General and special conditions of sale
General Sales Conditions for individuals winter 2025
Version in force as from 20th Februrary 2025
PREAMBLE
The purpose of these general terms and conditions of sale (hereinafter "GCS") is to establish the respective obligations of the company VACANCES BLEUES in its capacity as retailer (hereinafter ‘VB’) and of the Holidaymaker (hereinafter the "Holidaymaker"). Registering for a trip and/or holiday offered by VB (hereinafter "Trip") implies that the Holidaymaker unreservedly agrees to the following general terms and conditions. These terms and conditions of sale have been drawn up in accordance with Articles L.211-1 et seq. and R.211-1 et seq. of the French Tourism Code which set out the terms and conditions of activities relating to the organisation and sale of travel or tourist packages. These GCS apply to all bookings made on or after 1 December 2024. Contracts entered into before this date remain subject to the previous GCS which can be consulted in previous editions of the brochure and on the website: www.vacancesbleues.fr. The GCS may be amended at any time without notice. Changes shall be effective immediately upon posting but shall only apply to bookings made after the posting of the changes. The Holidaymaker acknowledges that they are of legal age and not under guardianship. The Holidaymaker acts both on their own behalf and on behalf of the persons associated with their booking; they guarantee that they are duly authorised to act in this capacity, guarantee the veracity of the information they provide and undertake to act on behalf of the persons associated with their booking.
SUMMARY OF TRAVELERS’ RIGHTS (ARTICLES L. 211-8 R 211-1-2 AND R. 211-4 OF THE TOURISM CODE)
Before registering, VB advises you to read the following information forms provided for in the Tourism Code:
Namely, when purchasing a tourist package:
packages, as transposed in the French Tourism Code. VB and its organising partners shall be entirely responsible for the proper execution of the package in its entirety. Furthermore, VB has the mandatory legal protection to refund payments and, if transport is included in the package, to ensure your repatriation in the event of insolvency, as required by law.
Fundamental rights under Directive (EU) 2015/2302 transposed into the Tourism Code:
Both the organiser and the retailer are liable for the proper performance of all travel services included in the contract. Travellers are given an emergency telephone number or the necessary contact details to reach the organiser or retailer.
Travellers may assign their package to another person with reasonable notice and possibly subject to an additional charge.
The price of the package may only be increased if specific costs increase (e.g. fuel prices) and if this eventuality is explicitly provided for in the contract. However, the price may not be changed less than twenty days before the start of the package.
The traveller may cancel the contract if the price increase exceeds 8% (eight per cent) of the package price.
While the organiser reserves the right to increase the price, the traveller is entitled to a discount in the event of a reduction in the corresponding costs.
Travellers may withdraw from the contract without paying any withdrawal fee and receive a full refund of the payments made if any of the essential elements of the package other than the price undergo a significant change. If the undertaking or organiser responsible for the package cancels the tour prior to its commencement, travellers are entitled to a refund and, if applicable, compensation.
Travellers may cancel the contract without paying a cancellation fee prior to the start of the package in the event of exceptional circumstances, e.g. serious security issues arising at the destination which may impact the package.
Furthermore, travellers may cancel the contract at any time before the start of the package by paying an appropriate and justifiable cancellation fee.
If, after the start of the package, significant elements of the package cannot be provided as planned, other appropriate services must be offered to travellers at no extra charge. Travellers may withdraw from the contract free of charge when the services are not provided as stipulated in the contract and this significantly affects the performance of the tour package and the tour operator does not remedy the problem.
The traveller is also entitled to a discount and/or compensation for non-performance or the performance of inadequate travel services.
The organiser or retailer must provide assistance to any traveller in difficulty.
Should the organiser or retailer become insolvent, the sums paid will be refunded. If the organiser or retailer becomes insolvent after the start of the package and if transport is included in the package, the repatriation of the travellers is guaranteed. VACANCES BLEUES has taken out insolvency protection with UNAT. Travellers may contact this undertaking (8 rue César Franck - 75015 Paris) if they are refused services due to the insolvency of VACANCES BLEUES.
Note for the purchase of a travel service (hotel or dry hire services):
When purchasing a travel service, you benefit from the rights granted by the French Tourism Code. The organiser and the retail travel agent shall be fully liable for the proper performance of the travel service.
Furthermore, as required by law, the organiser and retail travel agent have taken out insurance cover to refund your payments in the event that they become insolvent.
Fundamental rights under the French Tourism Code:
Travellers will be provided with all essential information regarding the travel service before entering into the travel contract. Both the service provider and the retailer are liable for the proper performance of the travel service. Travellers will be provided with an emergency telephone number or contact details to reach the service provider or retailer.
Travellers may transfer their travel service to another person, subject to giving reasonable notice and possibly subject to additional charges.
The price of the package may only be increased if specific costs increase and if this eventuality is explicitly provided for in the contract. However, the price may not be changed less than twenty days before the start of the package. If the price increase exceeds 8% (eight per cent) of the price of the travel service, the traveller may withdraw from the contract. While the service provider reserves the right to increase the price, the traveller is entitled to a discount in the event of a reduction in the related costs.
Travellers may cancel the contract without incurring cancellation fees and receive a full refund of payments made if any of the essential elements of the contract, other than the price, undergoes a significant change. If the organiser or retailer cancels the travel service before it starts, travellers may obtain a refund and compensation, if applicable.
Travellers may cancel the contract without incurring a cancellation fee before the start of the service in the event of exceptional circumstances, for example, if there are serious security or safety problems at the destination that are likely to affect the trip.
Furthermore, travellers may withdraw from the contract at any time before the start of the trip, subject to payment of reasonable and justifiable withdrawal costs.
If, after the start of the trip, significant elements of the package cannot be provided as planned, other appropriate services must be offered to travellers at no extra charge. Travellers may withdraw from the contract without paying a withdrawal fee if the services are not performed in accordance with the contract and this significantly disrupts the performance of the trip and the service provider does not remedy the problem. Travellers are also entitled to a discount and/or compensation in the event of non-performance or poor performance of the travel service.
The service provider or retailer must provide assistance if the traveller is in difficulty. If the service provider or retailer becomes insolvent, the amounts paid will be refunded. VACANCES BLEUES has taken out insolvency protection with UNAT. Travellers may contact this undertaking (8 rue César Franck - 75015 Paris) if they are refused service as a result of the insolvency of VACANCES BLEUES.
GENERAL TERMS AND CONDITIONS OF SALE
Art. 1 • INFORMATION PRIOR TO ENTERING INTO THE CONTRACT
In accordance with Articles L. 211-8 and R. 211-4 of the French Tourism Code, the following constitute elements of the pre-booking information referred to in the said articles: (I) the description of each trip or holiday appearing in the VACANCES BLEUES catalogues in force at the time of the booking and/or on the Website, (II) other relevant information appearing on this Website, (III) the present General Terms and Conditions of Sale and, possibly, the Special Terms and Conditions of Sale, (IV) the standard information forms summarising the rights of the traveller as well as the pre-booking offer/contract of sale summarising the reservation. In accordance with Article L. 211-9 of the French Tourism Code, VB expressly reserves the right to make changes, in particular by means of erratum, to the information on the website and the descriptive sheets, in particular to the price and content of the transport and accommodation services, to the minimum number of people required for the trip, to the identity of the air carrier, to the itineraries of the tours and to the opening and closing dates of the hotels.
Art. 2 • OPTION - RESERVATION
Trip reservations can be made by calling our call centre on +33 04 91 00 96 48, on our website www.vacancesbleues.fr or directly with the establishment for a stay in France. The Holidaymaker must confirm their booking before the end date of the option by sending the payment of the deposit or by providing a credit card number under the conditions provided for in Article 6. Upon receipt of the deposit, VB will send a booking confirmation by email.
This booking confirmation forms the contract of sale between VB and the Holidaymaker. To this end, the Holidaymaker accepts the use of email for the purposes of entering into the contract or for the transmission of information relating to the performance thereof, in accordance with Article 1369-2 of the French Civil Code.
Art. 3 • NO RIGHT OF WITHDRAWAL
In accordance with Article L. 121-20-4 of the French Consumer Code, Holidaymakers are reminded that they do not have the right of withdrawal as provided for in Article L. 121-20 et seq. of the French Consumer Code. Therefore, all sales of Trips are subject to the cancellation and modification conditions set out in Article 7.
Art. 4 • FEES
Each reservation for a Trip lasting four (4) nights or more will be subject to the payment of a processing fee of thirty (30) euros by VB. The booking fee is final and cannot be refunded – unless the Trip is cancelled at VB’s initiative.
Art. 5 • PRICES
Prices “from” are valid on certain dates for certain departure cities and subject to availability. Final rates are given at the time of booking. Trip and holiday prices are all-inclusive and cannot be broken down by type of service. Unless expressly stated otherwise, prices do not include any administration fees (cf. Art. 4) or comprehensive insurance (cf. Art. 20), any personal expenses (laundry, room service, telephone, passport issuing fees, etc.), tourist taxes, gratuities, the cost of obtaining visas and, more generally, any service not expressly specified in the prior information documents. In the case of international Trips, the all-inclusive price means that the price includes all variable taxes related to air travel (airport, security, fuel surcharge and solidarity taxes) or sea travel. Fares are subject to amendment under the conditions provided for in Article 8. Special offers: Holidaymakers benefiting from a discount as part of a promotional operation or a partnership price agreement must use the discount at the time of booking the holiday. Once the confirmation or invoice has been issued, the holidaymaker may no longer benefit from any discounts. Unless stated otherwise, the prices, discounts and special offers mentioned in the brochures or on the website www.vacancesbleues.fr are non-cumulative. Please note that special offers are not retroactive and therefore do not apply to customers who have already made a reservation prior to the date of publication of the offer. As a result, the difference between the price paid and the promotional price will not be retroactively refunded to the Holidaymaker who paid a higher price.
In the event of a manifest error in the advertised or published price, such as an unreasonably low price compared to the average price of the same product during the same period, the holidaymaker is informed that the contract shall be considered null and void and that they will be refunded the deposit or the total price paid without compensation, regardless of the period during which VB becomes aware of the error, unless the holidaymaker accepts the new adjusted price communicated by VB.
Art. 6 • PAYMENT
• Payment schedule
Bookings for travel, stays or rental accommodation shall only be confirmed upon receipt of an advance payment equivalent to 30% of the total amount of the stay, 100% of the administrative and insurance costs and, if applicable, 100% of the transport tickets (air or rail) purchased from VB to reach the place of stay in France.
Unless stated otherwise on the booking confirmation, the balance must be paid:
- At least 65 days before departure for river and sea cruises;
– At least 45 days before departure for trips abroad and stays in France.
For bookings made after the balance payment deadline, full payment of the stay is required at the time of booking. Bookings for accommodation in France (room only or with additional breakfast and/or meals) of less than or equal to 4 nights are subject, depending on the establishment and the type of rate chosen, to specific payment and cancellation conditions which will be indicated on the option and the booking confirmation. These bookings imply the Holidaymaker’s provision of credit card payment information (name, number and validity date) in order to guarantee payment of the stay.
When booking with a non-cancellable, non-refundable rate for travel in France and abroad, the holiday must be paid in full made upon confirmation of the booking.
• Means of payment
The following means of payment are accepted for the payment of the stay:
– Bank card (Visa Eurocard/Mastercard and American Express);
Bank cheque: made out to Vacances Bleues with the following details indicated on the back: name, date of stay, name of the establishment, contract number (even if a letter is enclosed with these details);
– Cash only in agency and postal order within the limit of the legal amount authorised, i.e. 1,000 euros;
Paper holiday vouchers and "Connect" holiday vouchers (NB: electronic vouchers are not accepted): Vouchers must be valid at the time of use.
Paper holiday vouchers must be made out to VB. Holiday vouchers for the balance of the holiday must be received by us no later than 65 days prior to the start of the Trip. The vouchers must be sent to Vacances Bleues by a secure means of delivery (e.g. registered post or Chronopost, depending on the value of the vouchers). Declared value shipments are not accepted). VB cannot be held responsible in case of non-receipt due to loss or theft of the vouchers. In accordance with regulations, a refund will not be issued if the amount of the paper holiday vouchers redeemed is greater than the balance to be paid. In the event of cancellation of the stay, the amount paid in holiday vouchers will not be refunded. A credit note may be issued for a future holiday.
- VB gift vouchers and sponsorship vouchers: only one discount voucher per booking will be accepted. Gift vouchers and sponsorship vouchers do not have monetary value and may not be exchanged or reimbursed in whole or in part, particularly when their validity date expires or in the event of loss or theft, nor can cash change be given when a gift voucher is redeemed and not fully used.
- Cadhoc cheques, CADO cheques or CADO card
Payments made by mail with declared value are not accepted.
- Payment in 3 or 4 instalments with charges (specified at the time of booking and within the limit of the interest rate including all taxes published in the Journal Officiel) is only available when you book your trip through our call centre (a payment link valid for 48 hours will be sent to you) for orders between 400 and 5,000 euros (including all taxes) under the conditions specified below, via the ALMA payment service (a simplified joint stock company with its registered office at 176, Avenue Charles De Gaulle, 92200 Neuilly-Sur Seine and registered with the Nanterre Trade and Companies Register under number 839100575, a company approved as a Payment Institution and Finance Company registered under number 90786).
An Alma application form must be submitted and accompanied by copies of the Holidaymaker's identity document and proof of financial resources. If the Holidaymaker complies with the credit requirements, Alma will send a credit agreement to be signed and returned. Before signing the credit agreement, the Holidaymaker must read and accept Alma's General Terms and Conditions of Use (hereinafter the "GTCU") and Privacy Policy. VB agrees to the granting of credit concluded between Alma and the Holidaymaker in accordance with Article L312-46 of the French Consumer Code. If Alma agrees to grant credit to the Holidaymaker, the amount shall be paid by credit in accordance with Article L312-45 of the French Consumer Code. Any refusal by Alma to grant credit for an order may result in the cancellation of the booking, unless the Holidaymaker agrees to pay in full by another method of payment. Payment security is ensured by Alma and its service providers. All payments are protected by 3D Secure. Alma manages remote payments and issues an electronic certificate as proof of the amount and date of the transaction in accordance with the provisions of Articles 1316 et seq. of the French Civil Code. Any termination of the General Terms and Conditions of Sale (hereinafter the "GCS") between VB and the Holidaymaker will result in the termination of the credit agreement between Alma and the Holidaymaker. In the event of withdrawal, the costs and interest incurred by the Holidaymaker will be reimbursed in accordance with regulations.
• Failure to pay within the time limit set out in the above paragraphs
In the event of non-payment of the sums requested within the time limit set out in the above paragraphs, VB will not be obliged to hold the reservation and may claim compensation under the same conditions as those provided for in Article 7. Any person who has not paid for a trip will not be able to re-register without first clearing his/her account.
Art. 7 • MODIFICATION OR CANCELLATION OF THE TRIP BY THE HOLIDAYMAKER
Any modification or cancellation of the Trip must be brought to the attention of VB by any written means allowing for acknowledgement of receipt. The day the cancellation is received by VACANCES BLEUES and the first day of the trip or holiday are included in the cancellation notification period. Any request for a modification or cancellation received on a Saturday, Sunday, public holiday or after 5 p.m. will be deemed to have been received on the next working day. A modification to the Trip or Holiday is defined as any change made after confirmation of the booking, relating in particular to the number of people, the services booked, the dates and/or duration or the destination. Any request for a modification to a booking shall be considered as a cancellation. For all bookings paid for in full or in part using a COVID-19 credit note, if the traveller wishes to cancel this new booking, the cancellation fee schedule given below will apply. Any reimbursement will take the form of a new credit note that can be used under the same conditions and until the end of the same validity period as the initial credit note.
• Cancellation fees for a trip in France (excluding tours in Corsica and cruises)
If the Holidaymaker cancels before departure, the following charges calculated on the total amount of the trip shall be due (excluding the booking fee and insurance costs, which will be retained by VB).
– From the day of booking to 46 days before the start of the trip: €30 cancellation fee per file;
- From 45 to 31 days before departure: 10%;
- From 30 to 21 days before departure: 30%;
- From 20 to 8 days before the start of the trip: 50%;
- From 7 days before the start of the trip or in the event of no-show on the day of arrival: 100%.
For non-cancellable, non-refundable holiday bookings
A 100% cancellation fee will be charged upon confirmation of the holiday.
For holidays in France at flexible hotel rates
(accommodation only without meals, or with breakfast and/or meals as extras) of 4 nights or less, a cancellation charge equivalent to the cost of the first night will be applied from 48 hours before arrival (12 pm) and a 100% charge in the case of a No Show.
VB reserves the right to immediately offer for sale and without prior notice the rooms vacated as a result of no-show or cancellation, notwithstanding the penalties applied, which shall be automatically retained by VB. In case of late arrival, the client must inform the reception desk at the accommodation as soon as possible.
For trips including additional services (Spa, excursions, etc.) the total amount of these services will be retained.
Any request for cancellation of a transport ticket (air or bus) purchased from VB to reach your place of stay in France will be invoiced at 100% of the price including VAT as soon as the reservation is made.
• Cancellation fees for foreign travel, tours in Corsica and cruises
In the event of cancellation by the holidaymaker before departure, the following scale of charges will apply per person calculated on the total cost of the holiday (excluding any handling fees and insurance costs, which will be retained by VB).
General:
- From the date of the booking to 125 days before departure, 30%:
- From 124 to 45 days before departure, 60%;
- From 44 to 33 days before departure, 85%;
- From 32 days before and up to the day of departure: 100%;
- No show on the day of departure, 100%.
Special Features:
Puglia, Madeira, Malta, Montenegro:
- From the date of booking up to 35 days before departure: 50%;
- From 34 days before up to the day of departure: 100%;
- No show on the day of departure, 100%. River cruises (except Netherlands and Rhine):
- From the date of booking up to 95 days before departure: 30%;
- From 94 to 55 days before departure: 60%;
- From 54 to 34 days before departure: 70%;
- From 34 days before up to the day of departure: 100%; Netherlands and Rhine cruises:
- From the date of booking up to 100 days before departure: 30%;
- From 94 to 70 days before departure: 60%;
- From 69 to 40 days before departure: 70%;
- From 34 days before up to the day of departure: 100%;
- No show on the day of departure, 100%.
• Visa and travel authorisation fees
For all trips requiring a visa or other travel authorisation: once the visa application has been submitted the fees are non-refundable.
• Excursions or tickets for exhibitions, museums, activities or shows with a prepayment requirement to guarantee the booking
In case of cancellation 100% of the fees will be retained once the ticket is issued.
Art. 8 • MODIFICATION OR CANCELLATION OF THE TRIP BY VB (FRANCE AND ABROAD)
• Possible modifications of the programmes
VB may be required to make changes to the programme initially planned, on its own initiative or for reasons beyond its control. Excursions or stages may be modified and itineraries may be reversed, particularly according to local requirements or when destinations are impossible to access.
The cruise programme may be modified according to navigation and safety requirements. VB cannot accept liability for any change in the cruise itinerary made by the cruise line or the ship’s captain, including the cancellation of a stopover and/or a connection scheduled in the programme, if the said changes and/or cancellation are due to safety reasons or Force Majeure.
• Price modification
Within the limits provided for in articles L.211-12 and R.211-8 of the Tourism Code, VB reserves the right to revise its prices upwards or downwards in order to take into account:
- The cost of transport, in particular the cost of fuel.
- Changes in fees and taxes relating to the services sold, such as air/port taxes.
– Variations in exchange rates.
The prices of the trips shown in this brochure and on our website have been established according to the currencies used for the payment of the service providers, valid for any stay from 01/12/2024.
- Nepal, Sri Lanka, Guatemala, Mongolia, Laos, Cambodia: 1 USD = €0.93.
- Norway: 1 NOK = €0.0847.
- Scotland: 1 GBP = €1.1859.
Any such revisions will apply to all persons registered or to be registered and will be indicated in the invoices issued no later than 19 days before departure. In the event of an increase of more than 8%, holidaymakers who have already booked may cancel their trip free of charge (apart from booking fees and pre-payments made to guarantee bookings), provided that this cancellation is made no later than 7 days after receipt of the notice of increase. From 20 days before departure, no price changes can be made.
• Cancellation due to insufficient number of participants
The minimum number of participants for the trip to be confirmed is indicated in the “Guaranteed departure” pictogram.
Art. 9 • TRIP DURATION
The duration of the trip is calculated from the day of convocation at the departure airport or boarding until the day of return. Stays are calculated on a number of nights in a hotel or on a cruise ship and not a number of days. The first and last days may be shortened due to late arrivals or early departures, depending on the flight schedules of the airlines. Holidaymakers are advised not to make any major commitments the day before their departure or the day after their return. Likewise, if the Holidaymaker books pre- and post-trip transportation between their home and the airport of departure and/or the port, VB strongly advises the Holidaymaker to allow sufficient connecting time between the time of arrival at the airport or port and the time of departure of their main flight, on both the outward and return journeys, and to book transport tickets or hotel accommodation, before or after the trip, which may be modified or refunded.
The Holidaymaker shall not be entitled to a refund for any Trip that they terminate or curtail, as well as for any excursion or package booked they do not use, for any reason whatsoever.
Art 10 • HEALTH AND ADMINISTRATIVE FORMALITIES
The recommendations concerning formalities given at the time of booking are subject to change. Holidaymakers are strongly advised to consult the website www.diplomatie. gouv.fr/en under the headings Traveller’s Advice and Entry/Exit in order to check the latest administrative and health formalities. VB declines all responsibility if a Traveller does not have the valid identity documents and/or visas required for the trip and/or the required document attesting to his/her health status (e.g. vaccination certificate) which may result in the Traveller being refused boarding to the ship/aircraft or admission to the foreign country.
The Traveller will not be entitled to any reimbursement or compensation from VB and will be held responsible for any additional costs incurred. For French nationals, the administrative formalities are specified in the booking confirmation. Foreign nationals should contact their embassy for information. The completion of formalities as well as the cost of issuing passports and visas are the responsibility of the participant and may not be reimbursed under any circumstances.
• General administrative formalities
Information to be provided at the time of registration: the full names, dates of birth and identity document numbers of holidaymakers must be provided at the time of booking.
The spelling of the holidaymaker’s first and last names given at the time of registration must exactly match the spelling on the identity documents that he/she will use for the stay and/or border crossings.
• Identity document: The Holidaymaker must present a valid identity document (usually valid for six (6) months after the date of return), regardless of the destination, and comply with the security, customs and health regulations required for the trip.
Extended French national identity cards, i.e. those with a validity extended to 15 years instead of 10, without any visible indication, will not be accepted outside France and in some European Union countries. VB strongly recommends that you travel with a passport whose validity corresponds to that required by the destination country.
• You can consult the embassy or consulate of the country of destination and the website https://www.diplomatie.gouv.fr/fr/services-aux-citoyens/official-documents-abroad/article/extending the validity-duration-of-the-national-identity-card.
• Visa: Depending on the destination and the type of passport held, a visa may be required. VB informs you that the average processing time to obtain a visa is 30 days from the receipt of all the required documents by the embassy or consulate concerned. This may increase to 90 days or more depending on the destination. To help you with the procedure and to find out how long it is likely to take, you can consult the embassy or consulate of your destination country and the website www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs/.
• Administrative formalities specific to minors (French nationals)
An exit permit is required if the minor is travelling with only one parent, with an adult who does not have parental care, or with a parent who does not share the same name. Specific formalities may be required for a minor to leave the country (or to enter a foreign country). Depending on your destination, we advise you to consult the website www.diplomatie. gouv.fr/fr/conseils-aux-voyageurs/.
For European Union countries: French minors of any age (even infants) must have a national identity card valid beyond the date of return or an individual passport valid beyond the date of return.
For countries outside the European Union: A valid individual passport (often 6 months after the date of return) is compulsory and possibly a visa.
• Health formalities
To find out about health risks in the country(ies) you intend to visit to, stop over in, or transit through, and to find out about the recommendations issued by the authorities and how to comply with them, we advise you to consult the website www.diplomatie.gouv.fr/fr/conseils-auxvoyageurs/.
For European Union countries, it is advisable to bring your European Health Insurance Card (free of charge) and your vaccination booklet for other countries.
• Additional formalities due to the health crisis linked to the Covid-19 pandemic
The conditions of entry into countries change regularly. Wherever possible, Holidaymakers will be informed of any changes in the entry requirements of the destination country. However, up to the date of departure, Travellers are strongly advised to consult the website https://www.diplomatie.gouv.fr–rubriqueConseils-aux- voyageurs.
Holidaymakers are responsible for complying with the formalities imposed by the French authorities and the country of destination due to the Covid-19 pandemic, or any comparable epidemic/pandemic. Holidaymakers agree to undergo temperature checks, screening tests, medical checks or any other measures decided by the country of destination before departure or upon arrival in the country. Failure by a Traveller to provide the required information and/or documents or to undergo a health examination required by the authorities shall constitute grounds for cancelling this contract at the Traveller’s expense without entitling the Traveller to a refund of any sums paid.
Furthermore, Holidaymakers agree to comply with the procedures established by governmental and local authorities to contain the Covid-19 pandemic, or any comparable pandemic/epidemic, including social distancing, the use of face masks and hygiene protocols or any other measures. (Non-exhaustive list).
Art. 11 - PRE- AND POST TRANSPORTATION
• Organised by the Customer
VB cannot be held liable and no refund shall be made for any cancellation preventing a Client from taking a main flight, pre/post-transportation or from going to one of our establishments or to the place of departure of our Trips on the outward or return journey. We advise the customer to:
- allow sufficient time between the arrival of the pre-trip transportation and the departure of the main trip, both on the outward and the return journey;
– do not plan any professional obligations on the day before departure or the day after arrival;
– book travel tickets or hotel nights before or after the trip that can be modified or refunded.
• Organised by VB
VB can organise pre/post-trip transportation from certain towns and cities in France. The Customer is invited to contact a holiday advisor to see if a pre/post-trip can be arranged.
Airfares for pre/post transportation from towns outside Paris are subject to availability and to the airline designated for the main flight also operating from the customer's departure city. We endeavour to confirm the best possible connection for the customer, however, depending on the date of registration or departure and aircraft capacity, we may have to confirm a flight the day before or after the international flight. In this case, any additional accommodation and/or meal costs incurred will be charged to the customer. Pre- and post-trip schedules are generally communicated 45 days prior to departure. Once issued, pre-post trip tickets cannot be changed or refunded.
Art. 12 • AIR TRANSPORT
• Identity of the air carrier
Pursuant to Articles Rs. 211-15 to Rs. 211-19 of the French Tourism Code, at the time of booking, VB will indicate the identity of the airline or airlines, as known at that time, which are likely to operate the flight or flights. In the event of a change of carrier, Holidaymaker will inform the Holidaymaker by any means at the time of booking and until boarding.
• Schedules/Place of stopovers and connections
When known before or at the time of booking, the estimated departure and return times are communicated to the client, it being specified that they are subject to change. These times are subject to change and are often finalised well before departure due to the large number of departure airports and the limitations of each airport. In addition, significant delays or even a change of airport may occur due to a technical incident, adverse weather conditions or other factors.
Likewise, where known before or at the time of booking, the duration and location of stopovers and connections are communicated to the client; they are also subject to change. In any event, and in accordance with Article L211-10 of the French Tourism Code, the customer will be given the necessary documents and information on the scheduled time of departure and, if applicable, the latest check-in time, as well as the scheduled times of stopovers, connections and arrival, in good time before the start of the trip. No refunds will be given for unused seats on either the outward or return journey.
• Special/charter flights
Please note that the departure and return times of special/charter flights are not known at the time the trip is planned and may only be known between 8 days and 24 hours before departure.
• Refund of air taxes
If, for any reason, the Holidaymaker is unable to board the aircraft, they may request no later than fifteen (15) days after the planned date of travel, and in writing, the reimbursement of aviation taxes and other charges payable upon actual boarding of the passenger, in accordance with the applicable regulations, for the amount invoiced, after deduction of the 20% handling fee retained by VB. The fuel surcharge is not refundable.
• CO2 emissions
To find out the amount of carbon dioxide emitted during their journey, the Customer is invited to visit the website of the French Civil Aviation Authority: https://eco-calculateur.dta.aviation-civile.gouv.fr/.
Art. 13 • GENERAL INFORMATION FOR HOLIDAYS AND TRIPS
• Hotel classification
The star classification shown on the website and in the catalogue corresponds to that awarded by Atout France for establishments located in France. The star classification of hotels abroad is based on local standards. These differ from French standards.
• Single rooms and cabins
Rooms in the same category may vary in terms of their surface area, particularly in older buildings or those classified as historic monuments, without this leading to an increase or decrease in rates. Although sometimes less well located and smaller in size, single rooms and cabins are available for booking at an additional cost. Holidaymakers who have registered alone and have not chosen a single room will be charged the single room supplement at the time of registration. If one of the occupants due to stay in a double room cancels their booking, the remaining person shall pay a surcharge for staying in a double room for single use.
• Sea view
When a hotel specifies that the room is sea or garden side or other, the view is never guaranteed. The sea view or the garden view or other view can be frontal or partial lateral.
• Hotel stay
Half-board and all-inclusive packages start with dinner on the first day and end with breakfast on the last day. Half board includes: dinner, bed and breakfast. Full and half board packages start with dinner on the first night and end with breakfast after the last night. Drinks, including mineral water, are not included unless otherwise stated in the package description. This option is compulsory for all persons (adults and children) in the same booking who have chosen the half-board or full-board package. The “Drinks Package” or “All Inclusive” options allow unlimited consumption of certain drinks during certain time slots for people over 18. The corresponding bracelet must be worn. Drinks are served during the bar opening hours. Excessive alcohol consumption is harmful to your health; please drink responsibly. Vacances Bleues cannot guarantee that the meals offered in its restaurants will meet special dietary requirements, including for medical or religious reasons.
•Theft
Holidaymakers are strongly advised not to take any valuables with them to limit the risks of loss or theft. All personal belongings and valuables (money, jewellery, credit cards, electronic devices, etc.) remain the responsibility of the Holidaymaker. These valuables and personal belongings must be placed in the safes located in the rooms when necessary.
ART. 14 • ACCOMMODATION CONDITIONS (HOLIDAYS IN FRANCE)
• Special requests
If, at the time of booking, the Holidaymaker wishes to make a special request (choice of campsite pitch, orientation, floor, etc.), VB undertakes to do its utmost to satisfy the request within the limits of availability, it being understood that VB is under no obligation to guarantee that any such request will be satisfied.
Failure to comply with a special request may under no circumstances be used as grounds for cancellation, or as a pretext for any request for reimbursement or compensation.
• Accommodation occupancy
For safety reasons, the number of people arriving for a stay may under no circumstances exceed the number of places in the allocated accommodation and the number of people indicated on the booking agreement. Full-board and half-board accommodation is allocated according to family composition.
• Arrival/departure times
Room check-in and check-out times for the Customer are those specified in the Contract. An additional night's stay at the hotel's rack rate may be charged if the Customer fails to respect the check-in/check-out times. VB will inform the Customer of any changes in the the check-in and check-out times in good time before the start of the journey or holiday. The Customer is advised to take precautions and inform the reception staff in the event of a late arrival if the accommodation does not have a night reception.
• Stay in a rental formula
Linen/cleaning:
Bedding and towels are included in the rental fee.
The Holidaymaker is responsible for cleaning during and at the end of the stay. A cleaning service at the end of your stay (excluding crockery and kitchen area) is available at an extra charge. The rates for each establishment can be found on the website www.vacancesbleues.fr. It can be booked at the time of your reservation or on-site.
Comfort package:
The Comfort package including bed linen and towels, beds made up on arrival, change of towels on request and end-of-stay cleaning (excluding crockery and kitchen equipment) is available with a supplement, to be booked at the time of registration or on site (for the price applicable to each establishment, please see the www.vacancesbleues.fr website). This package is included for stays of less than three nights.
• Children
Minors must be accompanied throughout their stay by at least one adult with parental authority or parental authorisation.
Children’s discount:
For destinations with a per person rate, discounts may be granted to children according to their age (age limits apply at the start date of the holiday and not at the time of booking) up to a maximum of:
- 100% of the adult rate (including VAT) for children under 2 years of age;
- 50% of the adult rate (including VAT) for children aged 2 to 5;
- 25% of the adult rate (including VAT), for children aged 6 to 11;
- 10% of the adult rate including VAT for children aged 12 to 15 inclusive.
These discounts are applicable to children provided that they share the same room with two paying adults. The above discounts do not apply when booking apartment-type rental accommodation.
• Pets
Small pets (weighing less than 8 kg) except for category 1 and 2 dogs defined as dangerous are accepted in all our VB establishments. Only one pet is allowed per accommodation unit and only in certain types of rooms/accommodation per establishment. Pets must be kept on a leash in all public areas of our establishments. For reasons of hygiene, pets are not permitted in restaurant and breakfast areas during serving hours and in the vicinity of swimming pools. A supplement will be charged per night according to the tariff conditions of the establishment (for the tariff applicable to each establishment, please refer to the website www.vacancesbleues.fr).
• Security deposit
Vacances Bleues reserves the right to request a security deposit of up to 250€ via the Holidaymaker's credit card in Payment for Rental of Goods and Services (PLBS). This guarantee deposit will be returned at the end of the stay, subject to a satisfactory inventory of the accommodation, less any additional costs (unpaid extras, damage, cleaning costs, etc.).
• Internal regulations
Internal regulations are displayed in each establishment. In the event of failure to comply with the rules and regulations, damage, violence, disrespect for others, failure to pay for the stay, failure to comply with the accommodation capacity, VB reserves the right to terminate the stay in advance, without a refund or compensation.
Smoking is strictly forbidden in all non-smoking accommodation.
• Damage
The Holidaymaker must inform the establishment of any damage caused by him/her. He/she is responsible for any damage caused by him/her and undertakes to pay the cost of repairing any damage to the accommodation (rooms, common areas such as the swimming pool, whirlpool, garden and sanitary facilities).
• Sports and other facilities
Access to facilities such as the steam bath, fitness room, etc. is subject to the conditions of use of these facilities. Minors using the swimming pool must be accompanied by an adult according to the specific conditions and timetables of each establishment. The opening hours of the restaurants, spa and other facilities are subject to change without prior notice.
Art. 15 • ISSUING GIFT VOUCHERS - TRAVEL LIST VB offers the sale of gift vouchers or the opening of a travel list giving rise to the issue of a gift voucher to allow the person of your choice to choose a holiday from the Vacances Bleues range.
The gift voucher is valid for 18 months from the date of issue, and can be used to purchase a Trip from the Vacances Bleues reservation centre. The gift voucher’s validity date is the date on which the Trip is completed. A gift voucher may not be used to buy another gift voucher.
The gift voucher is nominative and cannot be assigned to third parties. The voucher must be returned at the time of booking. Any damaged voucher may be refused. If all or part of the trip is paid for with gift vouchers, refunds in connection with any cancellation (subject to the application of the cancellation charges set out in Article 7) will be made in the same form up to the amount originally paid for with gift vouchers.
Art. 16 • HOLIDAYMAKER'S DUTY TO PROVIDE INFORMATION
The Holidaymaker must inform VB, in writing and prior to booking the trip or stay, of any details or special needs that may affect the performance of the trip or stay (person with reduced mobility with or without wheelchair, presence of an animal, transport of musical instrument, golf equipment, diving equipment, etc.) and of any other special request of the Holidaymaker.
Art. 17 • ACCESSIBILITY
On the website, the destinations adapted to persons with reduced mobility are indicated by a pictogram. Establishments with rooms equipped with access facilities in accordance with the applicable standards are generally indicated as suitable for persons with reduced mobility. However, VB or any other service provider cannot provide and/or charge for additional services such as special medical assistance or equipment. Establishments cannot guarantee that persons with reduced mobility will enjoy access to all the activities and facilities of the proposed destinations by their own means. Disabled persons and persons with reduced mobility must provide VB with essential information about their disability prior to booking in order to assess the suitability of the trip and to ensure their comfort and safety. For security reasons, VB reserves the right to deny a customer's registration for a destination it deems inaccessible, without such denial constituting a refusal to sell.
Art. 18 • LIABILITY OF VB
In accordance with the provisions of Article 211-6 of the French Tourism Code, VB is liable for the correct performance of the services contracted for and is obliged to assist the customer should the latter encounter any difficulties, pursuant to the provisions of Article L211-17-1 of the French Tourism Code.
Under no circumstances can VB be held liable for:
- Loss or theft of airline tickets by the traveller(s)
- The traveller's failure to present to the authorities and/or carriers, in accordance with the information provided by VB, the administrative and/or health documents required for the trip and/or entry into the country(ies) of the trip and/or crossing of borders. Damage caused by an unforeseeable and unavoidable event or exceptional and unavoidable circumstances to the traveller or to a third party not involved in the provision of the travel services included in the contract. VB can never be held liable for indirect damage.
– Late arrival at check-in and/or boarding of any transport route, including air transport. VB cannot be held liable for any refund of transport tickets in this case.
- The performance of services purchased locally by the traveller and not included in the travel programme, or pre- and post-trip arrangements made by the traveller.
- Cancellation due to exceptional and unavoidable circumstances and/or for reasons related to the safety of the travellers and/or by order of an administrative authority: in this case, VB reserves the right to modify the dates, schedules or itineraries planned, if in its opinion the safety of the travellers is at risk, without recourse to the travellers.
Art. 19 • TRANSFER OF THE TRIP OR HOLIDAY
The Holidaymaker may assign his/her contract (except for insurance contracts) to a third party, provided that the contract has not yet taken effect and that he/she notifies VB by registered letter with acknowledgement of receipt at the latest 7 (seven) days before the start of the trip, in the case of a cruise. This period shall be extended to 15 (fifteen) days, indicating the names and addresses of the transferee(s) and of the participant(s) in the trip, and providing proof that the latter meet the same conditions as VB for the trip or stay, subject to the time required to obtain a visa and the agreement of the airline company for your replacement by this new traveller. The Holidaymaker (assigning and/or receiving person) will be charged a minimum of €50 per person for handling fees and any other costs.
Art. 20 • COMPREHENSIVE INSURANCE
Comprehensive insurance (for an amount equal to 5% of the price of the holiday) will be offered to the Holidaymaker prior to booking. The following guarantees are included in the comprehensive insurance package: Cancellation, Baggage Damage, Delayed Arrival, Assistance to Travellers, Assistance to Vehicles, Interruption of Stay and Civil Liability for Holidaymakers and a guarantee linked to epidemics and pandemics. In accordance with the provisions of Article 7, the Cancellation Guarantee allows, within the limits and under the conditions established by the Comprehensive Insurance, the reimbursement of the sums withheld by VB, except for the amount of the booking fees and the subscription to the Comprehensive Insurance Guarantees. The Holidaymaker has a cooling-off period of 30 days from the date of subscription, in the case of comprehensive insurance and provided that no claim has been made. After this period, the subscription is final and cannot be refunded. Holidaymakers are strongly advised to take out comprehensive insurance if they do not already have coverage. Late purchase of insurance is only possible if both the following conditions are met: (i) the period between registration for the trip and purchase of the insurance is less than or equal to 14 days and, (ii) the trip is scheduled to depart in more than 30 days. Details of the conditions and warranties are available on the website www.vacancesbleues.fr. VB reminds the Holidaymaker of the obligation to declare any claim to the insurer as soon as it occurs and at the latest within two (2) working days for Baggage cover and within five (5) working days in all other cases.
Art. 21 • PROFESSIONAL LIABILITY
VB is insured with MMA, by a professional liability insurance policy in accordance with the provisions of Articles 20 et seq. of Decree No. 94–490 of June 15th 1994 implementing Article 31 of Law No. 92–645 of July 13th 1992. Cover is provided up to a maximum of €5,000,000 per year of insurance.
Art. 22 • QUALITY OF THE HOLIDAY
Holidaymakers may share their personal experiences online by means of a satisfaction questionnaire on the VB holidaymaker opinion site. This questionnaire can be returned by email. The information collected in this questionnaire is subject to automated data processing, for which VB is responsible. The data is personal (first name + first letter of the last name) and will be used by VB in accordance with the regulations in force and in particular those relating to the protection of personal data.
Art. 23 • EVIDENCE
In accordance with the provisions of Article 1316-2 of the French Civil Code, it is expressly agreed that, in the absence of an obvious error on VB's part, the data stored in VB's and/or its partners' and/or service providers' IT systems, including the electronic messaging tools used, have evidential value with respect to orders placed and the performance of the parties' obligations. The data on computer or electronic media thus stored constitute evidence and if produced as evidence by VB in any litigation or other proceedings, they shall be admissible, valid and enforceable between the parties under the same conditions and the same probative force as any document that would be established received or kept in writing.
Art. 24 • FORCE MAJEURE
Force majeure includes any unforeseeable, insurmountable and external event that is beyond the parties' control, preventing either the Customer or the Hotel operator from fulfilling all or part of the obligations under the contract. Cases of force majeure or acts of God are those usually recognised by the case law of the French Courts. Neither of the parties may be held liable towards the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends the parties' duty to perform their mutual obligations and that each party shall bear the costs arising therefrom.
Art. 25 • COMPLAINTS
• During the trip
We encourage you to contact VB if you notice any non-conformity in the provision of services during your trip. In the event of a complaint, we will take into account your failure to report any non-conformity in the performance of the services during your trip, if this could have financial consequences.
• After the trip
The Holidaymaker may lodge a complaint with VB for non-performance or poor performance of the contract. The complaint must be sent within 15 days of the end of the trip or holiday by registered letter with acknowledgement of receipt to the above address. If no satisfactory reply is received from VB within 60 days, the Holidaymaker may refer the matter to the Tourism and Travel Ombudsman, whose contact details and procedures are available on the website: www.mtv. Travel for requests by email or by post at the following address: Médiation Tourisme Voyage - BP 80 303 - 75 823 Paris Cedex 17.
Art. 26 • PERSONAL DATA
The data that you submit to us is saved in a computer file by VB. It is obligatory to provide certain data to VB when making your booking and/or your travel project request; they are clearly indicated by an asterisk. Your requests may not be processed if you fail to provide the requested information. The other information requested is optional. We need to process your personal data for the purposes of drafting and proposing a contract for your planned trip or holiday. Personal data we collect is used to provide you with access to any information about your trip(s) or travel requests, to process your requests (itineraries, travel services), to offer you similar services or trips in which you may be interested, to compile statistics, to register you for newsletters at your request and, with your consent, to send you information about VB and its partners (new products and services, commercial brochures and bespoke offers). Please note that in order to process your order for travel services, your data will be passed on to VB’s subsidiaries and partners, suppliers of the services you have booked (hoteliers, transporters, etc.) or to technical service providers (IT, hosting, email distribution, online payment service provider, etc.), which may be located outside the European Union. Our subsidiaries and/or partners undertake to use your personal data exclusively to carry out certain functions that are essential for your trip, in strict compliance with your rights to the protection of personal data and in accordance with applicable legislation. VB will not transfer or sell your personal data to any third party. Your data is retained for the duration of the contractual relationship and for the period necessary to meet a legal or regulatory obligation. In any case, if you do not contact us for a period of three years, your personal data will be permanently deleted or made anonymous. In accordance with the French Data Protection Act n°78-17 of January 6th 1978, as amended, you have the right to access, oppose (in particular to the sending of marketing communications), rectify, limit and delete your personal data, as well as the right to portability. These rights can be exercised by writing to: Vacances Bleues: 32, rue Edmond Rostand - BP 217 - 13431 Marseille Cedex 06 or by sending an email to: donneespersonnelles@vacancesbleues.fr. You have the right to lodge a complaint with the CNIL if you consider that we are not complying with the regulations applicable to personal data. For more information about how we collect and process your personal information, please see our privacy and cookie policies at: www.vacancesbleues.fr. In accordance with Article L 223-2 of the French Consumer Code, you may register your number on the National Do-Not-Call List to block telemarketing calls.
Art. 27 • PHOTOS AND ILLUSTRATIONS
The photographic illustrations in the brochure only present partial and incomplete views of the sites and hotel facilities offered. In the event of printing errors or omissions in the brochure, we reserve the right to rectify these.
Photos: Wallis, Pexels, Fotolia, Adobe Stock, Shutterstock, iStock, Thinkstock, Getty Image, Masterfile, Sarmentelles 2023 - Fabrice Ferrer, Alamy, Vacances Bleues.
Retailer
VACANCES BLEUES
SAS with a capital of €914,694
Registered office: 32, rue Edmond Rostand — 13006 Marseille
RCS Marseille 421 866 344
Registration Atout France IM 013100138
Intra-community VAT number: FR 80 421 866 344
Organisers
VACANCES BLEUES ÉVASION
SAS with a capital of €1,219,592
Registered office: 32, rue Edmond Rostand — 13006 Marseille
RCS Marseille 378 713 309
Registration Atout France IM 013100145
Intra-community VAT number: FR 85 378 713 309
VACANCES BLEUES HÔTELS
SAS with a capital of €677,416.24
Registered office: 32, rue Edmond Rostand — 13006 Marseille
RCS Marseille 391 127 875
Registration Atout France IM 013100144
Intra-community VAT number: FR 51 391 127 875
VACANCES BLEUES RÉSIDENCES
SAS au capital de €1,913,3971
Registered office: 32, rue Edmond Rostand — 13006 Marseille
RCS Marseille 424 860 435
Registration Atout France IM 013100146
Intra-community VAT number: FR 56 424 860 435
FINANCIAL GUARANTEE INSTITUTION
UNAT — 8 Rue César Franck — 75015 Paris
INSURANCE
Hiscox — 12 quai des Queyries — CS 41177
33072 Bordeaux
General Sales Conditions for individuals Spring Summer Autumn 2025
Version in force from 20th February 2025
PREAMBLE
The purpose of these general terms and conditions of sale (hereinafter "GCS") is to set out the respective obligations of the company VACANCES BLEUES (hereinafter "VB") and of the Holidaymaker (hereinafter the "Holidaymaker"). Signing up for a trip and/or holiday offered by VB (hereinafter "Trip") implies that the Holidaymaker unreservedly agrees to the following general conditions. These terms and conditions of sale have been drawn up in accordance with Articles L. 211-1 et seq. and R. 211-1 of the French Tourism Code, which set out the conditions for carrying out activities with regard to the organisation and sale of travel or tourist packages. These GCS apply to all bookings made on or after 1 December 2024. Contracts entered into prior to this date will continue to be governed by the previous GCS, which can be found in previous editions of the brochure and on www.vacancesbleues.fr (the "Website"). The GCS may be amended at any time without prior notice. Changes shall be effective immediately upon posting but shall only apply to bookings made after the posting of the changes. The Holidaymaker acknowledges that they are of legal age and not under guardianship. The Holidaymaker acts both on their own behalf and on behalf of the persons associated with their booking; they guarantee that they are legally authorised to exercise this right, guarantee the accuracy of the information they provide and are personally accountable for the persons registered on the same booking.
SUMMARY OF TRAVELERS’ RIGHTS (ARTICLES L. 211-8 R 211-1-2 AND R. 211-4 OF THE TOURISM CODE)
VB recommends that, prior to any registration, you read the following information forms provided for in the Tourism Code:
Namely, when purchasing a tourist package:
The travel service combination offered is a package as defined in Directive (EU) 2015/2302 and in Article L.211-2 II of the French Tourism Code. Therefore, you will be entitled to all rights granted by the European Union applicable to packages, as transposed in the French Tourism Code. VB and its organising partners will be fully responsible for the proper execution of the package as a whole. Furthermore, VB has the mandatory legal protection to refund payments and, if transport is included in the package, to ensure your repatriation in the event of insolvency, as required by law.
Fundamental rights under Directive (EU) 2015/2302 transposed into the Tourism Code:
Both the organiser and the retailer are liable for the proper performance of all travel services included in the contract. Travellers are given an emergency telephone number or contact details to reach the organiser or retailer.
Travellers may assign their package to another person with reasonable notice and possibly subject to an additional charge.
The price of the package may only be increased if specific costs increase (e.g. fuel prices) and if this eventuality is explicitly provided for in the contract. However, the price may not be changed less than twenty days before the start of the package.
Should the price increase exceed 8% of the package price, the traveller may rescind the contract.
While the organiser reserves the right to increase the price, the traveller is entitled to a price reduction in the event of a reduction in the related costs.
Travellers may withdraw from the contract without paying any withdrawal fee and receive a full refund of the payments made if any of the essential elements of the package other than the price undergo a significant change. If the undertaking or organiser responsible for the package cancels the tour prior to its commencement, travellers are entitled to a refund and, if applicable, compensation.
Travellers may cancel the contract without paying a cancellation fee prior to the start of the package in the event of exceptional circumstances, e.g. serious security issues arising at the destination which may impact the package.
Furthermore, travellers may cancel the contract at any time before the start of the package by paying an appropriate and justifiable cancellation fee.
If significant elements of the package cannot be provided as planned after the start of the package, the traveller must be offered other suitable services at no extra cost. Travellers may withdraw from the contract free of charge when the services are not provided as stipulated in the contract and this significantly affects the performance of the tour package and the tour operator does not remedy the problem.
The traveller is also entitled to a discount and/or compensation for non-performance or inadequate travel services.
The organiser or retailer must provide assistance if the traveller experiences difficulties.
Should the organiser or retailer become insolvent, the sums paid will be refunded. If the organiser or retailer becomes insolvent after the start of the package and if transport is included in the package, the repatriation of the travellers is guaranteed. VACANCES BLEUES has taken out insolvency protection with UNAT. Travellers may contact this undertaking (8 rue César Franck - 75015 Paris) if they are refused services due to the insolvency of VACANCES BLEUES.
Note for the purchase of a travel service (hotel or dry hire services):
If you purchase a travel service you will enjoy rights granted under the Tourism Code. The organiser and the retail travel agent will be fully liable for the proper performance of the travel service.
In addition, as required by law, the tour operator and retail travel agent are fully protected in order to refund your payments in the event that they become insolvent.
Fundamental rights under the French Tourism Code:
Travellers will be provided with all essential information regarding the travel service before entering into the travel contract. Both the service provider and the retailer are liable for the proper performance of the travel service. Travellers will be provided with an emergency telephone number or contact details to reach the service provider or retailer.
Travellers may transfer their travel service to another person with reasonable notice and possibly subject to an additional charge. The price of the package may only be increased if specific costs increase and if this eventuality is explicitly provided for in the contract. However, the price may not be changed less than twenty days before the start of the package. If the price increase exceeds 8% (eight per cent) of the price of the travel service, the traveller may withdraw from the contract. While the service provider reserves the right to increase the price, the traveller is entitled to a price reduction in the event of a reduction in the related costs.
Travellers may withdraw from the contract without paying withdrawal costs and receive a full refund of payments made if any essential element of the contract, other than the price, is significantly changed. If the professional responsible for the service cancels it before the start of the service, the travellers may obtain a refund and compensation where applicable.
Travellers may cancel the contract without paying a cancellation fee before the start of the service in case of exceptional circumstances, for example if there are serious safety problems at the destination that could affect the trip.
In addition, travellers may withdraw from the contract at any time before the start of the journey, subject to payment of reasonable and justifiable withdrawal costs.
If, after the start of the trip, important elements of the trip cannot be provided as planned, the traveller must be offered other appropriate services at no extra cost. Travellers may withdraw from the contract without paying a withdrawal fee if the services are not performed in accordance with the contract and this significantly disrupts the performance of the trip and the service provider does not remedy the problem. Travellers are also entitled to a discount and/or compensation in the event of non-performance or poor performance of the travel service.
The service provider or retailer must provide assistance if the traveller is in difficulty. If the service provider or retailer becomes insolvent, the amounts paid will be refunded. VACANCES BLEUES has taken out insolvency protection with UNAT. Travellers may contact this undertaking (8 rue César Franck - 75015 Paris) if they are refused services due to the insolvency of VACANCES BLEUES.
GENERAL TERMS AND CONDITIONS OF SALE
Art. 1 - PRE-CONTRACTUAL INFORMATION
In accordance with Articles L. 211-8 and R. 211-4 of the French Tourism Code, the following constitute elements of the pre-booking information referred to in the said articles: (I) the description of each trip or holiday appearing in the VACANCES BLEUES catalogues in force at the time of the booking and/or on the Website, (II) other relevant information appearing on this Website, (III) the present General Terms and Conditions of Sale and, possibly, the Special Terms and Conditions of Sale, (IV) the standard information forms summarising the rights of the traveller as well as the pre-booking offer/contract of sale summarising the reservation.
In accordance with Article L211-9 of the Tourism Code, VB expressly reserves the right to modify, notably by means of erratum, the information on the Website and in the description sheets, in particular with regard to the price and content of the transport and accommodation Services, the minimum number of persons required for the trip, the identity of the carrier, the itineraries of the tours and the opening and closing dates of the hotels.
Art. 2 • OPTION – BOOKING
Travel bookings can be made by calling our call centre on +33 04 91 00 96 48, on our website www.vacancesbleues.fr or directly with the establishment for a stay in France. The Holidaymaker must confirm their booking before the end date of the option by sending the payment of the deposit or by providing a credit card number under the conditions provided for in Article 6. Upon receipt of the deposit, VB will send a booking confirmation by email.
This booking confirmation forms the contract of sale between VB and the Holidaymaker. To this end, the Holidaymaker agrees to the use of e-mail for the conclusion of the contract or for the transmission of information relating to the performance of the contract in accordance with Article 1369-2 of the Civil Code.
Art. 3 • NO RIGHT OF WITHDRAWAL
The Holidaymaker is reminded that, in accordance with Article L. 121-20-4 of the Consumer Code, he/she does not have the right of withdrawal as provided for in Article L. 121-20 et seq. of the same code. Therefore, all sales of Trips are subject to the cancellation and modification conditions set out in Article 7.
Art. 4 • FEES
Each reservation for a Trip lasting four (4) nights or more will be subject to the payment of a processing fee of thirty (30) euros by VB. The booking fee is final and cannot be refunded – unless the Trip is cancelled at VB’s initiative.
Art. 5 • PRICES
Prices “from” are valid on certain dates for certain departure cities and subject to availability. Final rates are given at the time of booking. Prices for Trips are all-inclusive and cannot be split up by type of service. Unless expressly stated otherwise, prices do not include any administration fees (cf. Art. 4) or comprehensive insurance (cf. Art. 20), any personal expenses (laundry, room service, telephone, passport issuing fees, etc.), beverages, luggage handling, tourist taxes, gratuities, the cost of obtaining visas and, more generally, any service not expressly specified in the prior information documents. In the case of international Trips, the all-inclusive price means that the price includes all variable taxes related to air travel (airport, security, fuel surcharge and solidarity taxes) or sea travel. Fares are subject to amendment under the conditions provided for in Article 8.
Special offers: The Holidaymaker benefiting from a discount under a promotional operation or a partnership price agreement must use it at the time of booking the holiday. Once the confirmation or the invoice has been issued, the Holidaymaker will not be able to benefit from any further discount. Unless otherwise stated, discounts and special offers indicated in the brochures or on the www.vacancesbleues.fr website are not cumulative. It is hereby stated that promotional deals do not apply retroactively and therefore do not concern clients having already made their reservation prior to the date of publication of the offer. As a result, the difference between the price paid and the promotional price will not be retroactively refunded to the Holidaymaker who paid a higher price.
In the event of a manifest error in the advertised or published price, such as an unreasonably low price compared to the average price of the same product during the same period, the holidaymaker is informed that the contract shall be considered null and void and that they will be refunded the deposit or the total price paid without compensation, regardless of the period during which VB becomes aware of the error, unless the holidaymaker accepts the new adjusted price communicated by VB.
Art. 6 • PAYMENT
• Payment Schedule
Bookings for travel, stays or rental accommodation shall only be made upon receipt of an advance payment equivalent to 30% of the total amount of the stay, 100% of the administrative and insurance costs and, if applicable, 100% of the transport tickets (air or rail) purchased from VB to reach the place of stay in France.
Unless stated otherwise on the booking confirmation, the balance must be paid:
- At least 65 days before departure for river and sea cruises;
- At least 45 days before departure for holidays abroad and holidays in France.
For bookings made after the balance payment deadline, full payment of the stay is required at the time of booking. Bookings for accommodation in France (room only or with additional breakfast and/or meals) of less than or equal to 4 nights are subject, depending on the establishment and the type of rate chosen, to specific payment and cancellation conditions which will be indicated on the option and the booking confirmation. These bookings imply the Holidaymaker’s provision of credit card payment information (name, number and validity date) in order to guarantee payment of the stay.
When booking with a non-cancellable, non-refundable rate for travel in France and abroad, a full prepayment of the stay must be made upon confirmation of the booking.
• Means of payment
The following means of payment are accepted for the payment of the stay:
- Bank card (Visa, Eurocard/Mastercard and American Express);
- Bank cheque: made out to Vacances Bleues with the following information on the back: name, date of stay, name of the establishment, contract number (even if a letter is enclosed);
- Cash only in a travel agency and postal orders within the legal limit, i.e. 1,000 euros.
- Paper holiday vouchers and Connect holiday vouchers (NB: electronic vouchers are not accepted): Vouchers must be valid at the time of use.
Paper holiday vouchers must be made out to VB. Holiday vouchers for the balance of the holiday must be received by us no later than 65 days prior to the start of the Trip. The vouchers must be sent to Vacances Bleues by a secure means of delivery (e.g. registered post or Chronopost, depending on the value of the vouchers). Declared value shipments are not accepted). VB cannot be held responsible in case of non-receipt due to loss or theft of the vouchers. In the event of cancellation of the stay, the amount paid in holiday vouchers will not be refunded. In the event of cancellation of the stay, the amount paid in holiday vouchers will not be refunded. A credit note may be issued for a future holiday.
- VB gift vouchers and sponsorship vouchers: only one discount voucher per booking will be accepted. Gift vouchers and sponsorship vouchers do not have monetary value and cannot be exchanged or reimbursed in whole or in part, particularly when their validity date expires or in the event of loss or theft, nor can cash change be given when a gift voucher is redeemed and not fully used.
- Cadhoc cheques, CADO cheques or CADO card.
Payments made by mail with declared value are not accepted.
- Payment in 3 or 4 instalments with charges (specified at the time of booking and within the limit of the interest rate including all taxes published in the Journal Officiel) is available only when you book your trip through our call centre (a payment link valid for 48 hours will be sent to you) for orders between 400 and 5,000 euros (including all taxes) under the conditions specified below, via the ALMA payment service (a simplified joint stock company with its registered office at 176, Avenue Charles De Gaulle, 92200 Neuilly-Sur Seine and registered with the Nanterre Trade and Companies Register under number 839100575, a company approved as a Payment Institution and Finance Company registered under number 90786).
An Alma application form must be submitted and accompanied by copies of the Holidaymaker's identity document and proof of financial resources. If the Holidaymaker complies with the credit requirements, Alma will send a credit agreement to be signed and returned. Prior to signing the credit agreement, the Holidaymaker must read and accept Alma's General Terms and Conditions of Use (hereinafter referred to as the GTCU) and Data Protection Policy. VB accepts in advance the granting of a credit agreement entered into between Alma and the Holidaymaker in accordance with Article L312-46 of the French Consumer Code. If Alma agrees to grant credit to the Holidaymaker, the amount shall be paid by credit in accordance with Article L312-45 of the French Consumer Code. Any refusal by Alma to grant credit for a booking may result in the cancellation of the said booking, unless the Holidaymaker agrees to pay in full by an alternative method of payment. Payment security is ensured by Alma and its service providers. All payments are protected by the 3D Secure system. Alma manages remote payments and issues an electronic certificate as proof of the amount and date of the transaction in accordance with the provisions of Articles 1316 et seq. of the French Civil Code. Any termination of the General Terms and Conditions of Sale (hereinafter "GCS") between VB and the Holidaymaker shall result in the termination of the credit agreement between Alma and the Holidaymaker. In the event of withdrawal, the costs and interest incurred by the Holidaymaker shall be reimbursed in accordance with regulations.
• Failure to meet the payment deadline
In the event of non-payment of the sums requested within the time limit set out in the above paragraphs, VB will not be obliged to hold the reservation and may claim compensation under the same conditions as those provided for in Article 7. Any person who has not paid for a trip will not be able to re-register without first clearing his/her account.
Art. 7 • MODIFICATION OR CANCELLATION OF THE TRIP BY THE HOLIDAYMAKER
Any modification or cancellation of the Trip must be brought to the attention of VB by any written means allowing for acknowledgement of receipt. The day the cancellation is received by VACANCES BLEUES and the first day of the trip or stay are included in the cancellation notification period. Any request for modification or cancellation received on a Saturday, Sunday, public holiday or after 5 p.m. shall be deemed to have been received on the next working day. A change to the Trip is defined as any change made after the confirmation of the booking, in particular with regard to the number of persons, the services booked, the dates and/or the duration or the destination. All requests for changes will be treated as cancellations. For any booking paid in full or in part by means of a COVID-19 credit note, if the traveller wishes to cancel this new booking, the cancellation fee schedule below will apply. Any refund will be in the form of a new credit note which can be used under the same conditions and until the end of the validity period as the original credit note.
• Cancellation fees for holidays in France (except Corsica and cruises)
If the Holidaymaker cancels before departure, VB will be liable for the following charges on the total amount of the trip (excluding the booking fee and insurance costs, which will be retained by VB).
- From the date of booking to 46 days before departure: €30 cancellation fee per booking;
- From 45 to 31 days before departure: 10%;
- From 30 to 21 days before departure: 30%;
- From 20 to 8 days before the start of the trip: 50%;
- From 7 days before the start of the trip or in case of no-show on the day of arrival: 100%.
For non-refundable bookings, 100% of the cancellation fee will be charged when the stay is confirmed.
For stays in France at a flexible hotel rate (room only or with additional breakfast and/or meals) of less than or equal to 4 nights, cancellation charges will be applied at the first night rate from 48 hours prior to arrival (12 pm) and 100% in the event of No Show.
VB reserves the right to immediately offer for sale and without prior notice the rooms vacated as a result of no-show or cancellation, notwithstanding the penalties applied, which will be automatically retained by VB. In case of late arrival, the client must inform the reception desk at the accommodation as soon as possible.
For trips including additional services (Spa, excursions, etc.) the total amount of these services will be retained.
Any request for cancellation of a transport ticket (air or bus) purchased from VB to reach your place of stay in France will be invoiced at 100% of the price including VAT as soon as the reservation is made.
• Cancellation fees for holidays abroad, tours in Corsica and cruises
In the event of cancellation by the holidaymaker before departure, the following scale of charges will apply per person to the total cost of the holiday (excluding any handling fees and insurance costs, which will be retained by VB).
General:
- From the date of the booking to 125 days before departure, 30%;
- From 124 to 45 days before departure, 60%;
- From 44 to 33 days before departure, 85%;
- From 32 days before and up to the day of departure: 100%;
- No show on the day of departure, 100%.
Special Features:
Puglia, Madeira, Malta, Montenegro:
- From the date of booking up to 35 days before departure: 50%;
- From 34 days before up to the day of departure: 100%;
- No show on the day of departure, 100%.
River cruises (except Netherlands, Rhine, Mekong and Southern Africa):
- From the date of booking up to 95 days before departure: 30%;
- From 94 to 55 days before departure: 60%;
- From 54 to 34 days before departure: 70%;
- Between 33 days before and up to the day of departure: 100%. Netherlands and Rhine cruises:
- From the date of booking up to 100 days before departure: 30%;
- From 94 to 70 days before departure: 60%;
- From 69 to 40 days before departure: 70%;
- Between 39 days before and up to the day of departure: 100%.
- No show on the day of departure, 100%. Mekong and Southern Africa river cruises:
- From the date of booking up to 169 days before departure: 30%;
- From 170 to 109 days before departure: 50%;
- From 110 to 80 days before departure: 60%;
- Between 81 days before and up to the day of departure: 100%
- No show on the day of departure, 100%.
• Visa fees and travel authorisation
For all trips requiring a visa or other travel authorisation: once the visa application has been submitted the fees are non-refundable.
• Excursions or tickets for exhibitions, museums, activities or shows with a prepayment requirement to guarantee the booking.
In case of cancellation 100% of the fees will be retained once the ticket is issued.
Art. 8 • MODIFICATION OR CANCELLATION OF THE TRIP BY VB (FRANCE AND ABROAD)
• Possible changes to the programmes
VB may be required to make changes to the programme initially planned, on its own initiative or for reasons beyond its control. Excursions or stages may be modified and itineraries may be reversed, particularly according to local requirements or when destinations are impossible to access.
The cruise programme may be modified according to navigation and safety requirements. VB cannot be held responsible for any change in the cruise itinerary, including the cancellation of a stopover and/or a connection scheduled in the programme, by the cruise line or the ship’s captain, as long as it is due to safety reasons or Force Majeure.
• Price Changes
Within the limits provided for in articles L.211-12 and R.211-8 of the Tourism Code, VB reserves the right to increase or lower its prices in order to take into account:
- The cost of transport, particularly in relation to the cost of fuel.
- Changes in fees and taxes relating to the services sold, such as air/port taxes.
- Exchange rate fluctuations.
The prices of the trips shown in this brochure and on our website have been established according to the currencies used for the payment of the service providers, valid for any stay from 01/12/2024.
- Cambodia, Sri Lanka, Southern Africa, United States, Mongolia, Nepal: 1 USD = €0.94.
Norway: 1 NOK = €0.0857.
Scotland: 1 GBP = €1.2060.
These possible revisions would apply to all persons registered or yet to be registered and may be passed on in the invoices issued at the latest 19 days before departure. In the case of an increase of more than 8%, holidaymakers who have already registered may, if they wish, cancel their trip free of charge (except for booking fees and pre-payments made to guarantee reservations), provided that this cancellation is made no later than 7 days after receipt of the notice of the increase. From 20 days before departure, no price changes can be made.
Cancellation due to insufficient numbers
The minimum number of participants for the trip to be confirmed is indicated in the “Guaranteed departure” pictogram. If the minimum number of participants required for a trip is not reached, VB reserves the right to cancel the trip without compensation no later than 21 days before the departure date for trips lasting more than 6 days; no later than 7 days before the departure date for trips lasting 2 to 6 days; and no later than 48 hours before the departure date for trips lasting 1 to 2 days. The Holidaymaker will then be reimbursed for any sums paid but will not be entitled to compensation.
Art. 9 • TRIP DURATION
The duration of the trip is calculated from the day of convocation at the departure airport or boarding until the day of return. Stays are calculated on a number of nights in a hotel or on a cruise ship and not a number of days. The first and last days may be shortened due to late arrivals or early departures, depending on the flight schedules of the airlines. Holidaymakers are advised not to make any major commitments the day before their departure or the day after their return. Likewise, if the Holidaymaker books pre- and post-trip transportation between their home and the airport of departure and/or the port, VB strongly advises the Holidaymaker to allow sufficient connecting time between the time of arrival at the airport or port and the time of departure of their main flight, on both the outward and return journeys, and to book transport tickets or hotel accommodation, before or after the trip, which may be modified or refunded.
No refund shall be made for any Trip interrupted or curtailed through the fault of the Holidaymaker, nor for any excursion or package booked which is not taken up for any reason.
Art 10 • HEALTH AND ADMINISTRATIVE FORMALITIES
The recommendations concerning formalities given at the time of booking are subject to change. Holidaymakers are strongly advised to consult the website www.diplomatie. gouv.fr/en under the headings Traveller’s Advice and Entry/Exit in order to check the latest administrative and health formalities. VB declines all responsibility if a Traveller does not have the valid identity documents and/or visas required for the trip and/or the required document attesting to his/her health status (e.g. vaccination certificate) which may result in the Traveller being refused boarding to the ship/aircraft or admission to the foreign country.
The Traveller will not be entitled to any reimbursement or compensation from VB and will be held responsible for any additional costs incurred. For French nationals, the administrative formalities are specified in the booking confirmation. Foreign nationals should contact their embassy for information. The completion of formalities as well as the cost of issuing passports and visas are the responsibility of the participant and cannot be reimbursed under any circumstances.
• General Administrative Formalities
Information to be provided at the time of registration: the full names, dates of birth and identity document numbers of holidaymakers must be provided at the time of booking. The spelling of the holidaymaker’s first and last names given at the time of registration must exactly match the spelling on the identity documents that he/she will use for the stay and/or border crossings.
• Identity document: The Holidaymaker must present a valid identity document (usually valid for six (6) months after the date of return), regardless of the destination, and comply with the police, customs and health regulations required for the trip.
Extended French national identity cards, i.e. those with a validity extended to 15 years instead of 10, without any visible indication, will not be accepted outside France, even in some European Union countries. VB strongly recommends that you travel with a passport whose validity corresponds to that required by the destination country.
• You can consult the embassy or consulate of the country of destination and the website https://www.diplomatie.gouv.fr/fr/services-aux-citoyens/official-documents-abroad/article/extending the validity-duration-of-the-national-identity-card.
• Visa: Depending on the destination and the type of passport held, a visa may be required. VB informs you that the approximate duration of the process to obtain a visa is 30 days from the receipt of all the required documents by the embassy or consulate concerned. This duration can go up to 90 days or more depending on the destination. You can consult the embassy or consulate of your destination country and the website https://www.diplomatie.gouv.fr/fr/services-aux-citoyens/ to help you with the procedure and to find out how long it is likely to take.
• Administrative formalities specific to minors (of French nationality)
An exit permit is required if the minor is travelling with only one parent, with an adult who does not have parental care, or with a parent who does not share the same name. Specific formalities may be required for a minor to leave the country (or to enter a foreign country). We advise you to consult the website www.diplomatie. gouv.fr/en/conseils-aux-voyageurs/ depending on your destination.
For countries in the European Union: French minors of any age (even newborns) must have a valid national identity card after the date of return or a valid individual passport after the date of return.
For countries outside the European Union: A valid individual passport (often 6 months after the date of return) is compulsory and possibly a visa.
• Health formalities
To find out about health risks in the country(ies) you intend to fly to, or stop over in, or transit through, and to find out about the recommendations issued by the authorities and how to comply with them, we advise you to consult the website www.diplomatie.gouv.fr/fr/conseils-auxvoyageurs/.
For European Union countries, it is advisable to bring your European Health Insurance Card (free of charge) and your vaccination booklet for other countries.
• Additional formalities due to the public health crisis of the Covid-19 pandemic
Conditions of entry into countries change regularly. Wherever possible, Holidaymakers will be informed of any changes in the entry requirements of the destination country. However, up to the date of departure, Travellers are strongly advised to consult the website https://www.diplomatie.gouv.fr/Conseils-aux-voyageurs.
Holidaymakers are responsible for complying with the formalities imposed by the French authorities and the country of destination due to the Covid-19 pandemic, or any comparable epidemic/pandemic. Holidaymakers agree to undergo temperature checks, screening tests, medical checks or any other measures decided by the country of destination before departure or upon arrival in the country. Failure by a Traveller to provide the required information and/or documents or to undergo a health examination required by the authorities shall constitute grounds for cancelling this contract at the Traveller’s expense without entitling the Traveller to a refund of any sums paid.
Furthermore, Holidaymakers agree to comply with the procedures established by governmental and local authorities to contain the Covid-19 pandemic, or any comparable pandemic/epidemic, including social distancing, the use of face masks and hygiene protocols or any other measures. (Non-exhaustive list).
Art. 11 - PRE- AND POST TRANSPORTATION
• Arranged by the Client
No delay or cancellation preventing a Client from taking a main flight, pre/post-transportation or from going to one of our establishments or to the place of departure of our Trips on the outward or return journey may be attributed to VB and no refund can be made. We advise the customer to:
- allow sufficient time between the arrival of the pre-trip and the departure of the main trip, both on the outward and the return journey;
- not to plan any professional commitments for the day before or the day after departure;
- and to book transport tickets or hotel accommodation before or after the trip, with the possibility of changes or refunds.
• Arranged by VB
VB can organise pre/post-trip transportation from certain towns in France. The Customer is invited to contact a holiday advisor to see if a pre/post-trip can be arranged.
Airfares for pre/post transportation from towns outside Paris are subject to availability and to the airline designated for the main flight also operating from the customer's departure city. We endeavour to confirm the best possible connection for the customer, however, depending on the date of registration or departure and aircraft capacity, we may have to confirm a flight the day before or after the international flight. In this case, any additional accommodation and/or meal costs incurred will be charged to the customer. Pre- and post-trip schedules are generally communicated 45 days prior to departure. Once issued, pre-post tickets cannot be changed or refunded.
Art. 12 • AIR TRANSPORT
• Airline identification
Pursuant to articles Rs. 211-15 to Rs. 211-19 of the Tourism Code, at the time of booking, VB will indicate the identity of the airline or airlines, as known at that time, which are likely to operate the flight or flights. In the event of a change of carrier, the Holidaymaker will be informed as soon as possible up to the time of boarding.
• Timetable/Arrival and connections
When known before or at the time of booking, the estimated departure and return times are communicated to the client, it being specified that they are subject to change. These times are subject to change and are often finalised well before departure due to the large number of departure airports and the limitations of each airport. In addition, significant delays or even a change of airport may occur due to a technical incident, adverse weather conditions or other factors.
Likewise, where known before or at the time of booking, the duration and location of stopovers and connections are communicated to the client; they are also subject to change. They are also subject to change. In any event, and in accordance with article L. 211-10 of the French Tourism Code, the client will be given the necessary documents and information on the scheduled time of departure and, if applicable, the latest check-in time, as well as the scheduled times of stopovers, connections and arrival, in good time before the start of the trip. No refunds will be given for unused seats on either the outward or return journey.
• Special flights/charters
Please note that the departure and return times of special/charter flights are not known at the time the trip is planned and may only be known between 8 days and 24 hours before departure.
• Reimbursement of airport taxes
If, for any reason, the Holidaymaker is unable to board the aircraft, they may request no later than fifteen (15) days after the planned date of travel, and in writing, the reimbursement of aviation taxes and other charges payable upon actual boarding of the passenger, in accordance with the applicable regulations, for the amount invoiced, after deduction of the 20% handling fee retained by VB. The fuel surcharge is not refundable.
• CO2 emissions
To find out the amount of carbon dioxide emitted during their journey, the Customer is invited to connect to the link provided by the French Civil Aviation Authority, accessible at the following address: https://eco-calculateur.dta.aviation-civile.gouv.fr/.
Art. 13 - GENERAL INFORMATION ON HOLIDAYS AND TRAVEL
• Hotel classification
The star classification shown on the website and in the catalogue corresponds to that awarded by Atout France for establishments located in France. The star classification of hotels abroad is based on local standards. These differ from French standards.
• Single rooms and cabins
Rooms in the same category may have different surface areas, particularly in older buildings or those classified as historic monuments, without this leading to an increase or decrease in rates. Although sometimes less well located and smaller in size, single rooms and cabins are available for booking at an additional cost. Holidaymakers who have registered alone and have not opted for a single room will be charged the single room supplement at the time of registration. If one of the occupants due to stay in a double room cancels their booking, the remaining person will need to pay a surcharge for staying in a double room for single use.
• Special requests
If, at the time of booking, the Holidaymaker wishes to make a special request (choice of campsite pitch, orientation, floor, etc.), VB undertakes to do its utmost to satisfy the request within the limits of availability, it being understood that VB is under no obligation to guarantee that any such request will be satisfied.
Failure to comply with a special request may under no circumstances be used as grounds for cancellation, or as a pretext for any request for reimbursement or compensation.
• Sea view/side
When a hotel specifies that the room is sea or garden side or other, the view is never guaranteed. The sea, garden or other view may be frontal, side or partial.
• Hotel stay
Half-board, full-board and all-inclusive packages start with dinner on the first day and end with breakfast on the morning after the last night of accommodation. Half-board means breakfast and a meal (lunch or dinner). Full board means: breakfast, lunch and dinner. These packages do not include beverages, unless otherwise indicated in the trip description.
An "All inclusive" package means breakfast, lunch, dinner and certain beverages (at specific times, for adults. The corresponding wristband must be worn. Drinks are served during the bar opening hours. Excessive alcohol consumption is dangerous for your health; please drink responsibly). Please also note that the practice of giving free ‘carafes of water’ is unique to France and is not usual in other countries, even in Europe. Vacances Bleues cannot guarantee that the planned or alternative meals offered in its restaurants will meet special dietary requirements, including for medical or religious reasons.
• Theft
Holidaymakers are strongly advised not to take any valuables with them to limit the risks of loss or theft. All personal belongings and valuables (money, jewellery, credit cards, electronic devices, etc.) remain the responsibility of the Holidaymaker. These valuables and personal belongings must be placed in the safes located in the rooms when necessary.
ART. 14 • ACCOMMODATION CONDITIONS (HOLIDAYS IN FRANCE)
• Police records - Identity documents
All persons staying with VB must present valid identification upon arrival.
In addition, foreign customers, including accompanying persons and teenagers aged over 15, will be required to complete an ‘individual police form’.
Failure to do so may result in VB refusing access to the accommodation and cancelling the booking.
• Accommodation occupation
For safety reasons, the number of people arriving for a stay may
• Arrival/departure times
The Customer shall occupy and vacate the room at the times stated in the Contract. An additional night's stay at the hotel's rack rate may be charged if the Customer fails to respect the check-in/check-out times. VB will inform the Customer of the check-in and check-out times in good time before the start of the journey or stay if these times change. The Customer is advised to take precautions and inform the reception staff in the event of a late arrival if the accommodation does not have a night reception.
• Stay in a rental package
Linen/cleaning:
Bedding and towels are included in the rental fee.
The Holidaymaker is responsible for cleaning during and at the end of the stay. A cleaning service at the end of your stay (excluding crockery and kitchen area) is available at an extra charge (the rates for each establishment can be found on the website www.vacancesbleues.fr). It can be booked at the time of your reservation or on-site.
Comfort package:
A Comfort Package, including bathroom and bed linen, beds made on arrival, change of bathroom linen on request and final cleaning (excluding crockery and kitchen area), is available at an additional charge and can be booked at the time of booking or on site (the rate for each establishment can be found on the website www.vacancesbleues.fr). This package is included for stays of less than three nights.
• Children
Minors must be accompanied throughout their stay by at least one adult with parental authority or parental authorisation.
Children’s discount:
For destinations with a per person rate, discounts may be granted to children according to their age (age limits apply at the start date of the holiday and not at the time of booking) up to a maximum of:
- 100% of the adult rate (including VAT) for children under 2 years of age;
- 50% of the adult rate (including VAT) for children aged 2 to 5;
- 25% of the adult rate (including VAT), for children aged 6 to 11;
- 10% of the adult rate (including VAT), for children between 12 and 15 years of age.
These discounts are applicable to children provided that they share the same room with two paying adults. The above discounts do not apply when booking apartment-type rental accommodation.
• Pets
Small pets (weighing less than 8 kg), except for category 1 and 2 dogs defined as dangerous, are accepted in all our VB establishments. Only one pet is allowed per accommodation unit and only in certain types of rooms/accommodation per establishment. Pets must be kept on a leash in all public areas of our establishments. For reasons of hygiene, pets are not permitted in restaurant and breakfast areas during serving hours and in the vicinity of swimming pools. A supplement will be charged per night according to the pricing policy of the establishment (for rates applicable to each establishment, please consult the website www.vacancesbleues.fr).
• Security deposit
Vacances Bleues reserves the right to request a security deposit of up to 250€ via the Holidaymaker's credit card in Payment for Rental of Goods and Services (PLBS). This guarantee deposit will be returned at the end of the stay, after an inventory of the accommodation and the deduction of any additional costs (unpaid extras, damage, cleaning costs, etc.).
• Rules of Procedure
Internal regulations are displayed in each establishment. In the event of failure to comply with the rules and regulations, damage, violence, disrespect for others, failure to pay for the stay, failure to comply with the accommodation capacity, VB reserves the right to terminate the stay in advance, without a refund or compensation.
It is strictly forbidden to smoke in all the accommodation, which is non-smoking.
• Damage
The Holidaymaker must inform the establishment of any damage he/she may have caused. He/she is responsible for any damage caused and undertakes to pay the cost of repairing the damage to the accommodation (rooms, public areas such as the swimming pool, whirlpool, garden and sanitary facilities).
• Sports and other facilities
Access to facilities such as the steam bath, fitness room, etc. is subject to the conditions of use of these facilities. Minors using the swimming pool must be accompanied by an adult according to the specific conditions and timetables of each establishment. The opening hours of the restaurants, spa and other facilities are subject to change without prior notice.
Art. 15 • ISSUANCE OF GIFT VOUCHERS – TRAVEL LIST
VB sells gift vouchers and can also open a travel list for issuing a gift voucher to enable the person of your choice to choose their holiday from among the Vacances Bleues offers.
The gift voucher is valid for 18 months from the date of issue, and can be used to purchase a Trip from the Vacances Bleues reservation centre. The gift voucher’s validity date is the date on which the Trip is completed. A gift voucher cannot be used to buy another gift voucher.
The gift voucher is nominative and cannot be assigned to third parties. The voucher must be returned at the time of booking. Any damaged voucher may be refused. If all or part of the trip is paid for with gift vouchers, refunds in connection with any cancellation (subject to the application of the cancellation charges set out in Article 7) will be made in the same form up to the amount originally paid for with gift vouchers.
Art. 16 • LOYALTY SCHEME
Holidaymakers can join the VB loyalty scheme. The terms and conditions of the scheme can be consulted on its Website.
Art. 17 • HOLIDAYMAKER'S OBLIGATION TO PROVIDE INFORMATION
The Holidaymaker must inform VB, in writing and prior to booking the trip or stay, of any details or special needs that may affect the performance of the trip or stay (person with reduced mobility with or without wheelchair, presence of an animal, transport of musical instrument, golf equipment, diving equipment, etc.) and of any other special request of the Holidaymaker.
Art. 18 • ACCESSIBILITY
On the website, destinations that are adapted to the needs of persons with reduced mobility are indicated by a pictogram. The establishments with rooms equipped with access facilities in accordance with the applicable standards are generally indicated as suitable for persons with reduced mobility. However, VB or any other service provider cannot provide and/or charge for additional services such as special medical assistance or equipment. The establishments cannot guarantee that the person with reduced mobility will have access to all the activities and facilities of the proposed destinations by their own means. For foreign destinations, persons with reduced mobility must note that it may be necessary to use steps to gain access to the reception area or that the establishment may not have lifts. To ensure their comfort and safety, disabled persons and persons with reduced mobility must provide VB with essential information about their disability or condition prior to booking in order to assess the suitability of the trip. For security reasons, VB reserves the right to deny a registration for a destination it deems inaccessible, without such denial constituting a refusal to sell.
Art. 19 • LIABILITY OF VB
In accordance with the provisions of Article 211-6 of the French Tourism Code, VB is liable for the correct performance of the services contracted for and is obliged to assist the customer should the latter encounter any difficulties, pursuant to the provisions of Article L211-17-1 of the French Tourism Code.
Under no circumstances can VB be held liable for:
- The loss or theft of tickets by the traveller(s).
- Failure to present to the authorities and/or carriers, in accordance with the information provided by VB, the administrative and/or health documents required for the execution of the trip and/or entry into the country(ies) of the trip and/or crossing of borders.
- Damage caused by an unforeseeable and unavoidable event or exceptional and unavoidable circumstances to the traveller or to a third party not involved in the provision of the travel services included in the contract. VB can never be held liable for indirect damage.
- Arriving after the scheduled check-in and/or boarding time for any journey, including air travel. VB cannot be held liable for any refund of transport tickets in this case.
- The provision of services purchased on site by the traveller and not included in the travel programme, as well as pre- and post-trip arrangements made at the traveller's initiative.
- Cancellation due to exceptional and unavoidable circumstances and/or for reasons related to the safety of the travellers and/or by order of an administrative authority: in this case, VB reserves the right to modify the dates, schedules or itineraries planned, if in its opinion the safety of the travellers is at risk, without recourse to the travellers
Art. 20 • TRANSFER OF THE TRIP OR HOLIDAY
The Holidaymaker may assign his/her contract (except for insurance contracts) to a third party, provided that the contract has not yet taken effect and that he/she notifies VB by registered letter with acknowledgement of receipt at the latest 7 (seven) days before the start of the trip, in the case of a cruise. This period shall be extended to 15 (fifteen) days, indicating the names and addresses of the transferee(s) and of the participant(s) in the trip, and providing proof that the latter meet the same conditions as VB for the trip or stay, subject to the time required to obtain a visa and the agreement of the airline company for your replacement by this new traveller. The Holidaymaker (assigning and/or receiving person) will be charged a minimum of €50 per person for handling fees and any other costs.
Art. 21 • COMPREHENSIVE INSURANCE
Comprehensive insurance (for an amount equal to 5% of the price of the holiday) will be offered to the Holidaymaker prior to booking. The following guarantees are included in the comprehensive insurance package:
Cancellation, Baggage Damage, Delayed Arrival, Assistance to Travellers, Assistance to Vehicles, Interruption of Stay and Civil Liability for Holidaymakers and a guarantee linked to epidemics and pandemics. In accordance with the provisions of Article 7, the Cancellation Guarantee allows, within the limits and under the conditions established by the Comprehensive Insurance, the reimbursement of the sums withheld by VB, except for the amount of the booking fees and the subscription to the Comprehensive Insurance Guarantees. The Holidaymaker has a cooling-off period of 30 days from the date of subscription, in the case of comprehensive insurance and provided that no claim has been made. After this period, the subscription is final and cannot be refunded. The Holidaymaker is strongly advised take out personal insurance if he/she does not already have coverage. Late purchase of insurance is only possible if both the following conditions are met: (i) the period between registration for the trip and purchase of the insurance is less than or equal to 14 days and, (ii) the trip is scheduled to depart in more than 30 days. Details of the conditions and warranties are available on the website www.vacancesbleues.fr. VB reminds the Holidaymaker of the obligation to declare any claim to the insurer as soon as it occurs and at the latest within two (2) working days for Baggage cover and within five (5) working days in all other cases.
Art. 22 • PROFESSIONAL LIABILITY
VB is insured with MMA, by a professional liability insurance policy in accordance with the provisions of Articles 20 et seq. of Decree No. 94–490 of June 15th 1994 implementing Article 31 of Law No. 92–645 of July 13th 1992. Guarantees are acquired up to a maximum of €5,000,000 per insurance year.
Art. 23 • QUALITY OF THE STAY
Holidaymakers may share their personal experiences by completing an online satisfaction questionnaire on the VB holidaymaker opinion site. This questionnaire aims to measure the quality of service provided throughout the purchase process. This questionnaire will be sent by e-mail. The information collected in this questionnaire is subject to automated data processing, for which VB is responsible. The data is personal (first name + first letter of the last name) and will be used by VB in accordance with the regulations in force and in particular those relating to the protection of personal data.
Art. 24 • EVIDENCE
In accordance with the provisions of Article 1316-2 of the Civil Code, it is expressly agreed that, except in cases of a manifest error by VB, the data stored in the information system of VB and/or their partners and/or service providers, including data in the electronic messaging tools used, can be used as proof with regard to orders placed and the performance of the parties’ obligations. The data on computer or electronic media thus stored constitute evidence and if produced as evidence by VB in any litigation or other proceedings, they shall be admissible, valid and enforceable between the parties under the same conditions and the same probative force as any document that would be established received or kept in writing.
Art. 25 • FORCE MAJEURE
Force majeure shall mean any event external to the parties presenting an unforeseeable and insurmountable character that prevents the Customer or the hotel operator from fulfilling all or part of their obligations under the contract. Cases of force majeure or acts of Gid are those usually recognised by the case law of the French Courts and Tribunals.
Neither of the parties may be held liable towards the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends the performance of the parties’ mutual obligations and that each party shall bear the costs arising from it.
Art. 26 • COMPLAINTS
• During the trip
We encourage you to contact VB if you notice any non-conformity in the provision of services during your trip. In the event of a complaint, we will take into account your failure to report any non-conformity in the performance of the services during your trip, if this could have financial consequences.
• After the trip
The Holidaymaker may lodge a complaint with VB for non-performance or poor performance of the contract. This complaint must be sent within 15 days of the end of the trip or holiday by registered letter with acknowledgement of receipt to the above address. If no satisfactory reply is received from VB within 60 days, the Holidaymaker may refer the matter to the Tourism and Travel Ombudsman, whose contact details and procedures are available on the website: www.mtv. Travel for requests by email or by post at the following address: Médiation Tourisme Voyage - BP 80 303 - 75 823 Paris Cedex 17.
Art. 27 • PERSONAL DATA
The information that you send us is recorded in a computer file by VB. Certain information must be provided to VB when you register and/or make a travel request; it is indicated by an asterisk. Your requests may not be processed if you fail to provide the requested information. The other information requested is optional. We need to process your personal data in order to offer you a contract for the organisation and execution of your trip Personal data we collect is used to provide you with access to any information about your trip(s) or travel requests, to process your requests (itineraries, travel services), to offer you similar services or trips in which you may be interested, to compile statistics, to register you for newsletters at your request and, with your consent, to send you information about VB and its partners (new products and services, commercial brochures and bespoke offers). Please note that in order to process your order for travel services, your data will be passed on to VB’s subsidiaries and partners, suppliers of the services you have booked (hoteliers, transporters, etc.) or to technical service providers (IT, hosting, email distribution, online payment service provider, etc.), which may be located outside the European Union. Our subsidiaries and/or partners undertake to use your personal data exclusively to carry out certain functions that are essential for your trip, in strict compliance with your rights to the protection of personal data and in accordance with applicable legislation. VB will not transfer or sell your personal data to any third party. Your data is retained for the duration of the contractual relationship and for the period necessary to meet a legal or regulatory obligation. In any case, if you do not contact us for a period of three years, your personal data will be permanently deleted or made anonymous. In accordance with the French Data Protection Act n°78-17 of January 6th 1978, as amended, you have the right to access, oppose (in particular to the sending of marketing communications), rectify, limit and delete your personal data, as well as the right to portability. These rights can be exercised by writing to: Vacances Bleues : 32, rue Edmond Rostand - BP 217 - 13431 Marseille Cedex 06 or by sending an email to donneespersonnelles@vacancesbleues.fr. You have the right to lodge a complaint with the CNIL if you consider that we are not complying with the regulations applicable to personal data. For more information about how we collect and process your personal information, please see our privacy and cookie policies at www.vacancesbleues.fr. In accordance with Article L 223-2 of the French Consumer Code, you may register your number on the National Do-Not-Call List to block telemarketing calls.
Art. 28 • PHOTOS AND ILLUSTRATIONS
The photographic illustrations in the brochure only present partial and incomplete views of the sites and hotel facilities offered. In the event of printing errors or omissions in the brochure, we reserve the right to rectify these.
Photos: Wallis, Pexels, Fotolia, Adobe Stock, iStock, Shutterstock, Thinkstock, Getty Image, Masterfile, Sarmentelles 2023 - Fabrice Ferrer, Alamy, Vacances Bleues, Helwin Goetzinger, Alexandre Sattler, Lucas Schmitter, Kevin Hogan.
Retailer
VACANCES BLEUES
Simplified joint stock company (SAS) with capital of €914,694
Registered office: 32, rue Edmond Rostand - 13006 Marseille RCS Marseille 421 866 344
Registration Atout France IM 013100138
Intra-community VAT number: FR 80 421 866 344
Organisers
VACANCES BLEUES ÉVASION
Simplified joint stock company (SAS) with capital of €1,219,592
Registered office: 32, rue Edmond Rostand - 13006 Marseille RCS Marseille 378 713 309
Registration Atout France IM 013100145
Intra-community VAT number: FR 85 378 713 309
VACANCES BLEUES HÔTELS
Simplified joint stock company (SAS) with capital of €677,416.24
Company head office 32, rue Edmond Rostand - 13006 Marseille RCS Marseille 391 127 875
Registration Atout France IM 013100144
Intra-community VAT number: FR 51 391 127 875
VACANCES BLEUES RÉSIDENCES
Simplified joint stock company (SAS) with capital of €1,913,3971
Registered office 32, rue Edmond Rostand - 13006 Marseille RCS Marseille 424 860 435
Registration Atout France IM 013100146
Intra-community VAT number: FR 56 424 860 435
FINANCIAL GUARANTEE INSTITUTION
UNAT — 8 Rue César Franck — 75015 Paris
INSURANCE
Hiscox - 12 quai des Queyries - CS 41177
33072 Bordeaux
GENERAL CONDITIONS OF USE “PRE CHECK-IN”
1.GENERAL PRESENTATION
1. 1. Definition
In order to facilitate your check-in on arrival, we suggest that you register online for "Pre Check-in". You can do this by filling in the information we need in advance.
The holidaymaker will then only have to go to the reception desk with the confirmation of his or her stay in order to receive the keys.
Subscription to this service is reserved exclusively for holidaymakers with a bank card. It covers the entire file and not the stay of each participant.
1. 2. Effectiveness of Pre Check-in
The "Pre Check-in" is valid provided that:
the holidaymaker has expressly accepted these "Pre Check-in" conditions;
the holidaymaker has duly completed the form.
Vacances Bleues is able to make a copy of the bank card numbers provided by the holidaymaker at the time of the "Pre Check-in". SSL encryption protects the bank details.
2. PRE-CHECK-IN MEMBERSHIP
2.1 Formation of the contract and online payment
Clicking on "Accept" to proceed to "Pre Check-in" constitutes a contract between Vacances Bleues and the holidaymaker.
Vacances Bleues reserves the right to charge the bank card provided by the holidaymaker for any food, accommodation or additional services not paid for by the holidaymaker before arrival or on the day of departure. The same will apply to any damage or defect found after the departure, for which the amount of the repairs will be debited from the said bank card.
Your consent is final and irrevocable, as it authorises the debit and online payment of any services not paid for prior to your arrival at the establishment, as well as the possible debit of any compensation withheld for damage caused during your stay or for services consumed on site and not paid for.
2.2 Exclusion of cancellation, modification and refund
Once subscribed, the "Pre Check-in" option cannot be modified, cancelled or refunded.
3. KEY RECOVERY
You will receive a confirmation email after checking the validity of your credit card.
Provided that the list of occupants corresponds exactly to the list of occupants declared online, the keys to your accommodation will be returned to you.
Any services which have not been declared will be the subject of an invoice on the spot.
GENERAL CONDITIONS OF USE “PRE CHECK-IN”
1.GENERAL PRESENTATION
1. 1. Definition
In order to facilitate your check-in on arrival, we suggest that you register online for "Pre Check-in". You can do this by filling in the information we need in advance.
The holidaymaker will then only have to go to the reception desk with the confirmation of his or her stay in order to receive the keys.
Subscription to this service is reserved exclusively for holidaymakers with a bank card. It covers the entire file and not the stay of each participant.
1. 2. Effectiveness of Pre Check-in
The "Pre Check-in" is valid provided that:
the holidaymaker has expressly accepted these "Pre Check-in" conditions;
the holidaymaker has duly completed the form.
Vacances Bleues is able to make a copy of the bank card numbers provided by the holidaymaker at the time of the "Pre Check-in". SSL encryption protects the bank details.
2. PRE-CHECK-IN MEMBERSHIP
2.1 Formation of the contract and online payment
Clicking on "Accept" to proceed to "Pre Check-in" constitutes a contract between Vacances Bleues and the holidaymaker.
Vacances Bleues reserves the right to charge the bank card provided by the holidaymaker for any food, accommodation or additional services not paid for by the holidaymaker before arrival or on the day of departure. The same will apply to any damage or defect found after the departure, for which the amount of the repairs will be debited from the said bank card.
Your consent is final and irrevocable, as it authorises the debit and online payment of any services not paid for prior to your arrival at the establishment, as well as the possible debit of any compensation withheld for damage caused during your stay or for services consumed on site and not paid for.
2.2 Exclusion of cancellation, modification and refund
Once subscribed, the "Pre Check-in" option cannot be modified, cancelled or refunded.
3. KEY RECOVERY
You will receive a confirmation email after checking the validity of your credit card.
Provided that the list of occupants corresponds exactly to the list of occupants declared online, the keys to your accommodation will be returned to you.
Any services which have not been declared will be the subject of an invoice on the spot.
General terms and conditions of sale for groups 2025
Version in force from 20th February 2025
Art. 1 • PURPOSE AND SCOPE OF THE CONDITIONS OF SALE FOR GROUPS
The purpose of these general terms and conditions of sale (hereinafter referred to as "GCS") is to define the respective obligations of VACANCES BLEUES, in its capacity as reseller (hereinafter referred to as "VB"), and of any natural or legal person (hereinafter referred to as the "Group Customer") who books and/or purchases a service offered by VB (hereinafter referred to as "the Stay"). The reservation and/or registration for one of our trips, made in the name of the Group leader, implies the full and unreserved acceptance by the Group Customer of these terms and conditions of sale. These conditions do not apply to "workshop" groups, which are subject to specific workshop sales conditions (available on request from VB). The clauses contained in these terms and conditions cancel and replace the clauses previously published. The GCS may be amended at any time without prior notice. In such cases, the modifications shall enter into force from the date they are put online on the "vacancesbleues.fr" website but shall only be applicable to bookings made after that date, the contract being governed by the general terms and conditions of sale in force on the date the initial quotation was signed. The Group leader acts on their own behalf and on behalf of the persons associated with their booking; they guarantee that they are duly authorised to act in this capacity, guarantee the accuracy of the information provided and remain personally responsible for the persons listed in the same file. The group leader accepts the general and special terms and conditions of sale on their own behalf and on behalf of all members of the group. VACANCES BLEUES shall not bear any liability for any problems or disagreements that may have arisen during the booking process between the Group leader and the participants in the trip. Group Customers act both on their own behalf and on behalf of the persons associated with their booking; they guarantee that they are duly authorised to act in this capacity, guarantee the accuracy of the information they provide and make a personal commitment on behalf of the persons registered in the same file.
Art. 2 • CONCEPT OF A GROUP
The rates and general terms and conditions of sale for groups apply to a party of a minimum of 15 paying adults who book a stay of the same duration simultaneously, including identical services and relating to the same invoice.
Art. 3 • PRELIMINARY INFORMATION
In accordance with Article L. 211-8 of the French Tourism Code, the descriptive sheets posted on the Website and/or the brochure and/or the quotation/contract, the general terms and conditions of sale and the standard information forms summarising the traveller's rights are intended to inform customers, prior to placing their order, inter alia, of the main features of the services offered with regard to transport and the holiday, the contact details of the organiser, the price and terms of payment, the conditions for cancellation and termination of the contract, and optional insurance. In accordance with Article L211-9 of the French Tourism Code, the parties expressly agree that VB may make changes to the information contained in the brochure, particularly with regard to the price and the contents of services provided as part of the trip, as well as to the opening and closing hours and dates of the hotels, etc. At the time of your telephone booking and/or in writing on the confirmation of your stay, VB will endeavour to notify you of any corrections or errors. The Group leader undertakes to provide all the members of the group with any information forwarded by VACANCES BLEUES. Any information communicated by VACANCES BLEUES to the Group leader will therefore be considered as being given to all the members of the group for whom the Group leader makes or has made a reservation.
Art. 4 • BOOKING PROCEDURE
• Making a pay-later booking
We offer you the opportunity to make a pay-later booking (subject to availability) without any financial commitment on the date of the pay-later booking. This pay-later booking allows you to reserve for one or more travellers for a period of 45 days at the fare in effect on the date of the pay-later booking. If, after 45 days, the pay-later booking has not been confirmed by signing the contract and paying the deposit, the fare conditions of the pay-later booking will lapse and the availability for the travellers will no longer be guaranteed.Placing an option: We offer the possibility to place an option (subject to availability) without any financial undertaking on your part at the date of placing the option. This pay-later booking allows you to reserve one or more seats for a period of 45 days at the fare in effect on the date of the pay-later booking. If, after 45 days, the pay-later booking has not been confirmed by signing the contract and paying the deposit, the fare conditions of the pay-later booking will lapse and the availability of the seats will no longer be guaranteed.
• Paying the deposit and entering into the contract
Once the reservation contract has been signed and the first instalment has been paid in accordance with the payment schedule set out in article 9 of this contract, the reservation will be considered definitive. All persons who book a trip, stay, or any other service, must be at least 18 years of age and legally capable of entering into a contract. All persons/entities entering into a contract with VB do so on their own behalf and on behalf of the persons associated with their booking.
L. 121-20-4 of the French Consumer Code, that they do not have the right of withdrawal as provided for in Article L. 121-20 et seq. of the same code.
Art. 5 • FEES
Each booking made by the Group Customer shall be subject to a handling fee of 80 euros. All fees are forfeited and will not be refunded, except in the event of a change or cancellation of the stay or trip by VB.
Art. 6 • ROOMING LIST
The Group Customer must provide VB with a list of the names of the members of the group at least 45 days before the start of the stay. Any delay in sending this list could result in the withdrawal of rooms and/or reserved services. This list will be used to determine the amount invoiced in the event of a change to the number of participants, resulting in cancellation fees, pursuant to the terms of the article "TOTAL OR PARTIAL CANCELLATION" in these conditions.
Art. 7 • RATES
• Rates
For each of our offers, we give an example of the "starting from" price per person in a double room. The rates provided include taxes, are fixed, and cannot be broken down by type of service. The Group Customer may be required to pay a tourist tax to the local authority through VB, the amount of which varies according to the location. This tax is shown on the invoice and must be paid at the time of the stay. The local authority may revise the amount of the tourist tax annually and without notice. In such cases, Vacances Bleues shall invoice the difference in price caused by this tax rise.
Unless expressly stated otherwise, our rates do not include the following: administration fees, transport costs, the surcharge for a single room, multi-risk insurance, personal expenses, and more generally, any service not specified in the preliminary documents. Each booking request, subject to the possible adjustments provided for in Article 12 below, will be the subject of an offer with a validity date, containing your itinerary and its fixed and definitive price. In accordance with the VAT regime applied to the margin of travel agencies, the invoices issued by VB do not specify the VAT collected on sold services.In accordance with the VAT regime applied to the margin of travel agencies, the invoices issued by VB do not specify the VAT collected on sold services.
• Discounts and promotional offers
If you are entitled to a discount as part of a promotional offer or partnership pricing agreement, you must claim it when you book your holiday. Once the confirmation or invoice is made out, the Group Customer is not entitled to any further discounts. Furthermore, unless expressly stated, discounts or promotions cannot be combined. Promotional offers do not apply to Group Customers who have already made their reservation when the offer is published. They are therefore not refundable.Discounts and promotions: If you are entitled to a discount as part of a promotional operation or a partnership price agreement, you must use this when booking book your stay. Once the confirmation or invoice is made out, the group client is not entitled to any further discounts. Furthermore, unless expressly stated, discounts or promotions cannot be combined. Promotional offers do not apply to Group Customers who have already made their reservation when the offer becomes published. They are therefore not refundable.
• Free of charge (in Vacances Bleues establishments)
VB offers the following free of charge offers:
- 1 free stay for every 20 paying guests (i.e. the 21st guest is free) in a double room, including excursions.
- 2 free stays for every 40 paying guests (i.e. the 41st and 42nd guests are free) in a double room, including excursions.
• Manifest price error
In the event of a manifest error in the published or notified price, such as an unreasonably low or derisory price compared to the average price for the same product during the same period, the Group Customer is informed that the contract shall be deemed null and void and that the Customer will be reimbursed for the deposit or the full price paid without compensation, regardless of the period during which VB becomes aware of the error, unless the Group Customer accepts the new effective price as notified by VB. Manifest pricing error: In the event of a manifest error in the communicated or published price, such as a derisory price in comparison with the average price of the same product during the same period, the Group Customer is informed that the contract is deemed null and void and that he will be reimbursed for the deposit or the total price paid without any compensation, regardless of the period during which VB notices the error, unless the Group Customer accepts the new real price communicated by VB.
Art. 8 - TRANSPORT
The rates provided do not include the cost of outbound/return journeys or the cost of transport for excursions from the place of stay. Our teams are on hand to help you organise your transport (air, rail, sea or land). A quote and the specific conditions of sale applicable to transport are available on demand.
Art. 9 • PAYMENT SCHEDULE
Unless otherwise stated in the contract, payments will be made as follows:
- An initial deposit of 5% of the cost of the Stay, with a minimum of 500 euros, upon signature of the contract;
- A second deposit of 45% of the total cost of the Stay is due 2 months after signing the contract or no later than 120 days before the start of the stay;
- The balance must be paid at the latest 30 days before the start of the stay.
• Late bookings
For bookings made after the balance payment deadline, at any destination, full payment of the stay is required at the time of booking.
• Non-compliance with the payment schedule
Failure to pay the sums due within the aforementioned deadlines shall relieve VB of any obligation to hold the reservation and shall result, automatically and spontaneously, in the cancellation of the agreement entered into by the Group Customer, with VB being entitled to the cancellation fees provided for in Article 9.
Any person who has not paid for a previous stay in full will not be able to re-register without first clearing their account.
Art. 10 • PAYMENT METHODS
The following means of payment are accepted for the payment of the stay:
- Credit cards (Visa, Eurocard/Mastercard et American Express): payment by credit card is preferred for immediate processing of a booking. Credit card transactions ensure that the booking and the payment of the stay are guaranteed.
- Bank transfer.
- Bank cheque made out to Vacances Bleues and mentioning on the back: the name of the International Group Customer, the date of the stay, the name of the establishment, the contract number (even if a letter is enclosed).
- Cash within the legal limit, i.e. 1,000 euros (declared value not accepted).
- "Chèques vacances" (paper holiday vouchers) and "chèques vacances connect" (digital holiday vouchers) (NB: "e-chèques vacances" are not accepted): must be valid at the time of booking. "Chèques vacances" paper holiday vouchers must be made out to VB. You are advised to send them to Vacances Bleues and by secure delivery (e.g. registered post or Chronopost depending on the value of the holiday vouchers).
Art. 11 • CANCELLATION AND CHANGES TO A STAY BY THE CUSTOMER
All changes or cancellations to the Journey, whether in whole or in part (absence of one or more people, change of dates, change of destination), must be notified in writing to the Company by registered letter. Only the date of receipt of this written notice by VB will be used to determine applicable fees. Any change or cancellation request received on a Saturday, Sunday, public holiday or after 5pm will only be processed on the next working day.
• Total or partial cancellation (except in special circumstances): By total cancellation we mean giving up a stay, actioned following the signature of the contract without a simultaneous booking, and of at least an identical amount, for a new stay. Partial cancellation is any change made after the contract has been signed with regard to:
- Reducing the number of participants,
- Reducing the duration of the holiday,
- Cancelling certain reservations,
ART. 12 • CANCELLATIONS OR CHANGES TO BOOKINGS MADE BY VB
• Cancellations made by VB
In the event that VB cancels the booking, without offering an equivalent alternative solution, the Group Customer will immediately receive a refund for the whole of the sums that they have already paid, as well as, by way of compensation, a sum equal to the penalty that the Group Customer will have needed to pay, as of the day of cancellation, if they had cancelled the booking themselves. The date on which the cancellation request was received will be the date used to calculate this amount. In the event of cancellation by VB due to exceptional and unavoidable circumstances within the meaning of article L211-2 of the French Civil Code, the only remedy shall be the immediate reimbursement of the sums paid, to the exclusion of any other remedy.
• Change due to VB
If, prior to departure, one of the essential elements of the trip cannot be fulfilled due to circumstances that VB could not possibly have foreseen on the day of conclusion of the contract, owing to an overseas third party being unable to deliver the services provided for in the contract, or because of a case of force majeure or exceptional or unavoidable circumstances as defined by law, VB will inform the Group Customer immediately by whatever means necessary. The Group Customer will then have the option of either terminating the contract or accepting the proposed change. The Group Customer must make their choice within 48 hours of being informed. The date on which VB’s request for change is received is decisive. The cancellation will trigger the immediate refund of all sums already paid, while overpayments will only be refunded if received, where applicable. It is hereby stipulated that if VB cancels the modified trip under the provisions of this paragraph, the compensation referred to in the previous paragraph will not be paid.
"Cancellation by VB".
• Changes to programmes:
In the event of force majeure or exceptional and unavoidable circumstances, VB may have to modify its services partially or completely, close a shared facility, etc. In these cases VB will offer replacement services or a lump sum compensation.
Art. 13 • DURATION OF STAY
The duration of stay is calculated as the number of nights, not the number of days. No refund will be made for late arrivals or early departures.
Art. 14 • CONDITIONS OF STAY
Security deposit: Vacances Bleues reserves the right to request a security deposit of up to 2000€ either by means of the credit card of the person responsible for the Groupe en Paiement de Locations de Biens et de Services (PLBS) or by bank cheque. This deposit will be returned at the end of the stay, subject to a satisfactory inventory of the accommodation, less any additional costs (unpaid extras, damage, cleaning costs, etc.).
Single room: A surcharge is always applied for single rooms. They are in limited supply, often not as well positioned and less spacious than standard double rooms. In no circumstances can single rooms account for more than 10% of the rooms provided for a particular group. If this quota is exceeded, Vacances Bleues may refuse these rooms, or accept them with a related surcharge.
Sea/Side view: Views are never guaranteed, even if the establishment states that the room has a sea view, garden or other view. The sea view, garden view, or any other view, may be frontal, lateral or partial. Special requests must be made at the time of booking (e.g. specific room orientation, side-by-side villas, etc.). These requests may not be considered a commitment on the part of VB. Therefore, we will do everything we can to fulfil them, but we cannot make any guarantees in this regard. Requests for baby cots, car parking, etc. will be met subject to availability and are therefore not binding on us. Failure to comply with such requests shall not constitute grounds for cancellation or entitlement to a refund or compensation.
Food & beverage: A half-board stay includes dinner, overnight accommodation and breakfast. Full board includes dinner, overnight accommodation, breakfast and lunch. Drinks, including mineral water, are not included unless otherwise stated in the description. As part of the "all inclusive" package, services are no longer provided after breakfast on the day of departure, unless otherwise stated in the description. If the food and beverage services are unable to modify the ingredients used in the preparation of meals, no claims may be made with regard to catering for requests for special dietary requirements or restrictions. The menus are provided solely for information purposes and may vary according to supply.
Pets: Small pets (dogs and cats) weighing less than 8 kg are accepted in some of our establishments (to check whether or not an establishment accepts pets, please visit www.vacancesbleues.com.) Only one pet per lodging. Pets must be kept on a leash in all common areas of our establishments. For the sake of good hygiene, pets are not permitted in restaurant and breakfast areas during serving hours. A surcharge will be applied per pet and per night according to the rate conditions of the establishment.
Conditions of occupancy: all participants undertake to use the room they are allocated and, more generally, all the facilities provided in the establishment in a reasonable manner, in compliance with current regulations, public decency and public order. In addition, if guests show any form of behaviour that goes against regulations, public order and decency, VB will ask them to leave the premises without any compensation and/or a refund. If VB notices any form of damage or that an object is missing through the fault of the Customer, VB will be entitled to charge the sum corresponding to the damage caused.
Theft: strongly advises its customers not to take any valuables with them in order to limit the risks of loss or theft. All personal belongings and valuables (money, jewellery, credit cards, electronic devices, etc.) remain the responsibility of the Holidaymaker. Valuables and personal belongings should be placed in the safes located in the rooms. Sports and other facilities: Details about sports and leisure activities and services available at the resorts is provided for information purposes only. We may not be held liable if any of these services are modified or suspended during your stay.
Change in accommodation: In the event of a full or partial change in accommodation made by VB, the group will be accommodated in an establishment of an equivalent category at no extra cost, and as close as possible to the hotel originally booked.
Special requests: Special requests must be made at the time of booking (e.g. specific room orientation, side-by-side villas, etc.). These requests may not be considered a commitment on the part of VB. Therefore, we will do everything we can to fulfil them, but we cannot make any guarantees in this regard. Requests for baby cots, car parking, etc. will be met subject to availability and are therefore not binding on us. Failure to comply with such requests shall not constitute grounds for cancellation or entitlement to a refund or compensation.
Art. 15 • ACCESSIBILITY
Not all of our establishments are accessible and/or adapted to persons with reduced mobility. Persons with reduced mobility must provide VB with essential information about their disability prior to registration so that assistance can be provided and the stay can be adapted to their specific needs, in order to ensure the comfort and safety of all participants. For security reasons, VB reserves the right to deny a registration for a destination it deems inaccessible, without such denial constituting a refusal to sell.
Art. 16 • LIABILITY OF VACANCES BLEUES
VB is liable for fulfilling the obligations provided for in this contract. Nevertheless, VB will be exempt from all or part of its liability in cases where the non-fulfilment or improper fulfilment of its contractual obligations is caused by:
- the Group Customer;
- unforeseen and insurmountable circumstances resulting from the efforts of an overseas third party to deliver the services provided for in the contract or
- force majeure as defined in Article 1218 of the French Civil Code
- or exceptional and unavoidable circumstances within the meaning of Article L211-2 of the Tourism Code.
Art. 17 • TRANSFER OF THE TRIP OR HOLIDAY
A participant may transfer their contract (except insurance contracts) to a third party, provided that this contract has not come into effect and on the condition that they have informed VB about such transfer with acknowledgement of receipt at least seven days before the start of the trip, specifying the name(s) and address(es) of the assignee(s) and of the participant(s) of the trip and justifying that such particpant(s) meet the same conditions as the original participant(s) in order to carry out the trip or stay. The client (transferor and/or transferee) will be charged a minimum handling fee of €50 per person, as well as any other costs.
Art. 18 • MULTI-RISK INSURANCE
VB has negotiated and subscribed to Multi-Risk Insurance n°4316 with ASSURINCO (5% (VAT incl.) of the total price of the stay) for its holidaymakers who have booked a tourist package. The main guarantees of this contract concern: cancellation of trip/interruption of stay, repatriation insurance, loss of luggage insurance and civil liability for private life abroad. The full general conditions of insurance can be sent on request before registration and will in any case be sent when the stay is confirmed. Comprehensive insurance is optional and must be taken out at the latest before the date of application of the cancellation fee schedule. The subscription fee is charged to the Customer Group upon payment of the deposit. If the Customer Group holds a previous guarantee for the risks covered by the insurance taken out, he may cancel this insurance without charge within 14 days of its conclusion and as long as no guarantee has been implemented.
Art. 19 • QUALITY OF THE STAY
The Group Customer may share their personal experience with the community of Internet users on the VB Holidaymaker Opinion site by means of a satisfaction questionnaire designed to measure the quality of the service provided throughout the purchase process. This questionnaire will be sent by e-mail. The information collected in this questionnaire is subject to automated data processing, for which VB is responsible. The data is personal (first name + first letter of the last name) and will be used by VB in accordance with the regulations in force and in particular those relating to the protection of personal data.
Art. 20 • EVIDENCE
In accordance with the provisions of Article 1316-2 of the French Civil Code, it is expressly agreed that, except in the case of an obvious error by VB, the data stored in the information system of VB and/or their partners and/or service providers, especially in the electronic messaging tools used, have evidentiary value with respect to orders placed and the performance of the parties’ obligations. The data on computer or electronic media thus stored constitute evidence and if produced as evidence by VB in any litigation or other proceedings, they shall be admissible, valid and enforceable between the parties under the same conditions and the same probative force as any document that would be established received or kept in writing.
Art. 21 • COMPLAINTS
During the stay
We encourage you to contact VB if you notice any non-conformity in the provision of services during your trip. In the event of a complaint, we will take into account your failure to report any non-conformity in the performance of the services during your trip, if this could have financial consequences.
After the stay
The Group Customer may lodge a complaint with VB for non-performance or poor performance of the contract. This complaint must be sent within 15 days of the trip or holiday by registered letter with acknowledgement of receipt to the above address. If the holidaymaker has not received a satisfactory response from VB within 60 days, they may contact the Tourism and Travel Ombudsman, whose contact details and procedures can be found on the website: www.mtv.travel. The request can be made online or by post to the following address:
Médiation Tourisme Voyage - BP 80 303 - 75 823 Paris Cedex 17.
Art. 22 • PERSONAL DATA PROTECTION
The International Customer Group representative agrees to provide the personal data necessary to perform the contract and guarantees that it has obtained the other participants’ consent to collect such data for the same purpose. The information provided by the representative of the client group will be recorded in a computer file by VACANCES BLEUES. Certain information must be provided to VACANCES BLEUES when you register and/or request a travel plan; they are indicated by an asterisk. If you do not provide this information, your request will unfortunately not be processed. The other information requested is optional. The processing of personal data is necessary to enable VB to offer you a contract for the purpose of carrying out the holiday and to execute it. The personal information collected is used to provide the Customer Group with all the information relating to the holiday(s) requested, to propose similar services or holidays which may interest the Customer Group, to compile statistics, to subscribe the Customer Group to newsletters and, with his/her consent, to communicate information relating to VACANCES BLEUES and its partners (news, products and services, commercial prospecting and personalised offers). In order to allow the execution of the stay, data collected by VB will be communicated to VB's subsidiaries and partners, suppliers of the booked services (hoteliers, transporters...) or to technical service providers (IT, hosting, email distribution, online payment service provider etc.), which are located in the European Union. Our subsidiaries and/or partners undertake, in strict compliance with the rights to the protection of personal data and in accordance with the legislation in force, to use personal data only to carry out specific tasks that are essential for the execution of the holiday. VB will not transfer or sell any personal data concerning the International Customer Group to any third party. Personal data is retained for the duration of the contractual relationship and for the period necessary to meet a legal or regulatory obligation. In any event, if the International Customer Group does not contact us for a period of three years, their personal data will be permanently deleted or made anonymous. In accordance with the French Data Protection Act no. 78-17 of 6 January 1978, as amended, the International Customer Group has the right to access, oppose (in particular to the sending of marketing communications), rectify, limit and delete their personal data, as well as the right to portability. These rights may be exercised by post by application to the following address: Vacances Bleues: 32, rue Edmond Rostand - BP 217 - 13431 Marseille Cedex 06 or by e-mail at: donneespersonnelles@vacancesbleues.fr. The Group Customer has the right to lodge a complaint with the CNIL if they consider that VB fails to comply with the applicable regulations on personal data. For more information on how we collect and process personal data, please see our privacy and cookies policy at www.vacancesbleues.fr. In addition, by applying the provisions of Article L.223.2 of the French Consumption Code, VB informs you of the right of the International Customer Group to register for the Bloctel list of opposition to cold calling. To do this, the Group Customer should consult www.bloctel.gouv.fr.
ART 23 • STANDARD INFORMATION FORMS
Standard information form for tourist package contracts:
The travel service mix offered is a package as defined in Directive (EU) 2015/2302 and in Article L.211-2 II of the Tourism Code. Therefore, you will be entitled to all rights granted by the European Union applicable to packages, as transposed in the Tourism Code. VB and its organising partners will be fully responsible for the proper execution of the package as a whole. In addition, VB has the legal protection to refund payments and, if transport is included in the package, to ensure your repatriation in the event of insolvency, as required by law.
Fundamental rights under Directive (EU) 2015/2302 transposed into the Tourism Code:
Both the organiser and the retailer are liable for the proper performance of all travel services included in the contract. Travellers are given an emergency telephone number or contact details to reach the organiser or retailer. Travellers may assign their package to another person with reasonable notice and possibly subject to an additional charge. The price of the package may only be increased if specific costs increase (e.g. fuel prices) and if this possibility is explicitly provided for in the contract and may in any case not be changed less than twenty days before the start of the package. If the price increase exceeds 8% of the package price, the traveller may rescind the contract. While the organiser reserves the right to increase the price, the traveller is entitled to a price reduction in the event of a reduction on the related costs. Travellers may withdraw from the contract without paying any withdrawal fee and receive a full refund of the payments made if any of the essential elements of the package other than the price undergo a significant change. In case the professional responsible for the package cancels the tour prior to its commencement, travellers are entitled to a refund and, if applicable, compensation. Travellers may cancel the contract without paying a cancellation fee prior to the start of the package in the event of exceptional circumstances, e.g.: serious security issues arising at the destination which may impact the package. Furthermore, travellers may cancel the contract at any time before the start of the package by paying an appropriate and justifiable cancellation fee. If important elements of the package cannot be provided as planned after the start of the package, the traveller must be offered other suitable services at no extra cost. Travellers may withdraw from the contract free of charge when the services are not rendered as stipulated in the contract and this significantly affects the performance of the tour package and the tour operator does not remedy the problem. The traveller is also entitled to a discount and/or compensation for non-performance or inadequate travel services. The organiser or retailer must provide assistance if the traveller experiences difficulties. Should the organiser or retailer become insolvent, the sums paid will be refunded. If the organiser or retailer becomes insolvent after the start of the package and if transport is included in the package, the repatriation of the travellers is guaranteed. VACANCES BLEUES has taken out insolvency protection with UNAT. Travellers can contact this entity (8 rue César Franck - 75010 Paris) if they are refused services due to the insolvency of VACANCES BLEUES.
Standard purchasing information form for contracts relating to a travel service (hotel services):
If you purchase a travel service you will enjoy rights under the Tourism Code. The organiser and the retail travel agent will be fully responsible for the proper execution of the travel service. In addition, as required by law, the tour operator and retail travel agent have protection to refund your payments in the event that they become insolvent. Fundamental rights under the Tourism Code:
Travellers will be provided with all essential information regarding the travel service before concluding the travel contract. Both the service provider and the retailer are liable for the proper performance of the travel service. Travellers will be provided with an emergency telephone number or contact details to reach the service provider or retailer. Travellers may transfer their travel service to another person with reasonable notice and possibly subject to an additional charge. The price of the travel service may only be increased if specific costs increase and if this possibility is explicitly provided for in the contract and may in any case not be changed less than twenty days before the start of the journey. If the price increase exceeds 8% of the price of the travel service, the traveller may cancel the contract.
If the service provider reserves the right to increase the price, the traveller is entitled to a price reduction in the event of a reduction in the related costs. Travellers may withdraw from the contract without paying any withdrawal fee and receive a full refund of the payments made if any of the essential elements of the package other than the price undergo a significant change. If the professional responsible for the service cancels it before the start of the service, the travellers may obtain a refund and compensation where applicable. Travellers may terminate the contract without paying a cancellation fee before the start of the service in the event of exceptional circumstances, for example if there are serious safety problems at the destination that are likely to affect the trip. Furthermore, travellers may cancel the contract at any time before the start of the package by paying an appropriate and justifiable cancellation fee. If, after the start of the trip, important elements of the trip cannot be provided as planned, the traveller must be offered other appropriate services at no extra cost. Travellers may withdraw from the contract without paying a withdrawal fee if the services are not performed in accordance with the contract and this significantly disrupts the performance of the trip and the service provider does not remedy the problem. Travellers are also entitled to a price reduction and/or compensation in the event of non-performance or poor performance of the travel service. The service provider or retailer must provide assistance if the traveller is in difficulty. If the service provider or retailer becomes insolvent, the amounts paid will be refunded. VACANCES BLEUES has taken out insolvency protection with UNAT. Travellers can contact this entity (8 rue César Franck - 75010 Paris) if they are refused services due to the insolvency of VACANCES BLEUES.
For more information, please visit: https://www.legifrance.gouv.fr/affichCode.do?cidTexte=LEGITEXT000006074073&dateTexte=&categorieLien=cid.
Art. 24 • PHOTOS AND ILLUSTRATIONS
The photographic illustrations in the brochure only present partial and incomplete views of the sites and hotel facilities offered. In the event of printing errors or omissions in the brochure, we reserve the right to rectify these.
Photos: Wallis, Hemis, Alamy, Pexels, Fotolia, Shutterstock, iStock, Thinkstock, AdobeStock, Getty Image, Masterfile, Tourist Offices, Vacances Bleues.
We reserve the right to correct any printing errors or omissions in the brochures.
VACANCES BLEUES
A simplified joint-stock company (SAS), with capital of €914,694, entered in the Marseille Register of Companies under number 421 866 344, whose registered office is situated at 32, rue Edmond Rostand 13006 Marseille, Atout France IM registration number 013100138
Intracommunity VAT number: FR 80 421 866 344
FINANCIAL SECURITY PROVIDER
UNAT — 8 Rue César Franck — 75015 Paris
CIVIL LIABILITY INSURANCE
Travel in France: Allianz
1 cours Michelet – CS 30051 – 92076 PARIS LA DEFENSE Cedex. Foreign travel and cruises: Hiscox
12 quai des Queyries - CS 41177 – 33072 Bordeaux.
