GCS

CONSULT THE GCS 2019 CONSULT THE gCs 2020

Updated on 30/10/2019

GENERAL CONDITIONS OF SALE, 2019

PREAMBLE

These general conditions of sale (hereafter 'GCS') are applicable to all sales of stays in France or travel abroad (hereafter 'Journey(s)') organised by the company DIFFUSION TOURSIME (the trading name of VACANCES BLEUES) through its Spring-Summer Autumn 2019 brochure, in its capacity as retailer (hereafter 'VB'). When you make a booking for a journey and/or a stay organised by DIFFUSION TOURISME, you, the Holidaymaker, are deemed to be in agreement with the general conditions set out below. These conditions of sale have been written in accordance with articles L-211-1 et seq. and R-211-1 et seq. of the French Tourism Code, which governs the conditions under which activities relating to the organisation and sale of journeys or package holidays may be conducted. These GCS may be amended without notice at any time.  In such cases, amendments will come into force from the time they are posted online but will only be applicable to bookings made after they have been posted online. You acknowledge that you are of legal age and are not under guardianship or curatorship. You act upon your own behalf and that of the other people associated with your booking; you warrant, in this respect, that you are properly authorised to act in this way, that the information provided by you is true and that you are making a personal undertaking for the people included in the same file.

SUMMARY OF TRAVELLERS' RIGHTS (ARTICLES L. 211-8, R 211-1-2 AND R. 211-4 OF THE FRENCH TOURISM CODE)

VB recommends that, before making any booking, you familiarise yourself with the following informative guidelines set out in the French Tourism Code:

What you need to know when purchasing a package tour: The combination of travel services offered to you is a package in the sense of EU directive 2015/2302 and Article L.211-2 II of the French Tourism Code. You are therefore entitled to all of the rights granted by the European Union in respect of packages, such as they have been transposed into the French Tourism Code. VB and its organiser partners will be fully responsible for the proper performance of the package as a whole. Furthermore, as required by law, VB has protection in order to refund your payments and, if transport is included in the package, to ensure you get back home in the event that it becomes insolvent.
For more information about your essential rights under EU directive 2015/2302, click here.

What you need to know when purchasing travel services (hotel services or basic rentals):
If you purchase travel services, you are entitled to the rights granted by the French Tourism Code. The organiser and the retail travel agency will be fully responsible for the proper performance of the travel service.
Furthermore, as required by law, the organiser and the retail travel agency have protection in order to refund your payments in the event that they become insolvent.
For more information about your rights, click here.

GENERAL CONDITIONS OF SALE

Clause One • PRELIMINARY INFORMATION 

These general conditions of sale are part of the preliminary information referred to in Article R.211-4 of the French Tourism Code, along with the brochure, the website www.vacancesbleues.com and the product fact sheets. Pursuant to Article L.211-8 of the French Tourism Code, the product fact sheets are intended to inform customers, prior to purchase, of what is included in the services, with regard to transport, accommodation, prices and payment methods, the terms and conditions governing changes to and cancellation of their travel plans and, if applicable, the conditions for crossing borders. Pursuant to Article L.211-9 of the French Tourism Code, VB expressly reserves the right to amend the information on the website and on the fact sheets, particularly the prices and the details of what is included in the transport and accommodation services, the identity of the air carrier, the itineraries of the tours and the dates on which hotels open and close.

Clause Two • BOOKING 

Travel services may be booked over the phone with our call centre on +33 (0)825 394 959, online on our website or by contacting the establishment direct. You must confirm your booking before the option expires by paying the deposit or by providing your credit card details as set out in Clause Six. Upon receipt of your deposit, VB will send your booking confirmation by return e-mail. The booking confirmation sent to you serves as confirmation of the conclusion, by electronic means, of the sales contract between VB and yourself. To this end, you agree to the use of e-mail for the purpose of concluding the contract or for the sending of any information relating to the performance of same, pursuant to Article 1369-2 of the Civil Code.

Clause Three • NO RIGHT OF WITHDRAWAL

You are informed that, in accordance with Article L.121-20-4 of the French Consumer Code, you do not have the right of withdrawal as provided for in Article L. 121-20 et seq. of said code. Consequently, all travel services sold are governed by the cancellation and amendment conditions set forth in Clause Seven.

Clause Four • BOOKING FEES

VB will charge a booking fee of 20 euros per booking for all bookings of trips lasting four or more nights. Booking fees are not refundable unless the journey is cancelled by VB.

Clause Five • PRICES

Prices shown as 'from' are valid for certain dates and are subject to availability. The final price will be confirmed when you take out an option on a booking. The prices are considered package prices and cannot be broken down into component parts. Unless expressly stated to the contrary, the prices do not include booking fees (see Clause Four), insurance (see Clause Seventeen), any personal expenditure (e.g. laundry, drinks, room service, tips, etc.), costs for obtaining visas and passports and, more generally, any service not specifically mentioned in the preliminary information documents. In the case of journeys abroad, the 'all taxes included' price means that all variable taxes connected to the transport (e.g. airport taxes, security taxes and fuel and solidarity surcharges) are included in the price. Prices are subject to change as set forth in Clause Eight. In the case of journeys within France, you may be offered several different types of rate, e.g. room only, bed and breakfast and/or with meals at a supplement for any stay of less than four nights; or a flexible rate that lets you change or cancel your booking, even at a late stage, without charges; or a promotional rate that you cannot cancel and which is non-refundable. The specific payment and cancellation conditions for these rates will be shown on the option and on your booking confirmation.

Promotions: Unless otherwise stated, price reductions and special offers mentioned in the brochure may not be used in conjunction with each other, nor with other price reductions or promotions that VB may occasionally offer, nor with the offers shown on the vacancesbleues.com website. It should be noted that promotional offers are not available to customers with bookings made prior to the date of the offer. Holidaymakers who have paid a higher rate will not under any circumstances be entitled to a refund of the difference between the price they paid for their booking and the promotional price.

Clause Six • PAYMENT

• Payment schedule
Bookings for journeys, stays or accommodation lasting four or more nights will only be accepted subject to the payment of a deposit corresponding to 30% of the total cost of the booking. The balance must be paid: – No later than 65 days before departure for sea and river cruises; – No later than 45 days before departure for travel abroad and stays in France (except for specific stays). Bookings made after the final payment date must be paid in full at the time of booking. Specific payment and cancellation conditions apply to accommodation bookings (room only, bed and breakfast, and/or additional meals) of less than four nights, depending on the establishment and the type of rate chosen. These conditions will be shown on the quote and on the booking confirmation. For such bookings you must provide credit card details (card number, name on the card and expiry date) in order to guarantee the payment of your stay. In the case of bookings made on the basis of no cancellations and no refunds, the full cost of the stay must be paid at the time of confirming the booking.

• Methods of Payment
The following methods can be used to pay for your stay: – Credit card (Visa, Eurocard/Mastercard and American Express); – Bank cheque made payable to Vacances Bleues and with following details written on the back (even if you enclose a covering letter): name, date of stay, name of establishment and contract number; – Cash: only at a travel agency and up to the permitted legal limit, i.e. 1,000 euros; – Holiday vouchers: may be used to pay the deposit and the balance in the case of stays in France. For journeys abroad, they may only be used to pay the balance. They must be valid at the time of booking. Holiday vouchers used to pay the balance of a booking must be received no later than 65 days before departure for river and sea cruises and for journeys abroad. They must be made payable to Vacances Bleues. We recommend that you send them to us using a secure method (e.g. registered mail or a courier service depending on the value of the holiday vouchers). VB declines all liability in the event of such vouchers going missing or being stolen in transit.

• Late payment
If you do not pay the sums due for your booking by the final payment dates set out above, VB will be entitled to release your booking and will be fully and legally entitled to cancel the contract without notice for reasons imputable to you. Cancellation penalties will then be due to VB as set forth in Clause Seven.  Any person who has defaulted on the payment of a previous booking will be refused any further bookings until such time as the monies owed have been paid in full.

Clause Seven • IF YOU CHANGE OR CANCEL YOUR BOOKING

If you wish to change or cancel your booking you must inform VB in writing using a method that allows receipt to be confirmed. The date on which your written communication is received will be the date used to calculate any penalties or fees. The date on which VACANCES BLEUES receives your cancellation and the first date of the trip or stay are included in the calculation of the deadlines. Any amendment or cancellation requests received on a Saturday, Sunday, public holiday or non-business day, or which are received after 5 pm, shall be considered as having been received on the next business day thereafter.

• Cancellation fees applicable to stays in France:

Accommodation (room only, or with breakfast and/or additional meals) for stays of four nights or less: The conditions applicable to amendments and cancellation vary depending on the establishment and the type of rate chosen. The specific conditions will be shown on your quote and on your booking confirmation.
Stays on HB and FB, and rooms booked for more than four nights: If you cancel your booking before the departure date, cancellation fees will apply to the full cost of the booking (except for any booking fees and insurance premiums which are non-refundable and will be retained by VB), as set out below:

  • More than 45 days before the start date of your stay: €30 per booking
  • Between 45 and 31 days before the start date of your stay: 10% of the cost of the stay;
  • Between 30 and 21 days before the start date of your stay: 30% of the cost of the stay;
  • Between 20 and 8 days before the start date of your stay: 50% of the cost of the stay;
  • Less than 7 days before the start date of your stay: 100% of the cost of the stay;
  • For stays which include additional packages, the full cost of such packages will be forfeited.

A cancellation fee of 100% of the cost including tax will be levied in the event of any cancellation of travel tickets (flight, train and bus tickets) purchased through VB for the purpose of travelling to holiday accommodation, irrespective of the date of cancellation.

Cancellation fees applicable to journeys abroad:

If you cancel your booking before the departure date, cancellation fees will apply to the full cost of the booking (except for any booking fees and insurance premiums which will be retained by VB), including all taxes, as set out below:

In general:

  • More than 65 days before the date of departure: 20% of the cost of the journey;
  • Between 64 and 31 days before the date of departure: 30% of the cost of the journey;
  • Between 30 and 21 days before the date of departure: 50% of the cost of the journey;
  • Between 20 and 11 days before the date of departure: 75% of the cost of the journey;
  • Less than 10 days before the date of departure: 100% of the cost of the journey.


Exceptions:

For tours to Cuba, Croatia and the United States, and stays in Montenegro, the cancellation fees are as follows:

  • From the date of booking until 125 days before the date of departure: 30% of the cost of the journey
  • Between 124 and 23 days before the date of departure: 45% of the cost of the journey
  • Between 22 days before and up to and including the actual date of departure: 100% of the cost of the journey

For stays in Madeira, Tenerife, the Balearic Islands, Ireland and Vietnam, the cancellation fees are as follows:

  • From the date of booking until 35 days before the date of departure: 30% of the cost of the journey;
  • Less than 34 days before the date of departure: 100% of the cost of the journey

For sea cruises, the cancellation fees are as follows:

  • From the date of booking until 120 days before the date of departure: 15% of the cost of the journey
  • Between 119 and 91 days before the date of departure: 20% of the cost of the journey;
  • Between 90 and 63 days before the date of departure: 40% of the cost of the journey;
  • Between 62 and 33 days before the date of departure: 60% of the cost of the journey;
  • Between 32 and 22 days before the date of departure: 80% of the cost of the journey;
  • Less than 21 days before the date of departure: 100% of the cost of the journey.

For river cruises:

  • From the date of booking until 90 days before the date of departure: 25% of the cost of the journey;
  • Between 90 and 53 days before the date of departure: 55% of the cost of the journey;
  • Between 52 and 33 days before the date of departure: 65% of the cost of the journey;
  • Less than 32 days before the date of departure: 100% of the cost of the journey per person.

For all journeys requiring a visa, once the visa application has been submitted, the visa fees are non-refundable.

Clause Eight • IF VB CHANGES OR CANCELS YOUR BOOKING

• Possible changes to the programme
VB may be forced to make changes to the programme as originally planned, either for reasons of its own or for reasons beyond its control. Excursions or parts of a programme may have to be amended in accordance with local conditions or if the destinations become inaccessible.

• Price changes
VB reserves the right to increase or lower prices within the limits set forth in articles L.211-12 and R.211-8 of the French Tourism Code, in order to address the following: – the cost of transport, specifically with regard to the cost of fuel; – fluctuation in charges and fees relating to the services provided, such as landing fees and arrival and departure taxes at ports and airports; – fluctuating exchange rates. The prices of the journeys advertised in this brochure were calculated on the basis of the exchange rates shown below, and apply to all stays from 01/12/2019

  • For Asia, Jordan, Peru and the USA: 1 USD = 0.87 EUR;
  • For Scotland: 1 GBP = 1.16 EUR;
  • For South Africa: 1 ZAR = 0.073 EUR

Any such price changes will apply to every person already booked or who subsequently books and will be applied to invoices no later than 20 days prior to departure. In the event of a price increase in excess of 8%, holidaymakers who have already booked will have the option to cancel without penalty (except for booking fees and advance payments to guarantee bookings) as long as they do so no later than seven days after receiving notification of the increase. Starting from 30 days prior to departure, no price changes can be made.

• Cancellation due to insufficient participants
When a stay or journey is subject to a minimum number of participants and that number has not been reached, VB reserves the right to cancel the journey no later than 21 days before your scheduled departure date for journeys longer than 6 days, 7 days before your scheduled departure date for journeys lasting between 2 and 6 days, and 48 hours before your scheduled departure date for journeys lasting 1 to 2 days. No compensation will be due in such cases. VB will then refund all monies you may already have paid but no compensation will be due.

Clause Nine • DURATION OF YOUR STAY OR JOURNEY

The duration of a journey is calculated from the day of your outward journey to the day of your return journey. Stays are calculated on the basis of a number of nights and not a number of days. The first and last days may be shorter due to a late arrival or early-morning departure, based on the timetable information provided by the transport companies, especially airlines. No refunds will be made in the event that you choose to interrupt or curtail your stay. Similarly, no refunds will be made for any excursions or packages booked but not used, regardless of the reason.

Clause Ten • ADMINISTRATIVE AND HEALTH FORMALITIES

Any recommendations made to you about formalities at the time of booking are subject to change. You are therefore strongly advised to consult the website diplomatie.gouv to check the latest versions of any administrative or health formalities. VB declines all liability in the event that you are refused boarding or entry to a foreign country because you were not in possession of a valid identity document and/or any necessary visas. In such cases you will not be entitled to any refund or any compensation from VB and you will be liable for any additional costs that may arise as a result. If you are a French national, the applicable administrative formalities will be specified on your booking confirmation e-mail. If you are a national of another country, you should contact your embassy for advice. Any costs involved in fulfilling formalities and obtaining passports and visas must be paid for by you and cannot be refunded under any circumstances.

• General administrative formalities
Information to be provided at the time of booking: each passenger's full name, date of birth and identity document number must be provided at the outset. The spelling of the passengers' names must be exactly the same as that shown on the identity documents that they will use for the stay and/or international travel. Identity document: Irrespective of your destination, you must travel with a valid identity document (often it must be valid for six months after your return date) and obey all the police, customs and health authority formalities applicable to your journey. French identity cards whose validity has been extended from 10 to 15 years without the extension being physically marked on the card are not accepted by countries outside the European Union and even by some European Union countries. VB strongly recommends that you travel with a passport which has sufficient remaining validity to meet the requirements of the destination country. You can contact the embassy or consulate of the destination country or check online at diplomatie.gouv.
Visas: Depending on your destination, you may have to apply for a visa. Please be advised that it takes an average of approximately 30 days to obtain a visa, starting from the date when all of the necessary documents are received by the embassy or consulate in question; in some cases, depending on the destination, it can take as long as 90 days or more. To help you make your visa application and find out exactly how long it is expected to take, you can contact the embassy or consulate of the destination, or check online at diplomatie.gouv.

• Administrative formalities specific to minors (with French nationality)
If a child is travelling with only one parent, alone in the company of an adult who does not have parental power, or with a relative who does not have the same last name, an authorisation to leave French territory is compulsory. Specific formalities may be required for a minor to leave a territory (or to enter a foreign territory). Depending on your destination, we recommend you consult the website diplomatie.gouv. For European Union countries: Irrespective of their age (i.e. applies even to newborn babies), children with French nationality must have their national identity card and it must be valid until after the date of their return, or they must have an individual passport which must be valid until after the date of their return.
For non-European Union countries: A valid individual passport (often for six months after the date of return) is compulsory. A visa may also be required.

• Health formalities
For full information on any health risks that may exist in the country or countries you will be staying in or passing through, as well as any recommendations issued by the authorities in this respect and details on how to comply with them, we advise you to consult the website diplomatie.gouv. For European Union countries, you should bring your European Health Insurance Card (EHIC), which can be obtained free of charge, and an up-to-date vaccination record for other countries.

Clause  Eleven • TRANSPORT 

• Details of airline(s)
As required by articles R. 211–15 to R. 211–19 of the French Tourism Code, when you make your booking VB will inform you of the airline(s) that it intends to use for your flights, insofar as this information is available when you book. In the event of a change in airline(s), VB will inform you, by any means possible, as soon as it becomes aware of such a change, up to the time of boarding.

• Blacklisted airlines
As required by Article Nine of the European Regulation 21/11/2005, dated 14 December 2005, the list of airlines which have been banned from operating in EU airspace can be consulted online at service-public, 'Transport' tab.

• Air Carriers' liabilities
Under the conditions and within the limits established by the international conventions (Warsaw and Montreal), the airline with which you actually travel is liable for damages arising from any flight delay or breakdown (destruction or loss) caused to your luggage, as specified in said conventions and in accordance with the conditions of carriage attached to your ticket.

• Conditions and flight times
You will be informed of the provisional departure and return times when these are already known prior to or at the time of booking, but please be aware that they are liable to change. In any event and pursuant to Article L.211-10 of the French Tourism Code, you will be provided with the necessary documents and information regarding the expected departure time in timely fashion prior to departure. Where applicable, you will also be informed of the latest check-in time and the expected layover, connection and arrival times. Transport times and the itinerary may be altered as a result of weather conditions or acts of God, the rotation of the aircraft and the safety requirements without any compensation whatsoever, including in case of change in the length of a programme. VB therefore reserves the right to modify the types of transport, bring several departure cities together in the same departure city and transport participants by road, rail or any possible flight route to the places of sojourn, in case the minimum number of participants per city is not reached. Furthermore, due to the intensity of air traffic or events beyond our control (strikes, technical incidents, bad weather, etc.), delays may occur. Connections are not guaranteed, even if the inward and outward legs of journeys are issued on the same ticket. Any seats which are not used on the outward or return journey will not be refunded. A change of airport may be made in the same city. We decline liability for any costs arising from such changes if they result from causes beyond our control.

• Refunds of taxes and airport charges
If boarding is not possible, for any reason whatsoever, you may request, in writing and no later than fifteen days after the scheduled date of your journey, the reimbursement of the amount invoiced for taxes, airport charges and other fees where the requirement to pay such fees is linked to the actual boarding of the passenger in accordance with applicable regulations; in such cases a 20% management fee will be retained by VB. Fuel surcharges are not refundable.

• Cruises
The cruise schedule is subject to changes based on navigation, security and safety imperatives. VB declines liability for any changes made to your cruise itinerary by the cruise line or by the ship's captain, including the removal of a port of call and/or a connection provided for in the schedule, when said changes are made for reasons of security, safety or force majeure.

Clause Twelve • HOTEL SERVICES

Hotel ratings: Star ratings used to classify hotels outside France are awarded in accordance with local standards, which will differ from French standards.

  • Single room/cabin: Although sometimes smaller and in less desirable locations, single rooms and cabins can be booked at a supplement. If you book as a single passenger and have not opted for a single room, you will be charged the single room supplement when you make your booking.
  • Sea facing/sea view: When an establishment advertises a room as 'sea facing', 'garden facing' or something else, the view is never guaranteed. Sea views and garden views may be full, side or partial views.
  • Meals: Bookings on 'Half board' include dinner plus an overnight stay plus breakfast. Bookings on 'Full board' include dinner plus an overnight stay plus breakfast plus lunch. Drinks, including mineral water, must be paid for separately unless the description specifically states that they are already included in the price. Bookings on 'All Inclusive' may not necessarily include absolutely everything in the price. For example, certain types of premium drinks may not be included.
  • Pets: Our properties in France accept certain pets (a surcharge is payable and conditions will vary according to the property) as long as they are kept on a leash or in a cage or pet carrier whenever they are in the public areas of the property. (To find out whether or not a property accepts pets, please check on our website).
  • Damage: You, the Holidaymaker, agree and undertake to use your room in a responsible manner. Any behaviour that contravenes the property's internal regulations, is offensive or causes a disturbance will result in VB asking you to leave the property. In such circumstances you will not be entitled to any compensation and/or any refund of monies that may already have been paid. You must inform the property of any damage you may have caused. You are liable for any and all damage caused by you and you undertake, in the case of deterioration of the facilities put at your disposal (room, common areas such as swimming pools, jacuzzis, garden, lounges and toilets) to pay the cost of repairing them.
  • Theft – Damage: VB strongly advises you not to take any valuables with you in order to limit risks in cases of loss or theft. All personal belongings and valuables (money, jewellery, credit cards, electronic devices, etc.) are your own responsibility. Any valuables and personal belongings should be placed in the safe in your room or handed over to the property's reception for safekeeping.
  • Sports facilities and others: Access to facilities such as hammams, fitness rooms, etc. is subject to the specific conditions for use of the various facilities. For children, access to the swimming pool requires the presence of an adult and the specific conditions and operating hours in force at the individual property must be obeyed. Operating hours for restaurants, spas and other facilities are subject to change without notice.

Clause Thirteen • INFORMATION TO BE PROVIDED BY YOU

You must inform VB, in writing and prior to setting up the itinerary for your journey, of any specific details about your party that could impact the journey in some way (e.g. a person with reduced mobility with or without a wheelchair, if you are bringing a pet, if you are bringing a musical instrument, etc.), as well as any special requests you may have.

Clause Fourteen • ACCESSIBILITY

So that we can ensure the comfort and safety of passengers, people who are disabled or have reduced mobility must provide VB with essential information about their disability prior to booking. This will allow us to provide assistance and possibly make appropriate adaptations to the journey in line with their specific needs. For safety reasons, VB reserves the right to refuse bookings for a destination that it considers not accessible; such refusal shall not be considered refusal to sell.

Clause Fifteen • VB's LIABILITY

VB guarantees the smooth running of your stay or journey, both in France and abroad. However, VB declines liability in the event of non-performance or improper performance of the contract for reasons attributable to you, or to an unpredictable and insurmountable act by a third party unconnected with the provision of the services provided for in the contract, or in a case of force majeure. 

Clause Fifteen • VB's LIABILITY

VB is responsible for the proper implementation of all of the travel services set out in the contract pursuant to Article 211-16 of the French Tourism Code and is bound to assist travellers in difficulty pursuant to Article L211-17-1 of the French Tourism Code. VB declines liability in the event of:

  • Loss or theft of passengers' flight tickets.
  • Failure to present to the authorities and/or transport providers the necessary administrative and/or health documents required to travel and/or enter the destination countries and/or cross borders, as informed by VB.
  • Damages caused by you or by a third party unconnected with the provision of the travel services provided for in the contract or by an occurrence of an unpredictable and unavoidable nature or by exceptional and unavoidable circumstances. VB declines any and all liability in respect of indirect damages.
  • Arrival after the scheduled check-in and/or boarding time for any type of transport, especially air transport. VB shall not be required to refund tickets in such cases.
  • The performance of services purchased by you in situ and not included in the journey itinerary, as well as any trips taken at your initiative before or after the journey.
  • Cancellation caused by exceptional and unavoidable circumstances and/or for reasons connected to ensuring passengers' safety and/or an injunction issued by an administrative authority. In such cases, VB reserves the right to change the scheduled dates, times or itineraries in order to safeguard passengers' safety, and without passengers having right of appeal.

Clause Sixteen • TRANSFERRING YOUR BOOKING TO SOMEONE ELSE

If you cannot travel as planned, you can transfer your booking to someone else as long as you have not yet used any of the services on the booking (but note that insurance policies cannot be transferred). In this case, you must inform VB by registered letter sent with acknowledgement of receipt no later than seven days before the start date of your journey (fifteen days for cruises), providing us with the names and addresses of the person or persons who will now be travelling. The new travellers must meet the same conditions as you to be able to undertake the journey or stay and the changes may be subject to the time required for any visas to be obtained and to the airline agreeing to accept the new travellers in your place. A booking fee of at least €50 per person, as well as any related costs, will be charged (to you and/or the new travellers) for this transaction.

Clause Seventeen • MULTI-RISK INSURANCE

VB has negotiated and taken out a multi-risk insurance policy underwritten by ASSURINCO (group contract no. 4316) for its holidaymakers who have booked a package tour (3.5%, tax included, of the total package price). The main cover provided by this policy includes: trip cancellation/curtailment, repatriation, loss of luggage and individual liability insurance while abroad. Full details of the cover provided can be obtained on request prior to taking out the policy and, in any case, will be sent to you when your booking is confirmed. The multi-risk insurance is optional but must be taken out no later than the earliest date on which cancellation fees would apply as shown in the schedule of cancellation fees. Insurance premiums must be paid along with your deposit. If you already have an insurance policy of your own for the risks covered by this policy, you may decline it at no cost no later than 14 days from its start date and as long as no claims have been made on it in the meantime.

Clause Eighteen • PROFESSIONAL INDEMNITY COVER

VB is insured with MMA, through a professional indemnity insurance policy in accordance with the provisions of Articles 20 et seq. of Decree No. 94-490 of 15 June 1994, made pursuant to Article 31 of Law No. 92-645 of 13 July 1992. The cover is up to €5,000,000 per year of insurance.

Clause  Nineteen • CUSTOMER SATISFACTION

You will be given the opportunity to share your personal thoughts and opinions of your journey or stay with other travellers by completing a customer satisfaction questionnaire. Your answers may be published on the VB holidaymakers' review site. The questionnaire will be sent to you by e-mail. The information gathered in the questionnaire will be processed by computer under the responsibility of VB. You will be asked to provide your first name and the first letter of your surname, and the information you provide will be used by VB in accordance with the legislation in force, especially that relating to the protection of personal data.

Clause Twenty • EVIDENCE

Pursuant to the provisions of Article 1316-2 of the French Civil Code, it is expressly agreed that unless there is a manifest error by VB, the data stored in VB's information system and/or the information systems of their partners and/or service providers, particularly the electronic messaging tools used, is considered as conclusive evidence with regard to the bookings made and the fulfilment of the obligations of the parties. Data in computerised or electronic form thus stored constitutes proof, and if it is produced as evidence by VB in any dispute or other proceedings, it shall be admissible, valid and enforceable between the parties in the same way, under the same conditions and with the same probative force as any document that may be drawn up, received or kept in writing.

Clause Twenty • COMPLAINTS

During your trip
You are invited to contact VB in the event that you discover your travel services are not being properly provided. In the event of a complaint and if applicable, your failure to inform us of any failing in the provision of your travel services while travelling will be taken into account if this could have financial consequences.

After your trip
You may lodge a claim against VB for failure to perform the contract or for improper performance of the contract. To do so, you must send a registered letter with proof of receipt to the address shown above no later than 15 days after your stay or journey. If you have not received a satisfactory reply to your complaint from VB within 60 days, you may send the complaint to the Médiateur du Tourisme et du Voyage (Travel and Tourism Ombudsman). Contact information and details of the procedure can be found online at mtv.travel.

Clause Twenty-one • DATA PROTECTION

The information you give us is stored in a computerised file by VACANCES BLEUES. Certain information must be given to VACANCES BLEUES when you make your booking and/or request for travel services. Such information will be clearly marked with an asterisk. If you do not provide us with this information, we will not be able to process your requests. The other information requested is optional. We need to process your personal data in order to offer you a contract for the purpose of providing and performing your travel services. The personal data collected is used to allow you to access all of the information about the journeys you have booked or requests, the performance of your requests (proposed journey, provision of travel services), to offer you similar services or journeys that may be of interest to you, for statistical purposes, to sign you up, at your request, for newsletters and to inform you, with your consent, of information about VACANCES BLEUES and its partners (news, products and services, marketing and personalised offers). We would like to inform you that in order to be able to provide you with the travel services booked, your data will be passed on to VACANCES BLEUES' subsidiaries and partners, suppliers of the services booked (hoteliers, carriers, etc.) or technical service providers (IT, hosting, distribution of e-mails, online payment provider, etc.), which may be located outside the European Union. Our subsidiaries and/or partners undertake to use your personal data only to perform certain tasks that are essential to the provision of your travel services, in strict compliance with your rights in terms of personal data protection and in accordance with the legislation in force. VACANCES BLEUES undertakes neither to transfer nor to sell your personal data to third parties who are not partners. Your data will be kept for the duration of our contractual relationship and for as long as required by law or regulatory obligations. In any event, if no further contract is established between us over a three-year period, your personal data will be permanently deleted or rendered anonymous. Pursuant to the amended French data protection law no. 78-17 of 6 January 1978, you have a right of access, objection (in particular to the sending of marketing communications), rectification, limitation and deletion, and a right to portability with regard to your personal data. To exercise these rights, please write to the following address: Vacances Bleues Diffusion Tourisme: 32 Rue Edmond Rostand - BP 217 - 13431 Marseille Cedex 06 or send an e-mail to donneespersonnelles@vacancesbleues.fr. You have the right to lodge a complaint with the CNIL (the French data protection authority) if you consider that we are not abiding by the regulations applicable to personal data. For more information on how we collect and process your personal data, please read our privacy and cookie policies, which you can find online at www.vacancesbleues.com. Pursuant to Article L.223-2 of the French Consumer Code, you can sign up on a cold-calling opt-out register.

Clause Twenty-two • PHOTOS AND ILLUSTRATIONS

The photographic illustrations in this brochure only show partial and incomplete views of the sites, facilities and properties offered. We reserve the right to correct them in case of misprints or omissions in the brochures.
Photo credits: Wallis, Fotolia, Adobe Stock, Shutterstock, Istock, Thinkstock, Getty Image, Vacances Bleues.

Photo credits: Wallis, Fotolia, Tourist Offices, Shutterstock, Istock, Thinkstock, Vacances Bleues.

Retailer

VACANCES BLEUES (Commercial name) – DIFFUSION TOURISME                          
SAS with capital of 914,694 €
Postal address: 32, rue Edmond Rostand 13006 Marseille 
Marseille Trade and Companies Register 421 866 344 
Registration Atout France IM 013100138 
Intracommunity VAT number: FR 80 421 866 344

Organizers

VACANCES BLEUES ÉVASION 
SAS with capital of 1 219,592€
Postal address: 32, rue Edmond Rostand 13006 Marseille
Marseille Trade and Companies Register 378 713 309
Registration Atout France IM 013100145
Intracommunity VAT number: FR 85 378 713 309

VACANCES BLEUES RÉSIDENCES 
SAS with capital of 1,913,3971€
Postal address: 32, rue Edmond Rostand 13006 Marseille
Marseille Trade and Companies Register 424 860 435
Registration Atout France IM 013100146
Intracommunity VAT number: FR 56 424 860 435

VACANCES BLEUES HÔTELS 
SAS with capital of 677,416,24€
Postal address: 32, rue Edmond Rostand 13006 Marseille
Marseille Trade and Companies Register391 127 875
Registration Atout France IM 013100144
Intracommunity VAT number: FR 51 391 127 875

FINANCIAL GUARANTEE BODY
UNAT - 8 Rue César Franck - 75015 Paris

CIVIL LIABILITY INSURANCE
MMA - 14 BD Marie et Alexandre Oyon – 72030 LE MANS CEDEX

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GENERAL AND SPECIAL CONDITIONS OF SALE FOR INDIVIDUAL TRIPS 2020

Valid for all trips starting on or after 1 December 2019 and ending on or before 30 November 2020.

PREAMBULE

The purpose of these general conditions of sale (hereafter 'GCS') is to set out the respective obligations of the company DIFFUSION TOURISME (trading under the name VACANCES BLEUES) in its capacity as retailer (hereafter 'VB') and of the Holidaymaker (hereafter 'you' or the 'Holidaymaker'). When you make a booking for a journey and/or a stay organised by VB (hereafter 'Journey'), you, the Holidaymaker, are deemed to be unreservedly in agreement with the general conditions set out below. These conditions of sale have been written in accordance with articles L.211-1 et seq. and R.211-1 et seq. of the French Tourism Code, which governs the conditions under which activities relating to the organisation and sale of journeys or package holidays may be conducted. These GCS may be amended without notice at any time.  In such cases, amendments will come into force from the time they are posted online but will only be applicable to bookings made after they have been posted online. You acknowledge that you are of legal age and are not under guardianship or curatorship. You act upon your own behalf and that of the other people associated with your booking; you warrant, in this respect, that you are properly authorised to act in this way, that the information provided by you is true and that you are making a personal undertaking for the people included in the same file.

SUMMARY OF TRAVELLERS' RIGHTS 
ARTICLES L. 211-8, R 211-1-2 AND R. 211-4 OF THE FRENCH TOURISM CODE

VB recommends that, before making any booking, you familiarise yourself with the following informative guidelines set out in the French Tourism Code:

What you need to know when purchasing a package tour: The combination of travel services offered to you is a package in the sense of EU directive 2015/2302 and Article L.211-2 II of the French Tourism Code. You are therefore entitled to all of the rights granted by the European Union in respect of packages, such as they have been transposed into the French Tourism Code. VB and its organiser partners will be fully responsible for the proper performance of the package as a whole. Furthermore, as required by law, VB has protection in order to refund your payments and, if transport is included in the package, to ensure you get back home in the event that it becomes insolvent.
For more information about your essential rights under EU directive 2015/2302, click here.

What you need to know when purchasing travel services (hotel services or basic rentals): 

If you purchase travel services, you are entitled to the rights granted by the French Tourism Code. The organiser and the retail travel agency will be fully responsible for the proper performance of the travel service.
Furthermore, as required by law, the organiser and the retail travel agency have protection in order to refund your payments in the event that they become insolvent.
For more information about your rights, click here.

GENERAL CONDITIONS OF SALE

Clause One • PRELIMINARY INFORMATION

These general conditions of sale are part of the preliminary information referred to in Article R 211-4 of the French Tourism Code, along with the brochure, the website www.vacancesbleues.fr and the product fact sheets.
Pursuant to Article L211-9 of the French Tourism Code, VB expressly reserves the right to amend the information on the website and on the fact sheets, particularly the prices and the details of what is included in the transport and accommodation services, the minimum number of people required for the trip to go ahead, if applicable, the identity of the air carrier, the itineraries of the tours and the dates on which hotels open and close.

Clause Two • OPTION – BOOKING

Journeys may be booked over the phone with our call centre on 0825 394 959, or online on our website www.vacancesbleues.com, or by contacting the establishment direct. You must confirm your booking before the option expires by paying the deposit or by providing your credit card details as set out in Clause Six. Upon receipt of your deposit, VB will send you your booking confirmation by e-mail. The booking confirmation sent to you serves as confirmation of the conclusion, by electronic means, of the sales contract between VB and yourself. To this end, you agree to the use of e-mail for the purposes of finalising the contract or for the transmission of information relating to the performance of the contract, pursuant to Article 1369-2 of the civil code.

Clause Three • NO COOLING-OFF PERIOD

You are informed that, in accordance with Article L.121-20-4 of the French Consumer Code, there is no cooling-off period, as provided for in Article L. 121-20 et seq. of said code. Consequently, all journeys sold are governed by the cancellation and amendment conditions set forth in Clause Seven.

Clause Four • BOOKING FEES

VB will charge a booking fee of 20 euros per booking for all journeys lasting four or more nights. Booking fees are not refundable unless the journey is cancelled by VB.

Clause Five • PRICES

Prices shown as 'from' are valid for certain dates and departure cities, and are subject to availability. The final price will be confirmed when you take out an option on a booking. The prices are considered package prices and cannot be broken down into component parts.
Unless expressly stated to the contrary, the prices do not include booking fees (see Clause Four), multi-risk insurance (see Clause Seventeen), any personal expenditure (e.g. laundry, room service, telephone calls, fees for issuing passports, etc.), tourist taxes, tips, costs involved in obtaining visas and, more generally, any service not explicitly mentioned in the preliminary information documents. In the case of journeys abroad, the 'all taxes included' price means that all variable taxes connected to the transport by air or by sea (e.g. airport taxes, security taxes and fuel and solidarity surcharges) are included in the price. Prices are subject to change as set forth in Clause Eight. In the case of journeys within France, you may be offered several different types of rate, e.g. room only, bed and breakfast and/or with meals at a supplement for any stay of four nights or less; or a flexible rate that lets you change or cancel your booking, even at a late stage, without charges; or a promotional rate that you cannot cancel and which is non-refundable. The specific payment and cancellation conditions for these rates will be shown on the option and on your booking confirmation.

Promotions: Unless otherwise stated, price reductions and special offers mentioned in the brochure or on online at vacancesbleues.com may not be used in conjunction with each other. It should be noted that promotional offers are not available to customers with bookings made prior to the date of the offer. Holidaymakers who have paid a higher rate will not under any circumstances be entitled to a refund of the difference between the price they paid for their booking and the promotional price.

Clause Six • PAYMENT

• Payment schedule
Bookings for journeys, stays or accommodation lasting four or more nights will only be accepted subject to the payment of a deposit corresponding to 30% of the total cost of the booking, the full cost of the booking fee and insurance and, if applicable, the full cost of the transport tickets (air or rail) purchased from VB in order to travel to the locale of the stay in France.
Unless stated otherwise on the booking confirmation, the outstanding balance must be paid:

  • No later than 65 days before departure in the case of river and sea cruises;
  • No later than 45 days before departure for journeys abroad and stays in France.

For bookings made after the final payment date, full payment is due at the time of booking. Specific payment and cancellation conditions apply to accommodation bookings (accommodation only, bed and breakfast, and/or additional meals) of four nights or less, depending on the establishment and the type of rate chosen. These conditions will be shown on your option and on your booking confirmation. For such bookings you must provide credit card details (card number, name on the card and expiry date) in order to guarantee the payment of your stay.In the case of rates which cannot be cancelled and are non-refundable, your stay must be paid in full when your booking is confirmed.

• Payment methods
The following methods can be used to pay for your stay:

  • Credit card (Visa, Eurocard/Mastercard and American Express);
  • Bank cheque made payable to Vacances Bleues and with following details written on the back (even if you enclose a covering letter): name, date of stay, name of establishment and contract number;
  • Cash only in person at a travel agency and up to the permitted legal limit, i.e. 1,000 euros;
  • Holiday vouchers may be used to pay the deposit and the balance in the case of stays in France. For journeys abroad, they may only be used to pay the balance. They must be valid at the time of booking. Holiday vouchers used to pay the balance of a booking must be received no later than 65 days before departure for river and sea cruises and for journeys abroad. They must be made payable to Vacances Bleues. We recommend that you send them to us using a secure method, e.g. registered mail or a courier service depending on the value of the holiday vouchers. VB declines all liability in the event of such vouchers going missing or being stolen in transit.

• Late payment
If you do not pay the sums due for your booking by the final payment dates set out above, VB will be entitled to release your booking and will be fully and legally entitled to cancel the contract without notice for reasons imputable to you. Cancellation penalties will then be due to VB as set forth in Clause Seven. Any person who has defaulted on the payment of a previous booking will be refused any further bookings until such time as the monies owed have been paid in full.

Clause Seven • AMENDMENT OR CANCELLATION OF THE BOOKING BY YOU, THE HOLIDAYMAKER

If you wish to amend or cancel your booking you must inform VB in writing using a method that allows receipt to be confirmed. The date on which your written communication is received will be the date used to calculate any penalties or fees. The date on which VACANCES BLEUES receives your cancellation and the first day of the journey or stay are taken into account in the calculation of the deadlines.
Any amendment or cancellation requests received on a Saturday, Sunday, public holiday or non-business day, or which are received after 5 pm, shall be considered as having been received on the next business day thereafter.

• Cancellation fees applicable to stays in France:
Accommodation (room only, or with breakfast and/or additional meals) for stays of four nights or less: The conditions applicable to amendments and cancellations vary depending on the establishment and the type of rate chosen. The specific conditions will be shown on your quote and on your booking confirmation.

Stays on HB and FB, and rooms booked for more than four nights: If you cancel your booking before departure, cancellation fees will apply on a sliding scale up to the full cost of the booking (except for any booking fees and insurance premiums which are non-refundable and will be retained by VB).

  • More than 45 days before the start date of your stay: €30 per booking;
  • Between 45 days and 31 days before the start date of your stay: 10% of the cost of the stay;
  • Between 30 days and 21 days before the start date of your stay: 30% of the cost of the stay;
  • Between 20 days and 8 days before the start date of your stay: 50% of the cost of the stay;
  • Less than 8 days before the start date of your stay: 100% of the cost of the stay.
  • For stays which include additional packages, the full cost of such packages will also be forfeited.

A cancellation fee of 100% of the cost including tax will be levied in the event of any cancellation of travel tickets (flight, train and bus tickets) purchased through VB for the purpose of travelling to your holiday destination in France.

• Cancellation fees applicable to journeys abroad
If you cancel your booking before departure, cancellation fees on a sliding scale will apply per person up to the full cost of the booking (except for any booking fees and insurance premiums which are non-refundable and will be retained by VB), as set out below, including all taxes:

In general:

  • From the date of booking until 65 days before the date of departure, 20% of the total cost of the journey;
  • Between 64 days and 31 days before the date of departure, 30% of the cost of the journey;
  • Between 30 days and 21 days before the date of departure, 50% of the cost of the journey;
  • Between 20 days and 11 days before the date of departure, 75% of the cost of the journey;
  • Less than 11 days before the date of departure, the full cost of the journey (100%);
  • No-shows on the date of departure, the full cost of the journey (100%).

Exceptions:

Armenia, Canada, Costa Rica, Cuba, Norway, Mexico, Peru and the American West:

  • From the date of booking until 125 days before the date of departure: 30% of the full cost of the journey;
  • Between 124 and 33 days before the date of departure: 45% of the full cost of the journey;
  • Between 32 and 21 days before the date of departure: 70% of the full cost of the journey;
  • Less than 21 days before the date of departure: the full cost of the journey (100%);
  • No-shows on the date of departure: the full cost of the journey (100%).

Iceland :

  • From the date of booking until 125 days before the date of departure: 30% of the full cost of the journey;
  • Less than 125 days before the date of departure: the full cost of the journey (100%);
  • No-shows on the date of departure: the full cost of the journey (100%).

The Balearic Islands, the Canary Islands, Croatia, Scotland, Egypt, Ireland, Jordan, Madeira, Montenegro and Vietnam:

  • From the date of booking until 35 days before the date of departure: 50% of the full cost of the journey;
  • Less than 35 days before the date of departure: the full cost of the journey (100%);
  • No-shows on the date of departure: the full cost of the journey (100%).

River cruises (except the Volga):

  • From the date of booking until 91 days before the date of departure: 30% of the full cost of the journey;
  • Between 90 and 53 days before the date of departure: 60% of the full cost of the journey;
  • Between 52 and 33 days before the date of departure: 70% of the full cost of the journey;
  • Less than 33 days before the date of departure: the full cost of the journey (100%).

Sea cruises and Volga cruises:

  • From the date of booking until 125 days before the date of departure: 15% of the full cost of the journey;
  • Between 124 and 62 days before the date of departure: 20% of the full cost of the journey;
  • Between 61 and 33 days before the date of departure: 50% of the full cost of the journey;
  • Less than 33 days before the date of departure: the full cost of the journey (100%);
  • No-shows on the date of departure: the full cost of the journey (100%).

• Visa and travel authorisation fees
For all journeys requiring a visa or other form of travel authorisation. Once the visa application has been submitted, visa fees are not refundable.

Clause Eight • AMENDMENT OR CANCELLATION OF BOOKING BY VB

• Possible changes to the programme
VB may be forced to make changes to the programme as originally planned, either for reasons of its own or for reasons beyond its control. Excursions or parts of a programme may have to be amended and the order of itineraries may have to changed, particularly in accordance with local conditions or if the destinations become inaccessible. Cruise schedules are subject to changes based on navigation, security and safety imperatives. VB declines liability for any changes made to your cruise itinerary by the cruise line or by the ship's captain, including the removal of a port of call and/or a connection provided for in the schedule, when said changes are made for reasons of security, safety or force majeure.

• Price changes
VB reserves the right to increase or lower prices within the limits set forth in articles L.211-12 and R.211-8 of the French Tourism Code, in order to address the following: 

  • The cost of transport, specifically with regard to the cost of fuel.
  • Fluctuation in charges and fees relating to the services provided, such as airport and port taxes.
  • Fluctuating exchange rates.

The prices of the journeys advertised in this brochure and on our website were calculated on the basis of the exchange rates used to pay service providers and apply to all stays starting from 1 December 2019.

  • The exchange rate used to calculate prices for Cambodia, Costa Rica, Cuba, United Arab Emirates, Egypt, Ecuador, the USA, Israel, Jordan, Mexico, Peru and Vietnam was 1 USD = €0.90.
  • The exchange rate used to calculate prices for Canada was 1 CAD = €0.68.
  • The exchange rate used to calculate prices for Scotland was 1 GPB = €0.87.
  • The exchange rate used to calculate prices for Iceland was 1 ISK = €0.0073.

Any such price changes will apply to every person already booked or who subsequently books and will be applied to invoices no later than 19 days prior to departure. In the event of a price increase in excess of 8%, holidaymakers who have already booked will have the option to cancel without penalty (except for booking fees and advance payments to guarantee bookings) as long as they do so no later than seven days after receiving notification of the increase. Starting from 20 days prior to departure, no price changes can be made.

• Cancellation due to insufficient participants
The minimum number of participants required to ensure a journey goes ahead is shown in the 'Guaranteed Departure' symbol. When a stay or journey is subject to a minimum number of participants and that number has not been reached, VB reserves the right to cancel the journey no later than 21 days before your scheduled departure date for journeys longer than 6 days; no later than 7 days before your scheduled departure date for journeys lasting between 2 and 6 days; and no later than 48 hours before your scheduled departure date for journeys lasting 1 to 2 days. No compensation will be due in such cases. VB will then refund all monies you may already have paid but no compensation will be due.
 

Clause Nine • DURATION OF THE JOURNEY

The duration of a journey is calculated from the day you are due to check in at the airport or board to start your outward journey until the day of your return. Stays are calculated on the basis of the number of nights spent at the hotel or on your cruise ship, and not on the number of days. The first and last days may be shorter due to a late arrival or early-morning departure, based on the timetable information provided by the transport companies, especially airlines. We recommend you avoid planning important tasks for the day before your departure or the day after your return.
No refunds will be made in the event that you choose to interrupt or curtail your stay. Similarly, no refunds will be made for any excursions or packages booked but not used, regardless of the reason.

Clause Ten • ADMINISTRATIVE AND HEALTH FORMALITIES

Any recommendations made to you about formalities at the time of booking are subject to change. You are therefore strongly advised to consult the website www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs/ to check the latest versions of any administrative or health formalities. VB declines all liability in the event that you are refused boarding or entry to a foreign country because you were not in possession of a valid identity document and/or any necessary visas. In such cases you will not be entitled to any refund or any compensation from VB and you will be liable for any additional costs that may arise as a result. If you are a French national, the applicable administrative formalities will be specified on your booking confirmation e-mail. If you are a national of another country, you should contact your embassy for advice. Any costs involved in fulfilling formalities and obtaining passports and visas must be paid for by you and cannot be refunded under any circumstances.

• General administrative formalities
Information to be provided at the time of booking: the full name, date of birth and identity document numbers for each passenger must be provided at the outset. The spelling of the passengers' names must be exactly the same as that shown on the identity documents that they will use for the stay and/or international travel.

• Identity document: Irrespective of your destination, you must travel with a valid identity document (often it must be valid for six months after your return date) and obey all the police, customs and health authority formalities applicable to your journey. French identity cards whose validity has been extended from 10 to 15 years without the extension being physically marked on the card are not accepted by countries outside the European Union and even by some European Union countries. VB strongly recommends that you travel with a passport which has sufficient remaining validity to meet the requirements of the destination country.

• You can contact the embassy or consulate of the destination country or check online at https://www.diplomatie.gouv.fr/fr/services-aux-citoyens/documents-officiels-a-l-etranger/article/extension-de-la-duree-de-validite-de-la-carte-nationale-d-identite.

• Visas: Depending on your destination and the type of passport you have, you may have to apply for a visa. Please be advised that it takes an average of approximately 30 days to obtain a visa, starting from the date when all of the necessary documents are received by the embassy or consulate in question; in some cases, depending on the destination, it can take as long as 90 days or more. To help you make your visa application and find out exactly how long it is expected to take, you can contact the embassy or consulate of the destination country, or check online at www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs/.

• Administrative formalities specific to minors (with French nationality)
If a child is travelling with only one parent, alone in the company of an adult who does not have parental power, or with a relative who does not have the same last name, an authorisation to leave French territory is compulsory. Specific formalities may be required for a minor to leave a territory (or to enter a foreign territory). Depending on your destination, we recommend you consult the website www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs/.
For European Union countries: Irrespective of their age (i.e. applies even to newborn babies), children with French nationality must have their national identity card and it must be valid until after the date of their return, or they must have an individual passport which must be valid until after the date of their return.
For non-European Union countries: A valid individual passport (often for six months after the date of return) is compulsory. A visa may also be required.

• Health formalities
For full information on any health risks that may exist in the country or countries you will be staying in or passing through, as well as any recommendations issued by the authorities in this respect and details on how to comply with them, we advise you to consult this website:  www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs/.
For European Union countries, you should bring your European Health Insurance Card (EHIC), which can be obtained free of charge, and an up-to-date vaccination record for other countries.

Clause Eleven • TRANSPORT

• Details of airline(s)
As required by articles R. 211–15 to R. 211–19 of the French Tourism Code, when you make your booking VB will inform you of the airline(s) that it intends to use for your flights, insofar as this information is available when you book. In the event of a change in airline(s), VB will inform you as soon as it becomes aware of such a change, up to the moment of boarding.

• Flight times / Layover airports and connecting flights
You will be informed of the provisional departure and return times when these are already known prior to or at the time of booking, but please be aware that they are liable to change. In fact, given the large number of departure airports and the constraints of each one, flight times may vary and final confirmation is often received in timely fashion prior to departure. Furthermore, bad weather or other circumstances may result in long delays or even a change of airport.
Similarly, when they are known before or at the time a booking is made, the length of any layovers and the airports they will occur in will be made known to you. These too are subject to change. In any event and pursuant to Article L211-10 of the French Tourism Code, you will be provided with the necessary documents and information regarding the expected departure time in timely fashion prior to departure. Where applicable, you will also be informed of the latest check-in time and the expected layover, connection and arrival times. Any seats which are not used on the outward or return journey will not be refunded.

• Special flights / Charters
Please note that the outward and return times of special flights and charters are not known until the final details of the journey are in place, which may not be until between 8 days and 24 hours before departure.

• Feeder flights 
Air fares on feeder flights to and from provincial airports are understood to be subject to availability and to the fact of the airline designated to operate the main flight also operating from your preferred local departure airport. We will try to get you the best possible connection but, depending on when you book and when you are due to fly, as well as on seat availability, it may be necessary to book you on a feeder flight the day before your international flight on your outward journey, or the day after on your return journey. You will be responsible for any extra accommodation and/or meal costs incurred in such cases. Generally, you will be informed of your outward and return feeder flight times 45 days before departure. Once your feeder flight tickets have been issued they cannot be changed or refunded. VB declines all liability in the event of delayed flights and/or cancelled trains if you purchase your feeder service independently. In the case of independent purchase, we recommend a minimum of four hours as a safe connection time and the purchase of amendable train or plane tickets for safety's sake in case the supplier changes the times.

• Refunds of airport taxes and fees
If boarding is not possible, for any reason whatsoever, you may request, in writing and no later than fifteen days after the scheduled date of your journey, the reimbursement of the amount invoiced for taxes, airport charges and other fees where the requirement to pay such fees is linked to the actual boarding of the passenger in accordance with applicable regulations; in such cases a 20% management fee will be retained by VB. Fuel surcharges are not refundable.

Clause Twelve • HOTEL SERVICES

• Hotel ratings
Star ratings used to classify hotels outside France are awarded in accordance with local standards, which will differ from French standards.

• Single rooms and cabins
Although sometimes smaller and in less desirable locations, single rooms and cabins can be booked at a supplement. If you book as a single passenger and have not opted for a single room, you will be charged the single room supplement when you make your booking.

• Sea facing/sea view
When an establishment advertises a room as 'sea facing', 'garden facing' or some other type of 'facing', the view is never guaranteed. Sea views and garden views may be full, side or partial views.

•  Meals:
The board bases of Half Board, Full Board and 'All Inclusive' start with dinner on the first day and end with breakfast on the last day. Bookings on Half board include dinner plus an overnight stay plus breakfast. Bookings on Full board include dinner plus an overnight stay plus breakfast plus lunch. Drinks, including mineral water, must be paid for separately unless the description specifically states that they are already included in the price. If your booking is All Inclusive, you can consume unlimited amounts of certain drinks during certain times, as long as you are of the legal drinking age. Excessive consumption of alcohol is dangerous. We cannot guarantee that our restaurants will be able to offer any particular type of board basis.

• Pets
Our properties in France accept certain pets (a surcharge is payable and conditions will vary according to the property) as long as they are kept on a leash or in a cage or pet carrier whenever they are in the public areas of the property. (To find out whether or not a property accepts pets, please check on our website www.vacancesbleues.com).

• Security deposit
You may be asked to pay a security deposit of up to €250 on arrival.  This sum will be returned to you at the end of your stay as long as your accommodation is left in a satisfactory condition. Deductions may be made to cover additional costs, such as outstanding extras bills, damage and housekeeping charges).

• Damage
You agree and undertake to use your room in a responsible manner. Any behaviour that contravenes the property's internal regulations, is offensive or causes a disturbance will result in VB asking you to leave the property. In such circumstances you will not be entitled to any compensation and/or any refund of monies that may already have been paid. You must inform the property of any damage you may have caused. You are liable for any and all damage caused by you and you undertake, in the case of deterioration of the facilities put at your disposal (room, common areas such as swimming pools, jacuzzis, gardens, lounges and toilets) to pay the cost of repairing them.

• Theft – Damage
VB strongly advises you not to take any valuables with you in order to limit risks in cases of loss or theft. You are responsible for looking after all of your personal belongings and valuables, including but not limited to money, jewellery, credit cards and electronic devices. Such valuables and personal belongings should be stored in the safes provided in the rooms, where applicable.

• Sports facilities and others
Access to facilities such as hammams, fitness rooms, etc. is subject to the specific conditions for use of the various facilities. For children, access to the swimming pool requires the presence of an adult and the specific conditions and operating hours in force at the individual property must be obeyed. Operating hours for restaurants, spas and other facilities are subject to change without notice.

Clause Thirteen • INFORMATION TO BE PROVIDED BY YOU

You must inform VB, in writing and prior to booking your journey, of any specific details about your party that could impact the journey in some way (e.g. a person with reduced mobility, with or without a wheelchair; if you are bringing a pet; if you are bringing a musical instrument, golf equipment or diving equipment, etc.), as well as any special requests you may have.

Clause Fourteen • ACCESSIBILITY

In order that we can ensure the comfort and safety of passengers, people who are disabled or have reduced mobility must provide VB with essential information about their disability prior to booking, so that the suitability of the journey can be assessed. For safety reasons, VB reserves the right to refuse bookings for a destination that it considers not accessible; such refusal shall not be considered refusal to sell.

Clause Fifteen • VB's LIABILITY

VB is responsible for the proper implementation of all of the travel services set out in the contract pursuant to Article 211-6 of the French Tourism Code and is bound to assist travellers in difficulty pursuant to Article L211-17-1 of the French Tourism Code.
VB declines liability in the event of:

  • Loss or theft of passengers' flight tickets.
  • Failure to present to the authorities and/or transport providers the necessary administrative and/or health documents required to travel and/or enter the destination countries and/or cross borders, as informed by VB.
  • Damages caused by you or by a third party unconnected with the provision of the travel services provided for in the contract or by an occurrence of an unpredictable and unavoidable nature or by exceptional and unavoidable circumstances. VB declines all liability for indirect damages:
  • For arrival after the time scheduled at check-in and/or upon boarding of any travel itinerary, especially with regard to air travel. VB shall not be required to refund tickets in such cases.
  • The performance of services purchased by you in situ and not specified as being included in the journey, or any pre- or post-journey feeder transport purchased on your initiative.
  • Cancellation caused by exceptional and unavoidable circumstances and/or for reasons connected to ensuring passengers' safety and/or an injunction issued by an administrative authority. In such cases, VB reserves the right to change the scheduled dates, times or itineraries in order to safeguard passengers' safety, and without passengers having right of appeal.

Clause Sixteen • TRANSFERRING YOUR BOOKING TO SOMEONE ELSE

If you cannot travel as planned, you can transfer your booking to someone else as long as you have not yet used any of the services booked (but note that insurance policies cannot be transferred). In this case, you must inform VB by registered letter sent with acknowledgement of receipt no later than seven days before the start date of your journey (fifteen days for cruises), providing us with the names and addresses of the person or persons who will now be travelling. The new travellers must meet the same conditions as you to be able to undertake the journey or stay and the changes may be subject to the time required for any visas to be obtained and to the airline agreeing to accept the new travellers in your place. A booking fee of at least €50 per person, as well as any expenses related to issuing new tickets, will be charged (to you and/or the new travellers) for this transaction.

Clause 17 • MULTI-RISK INSURANCE

VB offers its customers the opportunity to take out a multi-risk insurance policy underwritten by ASSURINCO (group contract no. 4316) at a cost of 3.5% (tax included) of the total package price, excluding aviation taxes. The main cover provided by this policy includes: trip cancellation/curtailment, repatriation, loss of luggage and individual liability insurance while abroad. Full details of the cover provided can be obtained on request prior to taking out the policy and, in any case, will be sent to you when your booking is confirmed. The multi-risk insurance is optional but must be taken out no later than the earliest date on which cancellation fees would apply as shown in the schedule of cancellation fees. Insurance premiums must be paid along with your deposit. If you already have an insurance policy of your own for the risks covered by this policy, you may decline it at no cost no later than 14 days from its start date and as long as no claims have been made on it in the meantime.

Clause Eighteen • PROFESSIONAL INDEMNITY COVER

VB is insured with MMA, through a professional indemnity insurance policy in accordance with the provisions of Articles 20 et seq. of Decree No. 94-490 of 15 June 1994, made pursuant to Article 31 of Law No. 92-645 of 13 July 1992. The cover is up to €5,000,000 per year of insurance.  

Clause Nineteen • CUSTOMER SATISFACTION

You will be given the opportunity to share your personal thoughts and opinions of your journey or stay with other travellers by completing a customer satisfaction questionnaire. Your answers may be published on the VB holidaymakers' review site. The questionnaire will be sent to you by e-mail. The information gathered in the questionnaire will be processed by computer under the responsibility of VB. You will be asked to provide your first name and the first letter of your surname, and the information you provide will be used by VB in accordance with the legislation in force, especially that relating to the protection of personal data.

Clause Twenty • EVIDENCE 

Pursuant to the provisions of Article 1316-2 of the French Civil Code, it is expressly agreed that unless there is a manifest error by VB, the data stored in the information systems of VB and/or its partners and/or service providers, particularly in the electronic messaging tools used, are considered as conclusive evidence as regards the bookings made and the fulfilment of the obligations of the parties. Data in computerised or electronic form thus stored constitutes proof, and if it is produced as evidence by VB in any dispute or other proceedings, it shall be admissible, valid and enforceable between the parties in the same way, under the same conditions and with the same probative force as any document that may be drawn up, received or kept in writing.

Clause Twenty-one • COMPLAINTS

• During your journey
You are invited to contact VB in the event that you discover your travel services are not being properly provided. In the event of a complaint, and if applicable, your failure to inform us of any failing in the provision of your travel services while travelling will be taken into account if this could have financial consequences.

• After your journey
You may lodge a claim against VB for failure to perform the contract or for improper performance of the contract. To do so, you must send a registered letter with proof of receipt to the address shown above no later than 15 days after your stay or journey. If you have not received a satisfactory reply to your complaint from VB within 60 days, you may send the complaint to the Médiateur du Tourisme et du Voyage (Travel and Tourism Ombudsman). Contact information and details of the procedure can be found on the website www.mtv.travel if you wish to lodge your claim online. Alternatively, you may send a letter to the following address: Médiation Tourisme Voyage - BP 80 303 - 75 823 Paris Cedex 17.

Clause Twenty-two • DATA PROTECTION

The information you give us is stored in a computerised file by VACANCES BLEUES. Certain information must be given to VACANCES BLEUES when you make your booking and/or request for travel services. Such information will be clearly marked with an asterisk. If you do not provide us with this information, we will not be able to process your requests. The other information requested is optional. We need to process your personal data in order to offer you a contract for the purpose of providing and performing your travel services. The personal data collected is used to allow you to access all of the information about the journeys you have booked or requested; the implementation of your requests (proposed journey, provision of travel services); to offer you similar services or journeys that may be of interest to you; for statistical purposes; to sign you up, at your request, for newsletters and to send you, with your consent, information about VACANCES BLEUES and its partners (news, products and services, marketing and personalised offers). We would like to inform you that in order to be able to provide you with the travel services booked, your data will be passed on to VACANCES BLEUES' subsidiaries and partners, suppliers of the services booked (hoteliers, carriers, etc.) or technical service providers (IT, hosting, distribution of e-mails, online payment provider, etc.), which may be located outside the European Union. Our subsidiaries and/or partners undertake to use your personal data only to perform certain tasks that are essential to the provision of your travel services, in strict compliance with your rights in terms of personal data protection and in accordance with the legislation in force. VACANCES BLEUES undertakes neither to transfer nor to sell your personal data to third parties who are not partners. Your data will be kept for the duration of our contractual relationship and for as long as required by law or regulatory obligations. In any event, if you make no further contact with us over a three-year period, your personal data will be permanently deleted or rendered anonymous. Pursuant to the amended French data protection law no. 78-17 of 6 January 1978, you have a right of access, objection (in particular to the sending of marketing communications), rectification, limitation and deletion, and a right to portability with regard to your personal data. To exercise these rights, please write to the following address: Vacances Bleues Diffusion Tourisme: 32 Rue Edmond Rostand - BP 217 - 13431 Marseille Cedex 06 or send an e-mail to donneespersonnelles@vacancesbleues.fr. You have the right to lodge a complaint with the CNIL (the French data protection authority) if you consider that we are not abiding by the regulations applicable to personal data. For more information on how we collect and process your personal data, please read our privacy and cookie policies, which you can find online at www.vacancesbleues.com. Pursuant to Article L 223-2 of the French Consumer Code, you can sign up on a cold-calling opt-out register.

Clause Twenty-three • PHOTOS AND ILLUSTRATIONS

The photographic illustrations in this brochure only show partial and incomplete views of the sites, facilities and properties offered. We reserve the right to correct any misprints or omissions in the brochures.

Photo credits: Wallis, Fotolia, Adobe Stock, Shutterstock, Istock, Thinkstock, Getty Image, Vacances Bleues

Retailer

VACANCES BLEUES (Commercial name) – DIFFUSION TOURISME                          
SAS with capital of 914,694 €
Postal address: 32, rue Edmond Rostand 13006 Marseille 
Marseille Trade and Companies Register 421 866 344 
Registration Atout France IM 013100138 
Intracommunity VAT number: FR 80 421 866 344

Organizers

VACANCES BLEUES ÉVASION 
SAS with capital of 1 219,592€
Postal address: 32, rue Edmond Rostand 13006 Marseille
Marseille Trade and Companies Register 378 713 309
Registration Atout France IM 013100145
Intracommunity VAT number: FR 85 378 713 309

VACANCES BLEUES RÉSIDENCES 
SAS with capital of 1,913,3971€
Postal address: 32, rue Edmond Rostand 13006 Marseille
Marseille Trade and Companies Register 424 860 435
Registration Atout France IM 013100146
Intracommunity VAT number: FR 56 424 860 435

VACANCES BLEUES HÔTELS 
SAS with capital of 677,416,24€
Postal address: 32, rue Edmond Rostand 13006 Marseille
Marseille Trade and Companies Register391 127 875
Registration Atout France IM 013100144
Intracommunity VAT number: FR 51 391 127 875

FINANCIAL GUARANTEE BODY
UNAT - 8 Rue César Franck - 75015 Paris

CIVIL LIABILITY INSURANCE
MMA - 14 BD Marie et Alexandre Oyon – 72030 LE MANS CEDEX

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