the contract has been signed with regard to:
-    Reducing the number of participants,
-    Reducing the duration of the holiday,
-    Cancelling certain reservations,
-    Any modification leading to a reduction in the price of the holiday.
Any total or partial cancellation will incur the following fees:
-    More than 91 days before the start of the stay: 5% of the total price of the cancelled booking,
-    Between 90 and 61 days before the start of the stay: 20% of the total price of the cancelled booking,
-    Between 60 and 15 days before the start of the stay: 50% of the total price of the cancelled booking,
-    At least 15 days before the start of the stay: 100% of the total price of the cancelled booking.

•    Changes to the number of participants: In the event of the partial withdrawal of participants more than 30 days before the start of the stay, up to a maximum of 10% of the participants stated in the contract, no corresponding sum will be retained. However, in the event of a partial cancellation concerning more than 10% of group participants, or in the event of a cancellation less than 30 days before the start of the stay, the penalties above will apply.
This rule will also apply to the accommodation and catering services provided in VB establishments. Nevertheless, it will not apply to stays at partner establishments or for additional services, such as transport, excursions, thalassotherapy, balneotherapy, show tickets, sporting or cultural event tickets, ski equipment rental, ski packages, ESF skiing lessons, etc., for which a refund cannot be issued once they have been booked and the corresponding tickets have been issued.

•    No show at ETA or interruption of stay: The Customer Group must inform VB by telephone of any delay to their time or date of arrival as soon as possible. If the Customer Group fails to do so, VB will retain 100% of the cancellation fees and reserve the right to put the rooms back on sale 24 hours after the agreed date of arrival. In this event, or in the event of any interruption to the stay caused by the Customer Group, or of the renunciation of services included in the package, the Customer Group will not be able to claim any compensation or credit. To successfully register for –and use – collective or group transport tickets, the outbound and return journeys must be completed as a group. If, due to their late arrival, a particular participant travels to the location of stay by their own means (i.e. those not included in the packages), they will not be able to claim a refund.

•    Specific cases: Excursions or show tickets requiring pre-payment to guarantee the booking will no longer be refundable once the tickets have been issued

•    Revising rates after changing a booking: if the actual number of participants is less than 15 paying adults following the cancellations, VB reserves the right to charge for accommodation, meals, room hire, breaks, drinks, etc. on an individual basis and to amend these terms and conditions to apply the individual terms and conditions and the individual price. In the event that one of the occupants due to stay in a double room cancels their booking, the remaining person will need to pay a surcharge for staying in a double room for single use.

ART. 12 • CANCELLATIONS OR CHANGES TO BOOKINGS MADE BY VB

•    Cancellation by VB: In the event that VB cancels the booking, without offering an equivalent alternative solution, the Customer Group will immediately receive a refund for the whole of the sums that they have already paid, as well as, by way of compensation, a sum equal to the penalty that the Customer Group will have needed to pay, as of the day of cancellation. The date on which the cancellation request was received will be the date used to calculate this amount. In the event of cancellation by VB due to exceptional and unavoidable circumstances within the meaning of article L211-2 of the French Civil Code, the only remedy shall be the immediate reimbursement of the sums paid, to the exclusion of any other remedy.  

•    Change due to VB: In the event that one of the essential elements of the trip or stay cannot be carried out due to circumstances that VB could not have foreseen at the time of the conclusion of the agreement, or due to the fault of third parties not involved in the provision of the services specified in the agreement, or due to acts of God or exceptional circumstances that cannot be avoided within the meaning of the law, VB shall inform the client without delay. The Customer Group will then have the option of either terminating the contract or accepting the proposed change. The Customer Group must make its choice within 48 hours of being informed. The date on which VB’s request for change is received is decisive. The cancellation will prompt the immediate refund of all sums already paid, while overpayments will only be refunded if received, where applicable. It is specified that any cancellation of the modified trip by VB under this paragraph will not give rise to the payment of the indemnity referred to in the previous paragraph "Cancellation due to VB".

•    Changes to programmes: In the event of force majeure or exceptional and unavoidable circumstances
VB may have to modify its services partially or completely, close a shared facility etc. In these cases VB will offer replacement services or a lump sum compensation.

Art. 13 • DURATION OF STAY

The duration of stay is calculated as the number of nights, not the number of days. No refund will be made for late arrivals or early departures.

Art. 14 • CONDITIONS OF STAY

Single room: A surcharge is always applied for single rooms. They are in limited supply and are often not as well positioned and less spacious than standard double rooms. In no circumstances can single rooms account for more than 10% of the rooms provided for a particular group. If this quota is exceeded, Vacances Bleues may refuse these rooms, or accept them with a related surcharge.
Sea side/view: Views are never guaranteed, even if the establishment states that the room has a sea view, garden view or whatever the case may be. The sea view or the garden view, or any other view, can be frontal, lateral or partial. Special requests must be made at the time of booking (e.g. specific room orientation, side-by-side villas, etc.). These requests may not be considered a commitment on the part of VB. Therefore, we will do everything we can to fulfil them, but we cannot make any guarantees in that respect. Requests for baby cots, car parking, etc. will be met subject to availability and are therefore not binding on us. Failure to comply with such requests shall not constitute grounds for cancellation or entitlement to a refund or compensation.
Food & beverage: A half-board stay includes dinner, overnight accommodation and breakfast. Full board includes dinner, overnight accommodation, breakfast and lunch. Drinks, including mineral water, are not included unless otherwise stated in the description. As part of the "all inclusive" package, services are no longer provided after breakfast on the day of departure unless otherwise stated in the description. From the moment that the catering services are unable to cater for an elimination diet, it cannot fulfil requests related to specific diets. The menus are provided solely for information purposes and may vary according to supply. Pets: Pets (dogs and cats) weighing less than 8 kg are accepted in some of our properties (check which properties accept pets at www.vacancesbleues.com).  Only one pet per lodging. Pets must be kept on a leash in all common areas of our establishments. For the sake of good hygiene, pets are not permitted in restaurant and breakfast areas during serving hours. A surcharge will be applied per pet and per night according to the rate conditions of the establishment.
Conditions of occupation: all guests agree to use their assigned bedroom and all the facilities of the establishment as they see fit, observing the rules and respecting the rules of decency and order.  In addition, if guests show any form of behaviour that goes against regulations, public order and decency, VB will ask them to leave the premises without any compensation and/or a refund. If VB notices any form of damage or that an object is missing through the fault of the Customer, VB will be entitled to charge the sum corresponding to the damage caused.
Theft: Holidaymakers are strongly advised not to take any valuables with them to limit the risks of loss or theft. All personal belongings and valuables (money, jewellery, credit cards, electronic devices, etc.) remain the responsibility of the Holidaymaker These valuables and personal belongings must be placed in the safes located in the rooms if necessary. 
Sports and other facilities: Information is provided for information purposes only about sports and leisure activities and services available at the resorts. We will not be held liable based on this information in the event that these services are modified or suspended during your stay.
Relocating: In the event of total or partial relocation, at the discretion of VB, the group will be accommodated in a facility of an equivalent category at no additional cost and as close as possible to the original hotel booked.
Special requests: Special requests must be made at the time of booking (e.g. specific room orientation, side-by-side villas, etc.). These requests may not be considered a commitment on the part of VB. Therefore, we will do everything we can to fulfil them, but we cannot make any guarantees in that respect. Requests for baby cots, car parking, etc. will be met subject to availability and are therefore not binding on us. Failure to comply with such requests shall not constitute grounds for cancellation or entitlement to a refund or compensation.

Art. 15 • ACCESSIBILITY

Not all of our establishments are accessible and/or adapted to persons with reduced mobility. Persons with reduced mobility must provide VB with essential information about their disability prior to registration so that assistance can be provided and the stay can be adapted to their specific needs, in order to ensure the comfort and safety of all participants. For security reasons, VB reserves the right to deny a registration for a destination it deems inaccessible, without such denial constituting a refusal to sell.

Art. 16 • LIABILITY OF VACANCES BLEUES

VB is liable for fulfilling the obligations provided for in this contract. Nevertheless, VB will be exempt from all or part of its liability in cases where the non-fulfilment or improper fulfilment of its contractual obligations is caused by:
-    the Customer Group;
-    unforeseen and insurmountable circumstances resulting from the efforts of an overseas third party to deliver the services provided for in the contract;
-    force majeure within the meaning of Article 1218 of the French Civil Code;
-    exceptional and unavoidable circumstances within the meaning of Article L211-2 of the Tourism Code.

Art. 17 • TRANSFER OF THE TRIP OR HOLIDAY

A participant can transfer their contract (except insurance contracts) to a third party, provided that this contract has not come into effect and on the condition that they have informed VB about such transfer with acknowledgement of receipt at least seven days before the start of the trip, specifying the name(s) and address(es) of the assignee(s) and of the participant(s) of the trip and justifying that such participant(s) meet the same conditions as the original participant(s) in order to carry out the trip or stay. The client (transferor and/or transferee) will be charged a minimum handling fee of €50 per person, as well as any other costs.

Art. 18 • MULTI-RISK INSURANCE

VB has negotiated and subscribed to Multi-Risk Insurance n°4316 with ASSURINCO (5% (VAT incl.) of the total price of the stay) for its holidaymakers who have booked a tourist package. The main guarantees of this contract concern: cancellation of trip/interruption of stay, repatriation insurance, loss of luggage insurance and civil liability for private life abroad.  The full general conditions of insurance can be sent on request before registration and will in any case be sent when the stay is confirmed. Comprehensive insurance is optional and must be taken out at the latest before the date of application of the cancellation fee schedule. The subscription fee is charged to the Customer Group upon payment of the deposit. If the Customer Group holds a previous guarantee for the risks covered by the insurance taken out, he may cancel this insurance without charge within 14 days of its conclusion and as long as no guarantee has been implemented.

Art. 19 • QUALITY OF THE STAY

The Customer Group will be able to share his personal experience with the community of Internet users on the VB Holidaymaker Opinion site by means of a satisfaction questionnaire designed to measure the quality of the service provided throughout the purchase process. This questionnaire will be sent by e-mail. The information collected in this questionnaire is subject to automated data processing, for which VB is responsible. The data is personal (first name + first letter of the last name) and will be used by VB in accordance with the regulations in force and, in particular, those relating to the protection of personal data.

Art. 20 • EVIDENCE

In accordance with the provisions of Article 1316-2 of the French Civil Code, it is expressly agreed that, except in the case of an obvious error by VB, the data stored in the information system of VB and/or their partners and/or service providers, especially in the electronic messaging tools used, have evidentiary value with respect to orders placed and the performance of the parties’ obligations. The data on computer or electronic media thus stored constitute evidence and if produced as evidence by VB in any litigation or other proceedings, they shall be admissible, valid and enforceable between the parties under the same conditions and the same probative force as any document that would be established received or kept in writing.

Art. 21 • COMPLAINTS

During the stay: We encourage you to contact VB if you notice any non-conformity in the provision of your trip. In the event of a complaint, we will take into account your failure to report any non-conformity in the performance of the services during your trip, if this could have financial consequences.
After the stay: The Customer Group can lodge a complaint with VB for non-performance or poor performance of the contract. This complaint must be sent within 15 days of the trip or holiday by registered letter with acknowledgement of receipt to the above address. Once the matter has been brought to the attention of VB, and if no satisfactory reply is received within 60 days, the holidaymaker may refer the matter to the Tourism and Travel Ombudsman, whose contact details and procedures for referral are available on the website: www.mtv.travel by sending an online request or by post to Médiation Tourisme Voyage - BP 80 303 - 75 823 Paris Cedex 17.

Art. 22 • PERSONAL DATA PROTECTION

The International Customer Group representative agrees to provide the personal data necessary to perform the contract and guarantees that it has obtained the other participants’ consent to collect such data for the same purpose. The information provided by the representative of the client group will be recorded in a computer file by VACANCES BLEUES. Certain information must be provided to VACANCES BLEUES when you register and/or request a travel plan; they are indicated by an asterisk. Your requests may not be processed if you fail to provide the requested information. The other information requested is optional. The processing of personal data is necessary to enable VB to offer you a contract for the purpose of carrying out the holiday and to execute it. The personal information collected is used to provide the Customer Group with all the information relating to the holiday(s) requested, to propose similar services or holidays which may interest the Customer Group, to compile statistics, to subscribe the Customer Group to newsletters and, with his/her consent, to communicate information relating to VACANCES BLEUES and its partners (news, products and services, commercial prospecting and personalised offers). In order to allow the execution of the stay, data collected by VB will be communicated to VB's subsidiaries and partners, suppliers of the booked services (hoteliers, transporters...) or to technical service providers (IT, hosting, email distribution, online payment service provider etc.), which are located in the European Union. Our subsidiaries and/or partners undertake, in strict compliance with the rights to the protection of personal data and in accordance with the legislation in force, to use personal data only to carry out specific tasks that are essential for the execution of the holiday. VB will not transfer or sell any personal data concerning the International Customer Group to any third party. Personal data is retained for the duration of the contractual relationship and for the period necessary to meet a legal or regulatory obligation. In any event, if the International Customer Group does not contact us for a period of three years, their personal data will be permanently deleted or made anonymous. In accordance with the French Data Protection Act no. 78-17 of 6 January 1978, as amended, the International Customer Group has the right to access, oppose (in particular to the sending of marketing communications), rectify, limit and delete their personal data, as well as the right to portability. These rights may be exercised by post by application to the following address: Vacances Bleues: 32, rue Edmond Rostand - BP 217 - 13431 Marseille Cedex 06 or by e-mail at donneespersonnelles@vacancesbleues.fr. The Customer Group has the right to lodge a complaint with the CNIL if it considers that VB is not complying with the applicable regulations on personal data. For more information on how we collect and process personal data, please see our privacy and cookies policy on this site. In addition, by applying the provisions of Article L.223.2 of the French Consumption Code, VB informs you of the right of the International Customer Group to register for the Bloctel list of opposition to cold calling. To do this, the Customer Group should consult www.bloctel.gouv.fr.

ART 23 • STANDARD INFORMATION FORMS

Standard information form for contracts relating to tourist packages: the combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302 and Article L.211-2 II of the Tourism Code. Therefore, you will be entitled to all rights granted by the European Union applicable to packages, as transposed in the Tourism Code. VB and its organising partners will be fully responsible for the proper execution of the package as a whole. In addition, VB has the legal protection to refund payments and, if transport is included in the package, to ensure your repatriation in the event of insolvency, as required by law. Fundamental rights under Directive (EU) 2015/2302 transposed into the French Tourism Code: Both the organiser and retailer are responsible for the proper execution of all travel services provided for in the contract.  Travellers are given an emergency telephone number or contact details to reach the organiser or retailer. Travellers may transfer their package to another person, subject to reasonable notice and possible additional charges. Travellers may transfer their package to another person, subject to reasonable notice and possible additional charges. If the price increase exceeds 8% of the package price, the traveller may terminate the contract. In case the organiser reserves the right to increase the price, the traveller is entitled to a price reduction in the event of a reduction in the related costs. Travellers may withdraw from the contract without paying any withdrawal fee and receive a full refund of the payments made if any of the essential elements of the package other than the price undergo a significant change. In case the professional responsible for the package cancels the tour prior to its commencement, travellers are entitled to a refund and, if applicable, compensation. Travellers may cancel the contract without paying a cancellation fee prior to the start of the package in the event of exceptional circumstances, e.g.: serious security issues arising at the destination which may impact the package. Furthermore, travellers may cancel the contract at any time before the start of the package by paying an appropriate and justifiable cancellation fee. If important elements of the package cannot be provided as planned after the start of the package, the traveller must be offered other suitable services at no extra cost. Travellers may withdraw from the contract free of charge when the services are not rendered as stipulated in the contract and this significantly affects the performance of the tour package and the tour operator does not remedy the problem. The traveller is also entitled to a discount and/or compensation for non-performance or inadequate travel services. The organiser or retailer must provide assistance if the traveller experiences difficulties. Should the organiser or retailer become insolvent, the sums paid will be refunded. If the organiser or retailer becomes insolvent after the start of the package and if transport is included in the package, the repatriation of the travellers is guaranteed. VACANCES BLEUES has taken out insolvency protection with UNAT. Travellers may contact this entity (8 rue César Franck
– 75010 Paris) if they are refused services due to the insolvency of VACANCES BLEUES. Standard purchase information form for travel services contracts   (hotel services): if you buy a travel service, you will benefit from the rights granted by the Tourism Code. The organiser and the retail travel agent will be fully responsible for the proper execution of the travel service. In addition, as required by law, the tour operator and retail travel agent have protection to refund your payments in the event that they become insolvent. Essential rights under the Tourism Code: Travellers shall be provided with all essential information about the travel service before entering into the travel contract. The service provider and the reseller are responsible for the proper performance of the travel service and travellers are provided with an emergency telephone number or contact details to reach the service provider or reseller. Travellers may transfer their travel service to another person with reasonable notice and possibly subject to an additional charge. The price of the travel service may only be increased if specific costs increase and if this possibility is explicitly provided for in the contract and may in any case not be changed less than twenty days before the start of the journey. In case the price increase exceeds 8% of the price of the travel service, the traveller can withdraw from the contract. If the service provider reserves the right to increase the price, the traveller is entitled to a price reduction in the event of a reduction in the related costs. Travellers may withdraw from the contract without paying any withdrawal fee and receive a full refund of the payments made if any of the essential elements of the package other than the price undergo a significant change. If the professional responsible for the service cancels it before the start of the service, the travellers can obtain a refund and compensation if necessary. Travellers may terminate the contract without paying a cancellation fee before the start of the service in the event of exceptional circumstances, for example if there are serious safety problems at the destination that are likely to affect the trip. Furthermore, travellers may cancel the contract at any time before the start of the package by paying an appropriate and justifiable cancellation fee. If, after the start of the trip, important elements of the trip cannot be provided as planned, the traveller must be offered other appropriate services at no extra cost. Travellers may withdraw from the contract without paying a withdrawal fee if the services are not performed in accordance with the contract and this significantly disrupts the performance of the trip and the service provider does not remedy the problem. Travellers are also entitled to a price reduction and/or compensation in the event of non-performance or poor performance of the travel service. The service provider or retailer must provide assistance if the traveller is in difficulty. If the service provider or retailer becomes insolvent, the amounts paid will be refunded. VACANCES BLEUES has taken out insolvency protection with UNAT. Travellers can contact this entity (8 rue César Franck - 75010 Paris) if they are refused services due to the insolvency of VACANCES BLEUES. For more information: https://www.legifrance.gouv.fr/ affichCode.do?cidTexte=LEGITEXT000006074073&dateTexte=&- categorieLien=cid

Art. 24 • PHOTOS AND ILLUSTRATIONS

The photographic illustrations in the brochure only present partial and incomplete views of the sites and hotel facilities offered. In the event of printing errors or omissions in the brochure, we reserve the right to rectify these. Photo credits: Wallis, Fotolia, Offices du Tourisme, Shutterstock, Istock, Thinkstock, Vacances Bleues. We reserve the right to correct any printing errors or omissions in the brochures.

VACANCES BLEUES (Corporate name) – DIFFUSION TOURISME
A simplified joint-stock company (SAS), with capital of €914,694, entered in the Marseille Register of Companies under number 421 866 344, whose registered office is situated at 32, rue Edmond Rostand 13006 Marseille, Atout France IM registration number 013100138
Intracommunity VAT number: FR 80 421 866 344
FINANCIAL SECURITY PROVIDER
UNAT — 8 Rue César Franck — 75015 Paris
CIVIL LIABILITY INSURANCE
Voyages en France : Allianz – 1 cours Michelet CS 30051 – 92076 PARIS LA DEFENSE Cedex
Foreign travel and cruises: Hiscox
12 quai des Queyries - CS 41177 - 33072 Bordeaux