General and special conditions of sale
GENERAL CONDITIONS OF SALE, 2017
The current terms and conditions are applicable in relation to the organisation of the sale of trips, stays and/or packages, in compliance with articles R211-3 to R211-11 of the French Code of Tourism, of which the complete reproduction is set out below :
REGULATORY PROVISIONS OF THE TOURISM CODE
Article R.211-3 : Subject to exclusions provided for in the third and fourth paragraphs of Article L. 211-7, any services of offer and sale of trips or holidays give rise to the handing over of appropriate documents that meet regulations defined in this section. In the case of air transport ticket sales or regular line transport tickets that are not accompanied with services linked to this transport, the vendor issues one or several tickets to the purchaser for the entire trip, issued by the transporter or issued under the transporter's liability. In the case of transport by request, the name and address of the transporter, on whose behalf the tickets are issued, must be detailed. Separate invoicing of different elements of the same tourist package does not lead to the vendor being exempt from obligations arising from the statutory provisions of this section.
Article R.211-3-1 : Exchange of pre-contractual information or the availability of contractual conditions is carried out in writing. This may take place by electronic means under conditions of validity and performance as provided for in Articles 1369-1 to 1369-11 of the Civil Code. The vendor's name or corporate name and address are mentioned as well as the registration number as provided in Article L. 141-3 or, if applicable, the name, address and registration details of the federation or union mentioned in the second paragraph of Article R. 211-2.
Article R.211-4 : Prior to entering into a contract, the vendor must provide the consumer with information on the prices, dates and other constituent elements of the services supplied during a trip or holiday, such as:
1° the destination, means, features and category of transport used;
2° the accommodation, its location, degree of comfort and main features, its approval and tourist rating corresponding to regulations or customs in the country to be visited;
3° catering services offered;
4° description of the itinerary if the service purchased is a tour;
5° administrative and health formalities to be completed, and the deadlines within which they should be completed, by nationals or citizens of other member countries in the European Union or another State that is part of the agreement on the European economic space, especially in cases where borders are crossed;
6° visits, excursions and other services included in the fixed price or possibly available at further cost;
7° the minimum and maximum number of participants enabling the trip or holiday to take place and, if the trip or holiday is subject to a minimum number of participants, the deadline upon which the consumer should be informed of the cancellation of the trip or holiday; this date may be set at no less than twenty-one days before the due departure date;
8° the amount or percentage of price to be paid as a down payment upon entering the contract and the schedule established for the payment of the balance due;
9° the terms upon which prices may be revised, as provided for in the contract pursuant to Article R. 211-8;
10° contractual cancellation terms and conditions
11° cancellation terms and conditions set out in Articles R. 211-9, R. 211-10 et R. 211-11;
12° information concerning the optional taking out of an insurance policy covering the consequences of certain specific risks, particularly repatriation costs in case of accident or illness;
13° when the contract includes air transport services, information for each leg of the flight, as provided for in Articles R. 211-15 to R. 211-18.
Article R.211-5 : Prior information given to the consumer binds the vendor, unless in this information the vendor expressly reserves the right to modify certain elements. The vendor should, in this case, clearly indicate how this modification may intervene and what elements may be affected. In any case, modifications made to prior information should be communicated to the consumer before the contract is entered into.
Article R.211-6 : The contract entered into between the vendor and the purchaser must be written, drawn up in two examples, one of which is handed to the purchaser, and signed by both parties. When the contract is entered into electronically, Articles 1369-1 to 1369-11 of the Civil Code are applied. The contract must include the following clauses:
1° the name and address of the vendor, its managing director and insurance company as well as the name and address of the organiser;
2° the destination or destinations of the trip and, in the case of split holidays, the different periods and dates;
3° the means, features and categories of transport used, the dates and points of departure and return;
4° the accommodation, its location, degree of comfort and main features, its approval and tourist rating corresponding to regulations or customs in the country to be visited;
5° catering services offered;
6° description of the itinerary if the service purchased is a tour;
7° visits, excursions and other services included in the total price of the trip or holiday;
8° the total price of services invoiced and the indication of any possible revision of this invoice on the strength of provisions in Article R. 211-8 ;
9° the indication, if necessary, of charges or taxes relating to certain services, such as landing, disembarking or boarding taxes in airports and ports, visitor's occupancy tax when this has not been included in the price of the service or services supplied;
10° the schedule and methods of payment of the price; the last instalment made by the purchaser may not be less than 30% of the price of the trip or holiday and must be made at the time the documents enabling the trip or holiday to be undertaken are handed over to the purchaser;
11° particular terms and conditions requested by the purchaser and accepted by the vendor;
12° the method according to which the purchaser may make a claim against the vendor for the nonperformance or incorrect performance of the contract; such a claim being sent as soon as possible by any means enabling a proof of delivery to the purchaser be obtained, and, if necessary, notified in writing to the organiser of the trip and service provider concerned;
13° the deadline when the purchaser is notified if the trip or holiday is cancelled by the vendor in cases when the trip or holiday is reliant upon a minimum number of participants, in compliance with provisions in paragraph 7 of Article R. 211-4;
14° contractual cancellation terms and conditions
15° cancellation conditions set out in Articles R. 211-9, R. 211-10 and R. 211-11 ;
16° details concerning the risks covered and the amount of guarantees in the insurance policy covering the consequences of the vendor's professional public liability;
17° information concerning the insurance contract covering the consequences of certain cases of cancellation taken out by the purchaser (policy number and name of the insurer), and information concerning the assistance contract covering certain particular risks, and particularly repatriation costs in case of accident or illness; in this case, the vendor must give the purchaser a document at least detailing the risks covered and risks excluded;
18° the deadline on which the purchaser must inform the vendor of any transfer of contract;
19° the undertaking to supply the purchaser, at least ten days before the anticipated date of departure, with the following information:
a) the name, address and telephone number of the vendor's local representative, or, failing this, the names, addresses and telephone numbers of local organisations likely to help the consumer should any difficulties arise, or, failing this, an emergency telephone number in order to contact the vendor;
b) for trips and holidays abroad for minors , a telephone number and address providing direct contact with the child or the person in charge on the site of his/her holiday;
20° the cancellation clause and reimbursement without penalties of the sums paid by the purchaser should the obligation of information set out in paragraph 13 of Article R. 211-4 not be met;
21° the undertaking to supply the purchaser with the departure and arrival times in due course before the start of the trip or holiday.
Article R.211-7 : The purchaser may transfer his/her contract to a transferee who meets the same conditions as him/her to go on the trip or holiday, as long as this contract does not produce any effect. Unless more favourably stipulated to the transferor, the latter should inform the vendor of his/her decision by any means that enables a proof of delivery to be obtained at least seven days before the start of the voyage. When the service sold is a cruise, this deadline is fifteen days. This transfer is not subject, in any case whatsoever, to prior authorization from the vendor.
Article R.211-8 : When the contract includes an express possibility of price revision, within limits set out in Article L. 211-12, it should mention the precise method of calculation, for both increases and decreases, in price variation and particularly for the amount of transport charges and related taxes, the currency or currencies that may have an implication on the price of the trip or holiday, the part of the price to which the variation is applied, the rate of the currency or currencies applied as a reference when establishing the price detailed in the contract.
Article R.211-9 : When, before the purchaser's departure, the vendor is obliged to modify one of the elements that is essential to the contract, such as a significant price increase, and when the vendor disregards the obligation of providing information mentioned in paragraph 13 of Article R. 211- 4, the purchaser may, without prejudice to any recourse for compensation for any possible damages suffered, and after having been informed by the vendor by any means that enables proof of delivery to be obtained:
-either terminate his/her contract and obtain without penalty the immediate reimbursement of amounts paid;
-or accept the modification or the substitute trip proposed by the vendor; a rider to the contract detailing the appropriate modifications is then signed by the parties; any reduction in price is deducted from the amount that may still be due by the purchaser, and, if the payment already made exceeds the price of the modified service, the excess shall be restored to the purchaser before departure.
Article R.211-10 : In the case provided for in Article L. 211-14, when, before the purchaser's departure, the vendor cancels the trip or holiday, the latter should inform the purchaser by any means that enables proof of delivery to be obtained; the purchaser, without prejudice to any recourse for compensation for any possible damages suffered, obtains immediate reimbursement, without penalty, of sums paid from the vendor; in this case, the purchaser receives an allowance that is at least equal to the penalty they he would have had to pay if the cancellation had been made by him/her on that date. Provisions of this article do not, in any case whatsoever, obstruct the conclusion of any amicable agreement for a substitution trip or holiday proposed by the vendor and accepted by the purchaser.
Article R.211-11 : When, after the departure of the purchaser, the vendor is unable to supply a predominant part of the services provided for in the contract that represent a sizeable percentage of the price paid by the purchaser, the vendor must immediately make the following arrangements without prejudice to any recourse for compensation for any possible damages suffered:
-either offer services to replace the anticipated services by possibly bearing any price supplement and, if the services accepted by the purchaser are of an inferior quality, the vendor should reimburse the difference in price to the purchaser, upon his/her return;
-or, if no replacement services are proposed or if these are refused by the purchaser for valid reasons, to supply the purchaser at no extra cost, transport tickets in order to ensure his/her return, in conditions that may be deemed to be equivalent, to the point of departure or to another place accepted by both parties.
The provisions of this article are applicable should the obligation set out in paragraph 13 of Article R. 211-4 not be met.
These general and special conditions of sale may be modified and/or supplemented by VACANCES BLEUES at any time.
In this case, VACANCES BLEUES will post the new version of the general and special conditions of sale on our website: www.vacancesbleues.fr. As soon as it is online, the new version of the general and special conditions of sale shall automatically apply to all customers.
- Classification of foreign hotels: As hotel classifications vary according to the host country, VACANCES BLEUES provides an assessment of the selected hotels arising from the analysis of the assessment forms and/or regular visits conducted by the travel managers.
- Single rooms: Single rooms are generally less well located and smaller than double rooms, although they are more expensive.
- Shared rooms: People travelling alone who want a shared room (subject to agreement) agree to pay the single room supplement in advance prior to departure if VACANCES BLEUES cannot meet their request. They will be advised of the type of accommodation no later than 30 days before departure.
- Sea facing: refers to the positioning of the room inside the hotel, but does not necessarily imply a sea view.
- All of the hotels in France are non-smoking.
It is prohibited for unaccompanied minors to register for VACANCES BLEUES stays. Under no circumstances can VACANCES BLEUES accept the registration of an unaccompanied minor and reserves the right to ask for proof of identity in case of doubt. Furthermore, VACANCES BLEUES cannot be held responsible if, despite this prohibition, an unaccompanied minor registers for a stay or a journey.
As from 15/01/2017, minors residing in France who are not accompanied by a legal guardian will require official authorisation to leave the country. At the time of embarkation, the minor must present, in addition to his or her identity document (national identity card or passport according to the requirements of the destination country), the authorisation form to leave the country completed and signed by one of the parents who is a legal guardian (available from www.service-public.fr), as well as a photocopy of the signatory parent's identity document.
Some of our hotels accept pets in exchange for a small fee. They are then admitted subject to basic hygiene rules and veterinary provisions (up-to-date vaccination card, etc.). You must bring the pet's health record. Their presence requires them to be kept on a lead in the communal areas. Dangerous or aggressive pets (including 1st and 2nd category dogs) and exotic pets are not allowed. We would like to draw the attention of holidaymakers to the risk of being denied access to the hotel if these rules are not respected. It is the customer's responsibility to check whether or not the hotel in question accepts pets, as well as the access conditions to the various areas of the hotel for pets, in advance.
The concept of civil liability (accident, incident, theft) varies from country to country according to the legislation. Customers are strongly advised to insure themselves through an individual insurance policy, not to leave objects of value, cash, jewellery, cameras, keys and identity documents in their luggage and/or room and use the safes made available to them.
ALLOCATION OF ROOMS/APARTMENTS
If you state a preference when booking (choice of location, floor, exposure, etc.) we will do our best to satisfy you within the limits of availability, but this additional service does not constitute a contractual guarantee. The non-satisfaction of a preference can in no case be grounds for cancellation or a pretext to any claim for reimbursement or compensation.
ART. 1: PRICES
- Booking fees:
Each booking of a stay in VACANCES BLEUES hotels, as well as for journeys and cruises, gives rise to the payment of a booking fee of €15. Booking fees are definitively acquired and are not subject to any refund. Any customer requesting a Chronopost/UPS will be charged for the cost of the shipment.
Prices are fixed and cannot be broken down. They are set according to the known economic conditions at the time of the publication of the brochure. They may be reviewed in the event of changing conditions or new regulatory provisions. The tourist tax, which is collected on behalf of the municipalities, is not included in our prices. It is payable on site upon arrival.
In accordance with legislation, bookings are only effective upon receipt of a deposit equal to 30% of the amount of the stay, in addition to the booking fees and any insurance which may have been taken out.
Because of bank and postal delays, payment by credit card is preferred for immediate acceptance of your booking. Where applicable, the price of transport is included in the calculation of the deposit. CAF holiday vouchers may not be used for deposit payments.
The payment of the balance must be made:
- at least 65 days before departure for river and sea cruises
- at least 45 days before departure for stays in France and travel abroad.
Holidaymakers who do not pay the balance within the stated time limits are deemed to have cancelled their stays without them being able to rely on this cancellation and will be liable for cancellation fees under the conditions set out below. For registrations occurring after the deadline for payment of the balance, full payment is required upon registration. Postal orders or cheques must have, on the back, the self-adhesive label located at the top right of your booking confirmation, even if a letter is attached to them. They must be made payable to Vacances Bleues by following the indications on the statements. Payments made in a shipment with a declared value are not accepted. Holiday cheques are accepted for the payment of the deposit and balance for France and only for the payment of the balance for travel abroad. They must be valid at the time of booking. We advise you to fill them in and send them by registered mail. The receipt of holiday cheques as payment of the balance must take place at least 65 days before departure for river and sea cruises and 45 days before departure for stays in France and travel abroad.
- any person who has not paid for a previous stay in full, will not be able to re-register without settling his or her account first.
Credit card transactions guarantee the booking and ensure the payment of the stay.
- Revision of prices:
The travel prices published in this brochure were prepared based on the following exchange rates on 01/09/2016.
- for Asia, Latin America and the United States, prices are calculated with 1 USD = €0.90.
- for Scotland, 1 GBP = €1.22.
- for South Africa 1 ZAR = €0.060.
VACANCES BLEUES is not able to predict air, sea, river and land transport price increases at the date of printing, and expressly reserves the right to revise its sales prices both upwards and downwards based on the percentage change in the cost of transport, particularly changes related to fuel, fees and taxes (airport, boarding and landing taxes) and changes in the exchange rate of the currency in question. These potential revisions would apply to all persons registered or to be registered, and would be reflected in invoices prepared no later than 30 days before departure. In case of an increase of greater than 10%, customers who have already booked will be given the opportunity to cancel their trips at no cost (except for the booking fees, insurance and prepayments incurred to guarantee the booking), provided that the cancellation is made no later than 7 days after receiving the notification of the increase. As from 30 days before the departure, no price changes can be made.
- No right of withdrawal:
In accordance with Article L.121-20-4 of the French Consumer Code, the right of withdrawal does not apply to travel sales.
Except in case of force majeure or VACANCES BLEUES' liability, excursions or packages which have been booked but not used, as well as arrivals delayed because of the customer, do not give rise to any refunds.
In the case of duly justified early departures for serious reasons, VACANCES BLEUES may, at its sole discretion, decide to grant a partial or total reimbursement for the stay.
ART. 2: TRANSPORT
Unless otherwise stated in the description of stays, the child fare is identical to the adult fare for travel involving long and medium-haul flights, as well as for river cruises.
Air carrier liability
The consequences of accidents or incidents that may occur during the performance of air carriage are governed by the Montreal Convention. Therefore, in case of damages, complaints or claims of any kind, the liability of airlines is solely limited to the transportation of passengers and their luggage, as specified in their conditions of carriage and in accordance with the provisions of the said Convention.
Conditions of carriage
Information regarding the identity of the carrier will be confirmed no later than 8 days before the day before departure or at the time of concluding the contract if this occurs less than 8 days before the day of departure (in the case of charter flights, this information will be communicated in the form of a list of carriers). The times will be communicated to you in the notification. Customers are reminded that charter flights are inexpensive but unscheduled flights and that they can therefore be scheduled very late and/or very early. The transport times and the itinerary may be altered as a result of weather conditions or acts of God, the rotation of the aircraft and the safety requirements without any compensation whatsoever, including in case of change in the length of a programme. Flight times are given as an indication as soon as they are available and may be modified, even after confirmation, on the airline's initiative. If you organise your inward and outward services yourself, we advise you to book tickets that can be exchanged or even refunded to avoid any risk of financial loss and to allow for sufficient transfer times between airports and train stations. The consequences of delays (or in case of missed flights) during the inward and outward legs of journeys that are organised by you shall not be borne by VACANCES BLEUES.
VACANCES BLEUES reserves the right to modify the types of transport, bring several departure cities together in the same departure city and transport participants by road, rail or any possible flight route to the places of sojourn, in case the minimum number of participants per city is not reached. Due to the intensity of air traffic or events beyond our control (strikes, technical incidents, bad weather, etc.), delays may occur. Connections are not guaranteed, even if the inward and outward legs of journeys are issued on the same ticket. Any seats which are not used on the outward or return journey will not be refunded. A change of airport may be made in the same city. We cannot be held responsible for the costs incurred by such changes if they result from causes beyond our control.
Refunds of taxes, airport charges and fuel surcharges
If embarkation is not possible, for any reason whatsoever, the customer may request, in writing within fifteen days of the date scheduled for the trip, the reimbursement of taxes, airport charges and other fees whose repayment is linked to the actual embarkation of the passenger in accordance with applicable regulations, for the amount that has been invoiced less the 20% management fee retained by VACANCES BLEUES. The fuel surcharge is not refundable.
The cruise schedule is subject to changes based on navigation and security imperatives. A change to the cruise route, including the removal of a stopover and/or a connection provided for in the schedule, by the cruise line or the ship's captain shall not incur VACANCES BLEUES' liability when it is caused by security reasons, force majeure or a third party. Travel time is included in the duration of the trips announced.
ART. 3: VACANCES BLEUES' LIABILITY
VACANCES BLEUES guarantees the smooth running of the stay or journey, both in France and abroad.
However, VACANCES BLEUES shall be exempt from all or part of its liability in the event of non-performance or improper performance of the contract attributable to the Customer, either due to an unpredictable and insurmountable act of a third party unconnected with the provision of the services provided for in the contract, or in a case of force majeure as defined in Article 1148 of the French Civil Code.
It is expressly agreed that force majeure shall suspend the performance of the reciprocal obligations of the parties and that each party shall bear the costs incurred in connection therewith. In particular, customers shall only bear any additional costs which may be incurred in order to allow the journey to continue, following the occurrence of a case of force majeure.
ART. 4: CANCELLING OR AMENDING BOOKINGS BECAUSE OF THE CUSTOMER
Customers are reminded, in accordance with Article L. 121-20-4 of the French Consumer Code, that they do not benefit from the right of withdrawal provided for in Article L. 121-20 of the French Consumer Code.
Any cancellation or amendment of a stay in France or abroad resulting in the application of compensation must be made by the customer in writing. The day on which VACANCES BLEUES receives the cancellation and the first day of the stay or journey are included in the time count.
Cancellations by e-mail must be received during the opening hours of BLUE HOLIDAYS from 9 am to 5 pm, from Monday to Friday. Any cancellation request received on a Saturday, a Sunday, a public holiday or a non-working holiday, or after 5 pm, will be taken into account only on the first working day following (date of departure of the time limit for the application of cancellation penalties.
The cancellation or amendment of a stay in France or trip abroad, by the customer, shall result in the application of the following flat-rate termination compensation:
Cancellation compensation for stays in France, excluding partners (*):
• More than 45 days before the start of the stay, only the booking fee
• Between 45 and 31 days before the start of the stay, the booking fee, the
cancellation insurance fee and damages of €50 per person (in the hotel formula) or per accommodation (in the rental residence formula) are retained;
• Between 30 and 21 days before the start of the stay, the booking fee, the
cancellation insurance fee and the deposit are retained;
• Between 20 and 8 days before the start of the stay, the booking fee, the
cancellation insurance fee and 50% of the price of the stay are retained;
• Less than 7 days before the start of the stay, the booking fee, the
cancellation insurance fee and 100% of the price of the stay are retained;
• For stays with an additional package, the total amount of the package is also retained.
• No show on the day of the beginning of the stay: 100% of the price of the stay is owed to VACANCES BLEUES.
• Concerning national transport (air, train and bus) purchased
from VACANCES BLEUES to travel to a holiday
holiday residence, for any cancellation less than 31 days before departure,
100% of the trip’s price is retained.
Cancellation compensation for travel abroad and partner stays - Excluding special cases:
In addition to the booking fees and insurance premiums that may have been taken out at the time of booking, any cancellation by the client before departure shall result in the application of the following fees, calculated on the total price of the trip, including all taxes:
• More than 45 days before departure: €200 per person is retained;
• Between 45 and 31 days before departure, 30% of the trip’s price is retained;
• Between 30 and 21 days before departure, 50 % of the trip’s price is retained;
• Between 20 and 11 days before departure, 75% of the trip’s price is retained;
• Between 10 days and the day of departure, 100% of the trip’s price is retained.
For tours in Colombia, the cancellation fee scale is as follows:
• From the day of booking until 70 days before departure: 20% of the trip’s price is retained
• Between 69 and 45 days before departure: 60 % of the trip’s price is retained
Between 44 and 30 days before departure, 75% of the trip’s price is retained
• Between 29 days and the day of departure: 100% of the trip’s price is retained
For tours in Sri Lanka, Burma and Miami-Bahamas, the cancellation fee scale is as follows:
• From the day of booking until 120 days before departure: 30 % of the trip’s price is retained
• Between 119 and 21 days before departure: 50 % of the trip’s price is retained
Between 20 and 11 days before departure, 75% of the trip’s price is retained
• Between 10 days and the day of departure: 100% of the trip’s price is retained
For sea cruises, the cancellation fee scale is as follows:
• From the day of booking until 120 days before departure: €200 per person is retained;
• Between 119 and 55 days before departure, 15 % of the trip’s price is retained;
• Between 54 and 30 days before departure, 40 % of the trip’s price is retained;
• Between 29 and 20 days before departure, 65% of the trip’s price is retained;
• Between 19 days and the day of departure, 100% of the trip’s price is retained.
For Sicily, Canada, Sardinia, the Balearics, Madeira, Croatia, Ireland, Montenegro and Vietnam
• From the day of booking until 35 days before departure: €100 per person is retained
• From 34 days to the day of departure: 100% of the trip’s price is retained.
For river cruises:
Between 90 days and 51 days before the day before departure: 55% of the trip’s price per person is retained
Between 50 days and 31 days before the day before departure: 65 % of the trip’s price per person is retained
Less than 30 days before departure: 100% of the trip’s price per person is retained
For all journeys requiring a visa, once the visa application has been made, the visa fee is non-refundable
If a journey is interrupted en route, no refunds can be made, regardless of the cause.
The client's liability
VACANCES BLEUES shall not be held liable for delays caused by missing identity or health documents (passport, visa, identity card, vaccination certificate, etc.), as well as for any individual outward air, rail or land transport delays which could cause the passenger not to show up for the departure for any reason whatsoever. The cancellation compensation will be due in this case.
VACANCES BLEUES' liability
However, VACANCES BLEUES may cancel a stay, a trip or an additional package, in France or abroad:
- In case of an unpredictable and insurmountable act of a third party unconnected with the provision of the services provided for in the contract, in a case of force majeure or for safety reasons;
- If the number of participants expected for a trip is not sufficient to enable it to run properly.
They will then be notified of this at least 21 days before the start of the stay. In this case, VACANCES BLEUES will offer an equivalent stay or trip wherever possible. If this equivalent stay or trip does not suit the customer, the full amount paid will be refunded, except for booking fees, as well as the amount of any insurance taken out and excluding any compensation.
ART. 5: CANCELLATION OR MODIFICATION OF BOOKINGS BY VACANCES BLEUES
VACANCES BLEUES may cancel or amend a stay, a trip or an additional package, in France or abroad:
- In case of an unpredictable and insurmountable act of a third party unconnected with the provision of the services provided for in the contract, in a case of force majeure or for safety reasons.
- If the number of participants expected for a trip is not sufficient to enable it to run properly. They will then be notified of this at least 21 days before the start of the stay. In this case, VACANCES BLEUES will offer an equivalent stay or trip wherever possible. If this equivalent stay or trip does not suit the customer, the full amount paid will be refunded, except for booking fees, as well as the amount of any insurance taken out and excluding any compensation.
ART. 6: ADMINISTRATIVE AND HEALTH FORMALITIES
The formalities which will be indicated to you for each country only apply to persons (adults, children, babies) of French nationality. Therefore, foreign nationals must imperatively inform us at the time of booking and obtain information from the competent authorities of their country of origin, as well as the destination and/or country or countries, prior to their registration.
In addition, in order to prepare for your trip properly, we strongly advise you to consult all the information on the countries you are going to visit and the administrative and health formalities required on the following websites http://www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs_909/index.html, without forgetting any countries you may visit during stopovers or transit.
Finally, it is your responsibility to carefully respect these formalities and to ensure that the full names on your travel documents (bookings, travel tickets, vouchers, etc.) exactly match those on your national identity cards, passports, visas and other travel documents (ESTA, ETA, AVE, etc.).
If, due to non-compliance with these administrative or health formalities, you are unable to embark or disembark, the price paid cannot be refunded in any way. Similarly, Vacances Bleues shall not bear the costs of fines and/or fees resulting from non-compliance with the customs or sanitary regulations of the countries visited.
- Decree 2013-1188 of 18/12/2013, which came into force on 01/01/2014, extended the validity of French national identity cards (NIC) by 5 years. This measure concerns NICs issued between 02/01/2004 and 31/12/2013 for people who were adults at the time the card was issued, but no physical modification of the laminated card will attest to this.
Accordingly, in order to avoid any inconvenience during your trip, it is strongly recommended that you favour the use of a valid passport rather than a NIC with an expired date of validity, even if it is considered as still being valid by the French authorities.
NICs issued before 02/01/2004 and NICs for minors (at the card's issuance date) do not benefit from the 5-year extension.
- As from 15/01/2017, minors residing in France who are not accompanied by a legal guardian will require official authorisation to leave the country. At the time of embarkation, the minor must present, in addition to his or her identity document (national identity card or passport according to the requirements of the destination country), the authorisation form to leave the country completed and signed by one of the parents who is a legal guardian (available from www.service-public.fr), as well as a photocopy of the signatory parent's identity document.
ART. 7: INSURANCE
VACANCES BLEUES offers its customers the opportunity to take out a multi-risk insurance policy offered by MMA (group contract no. 4316) including the following guarantees: cancellation/theft and loss of luggage/interruption of stay/ assistance/civil liability abroad/repatriation/. The cost of this insurance is 3.5% of the amount of the stay or trip inclusive of all taxes.
The insurance conditions and further information are available on the www.vacancesbleues.fr website or from VACANCES BLEUES on request.
The effective date of this insurance is subject to its payment when the stay is booked.
All details regarding the claims reporting process are specified in the insurance contract, which will be sent to the customer by post or email after subscribing to the contract. It is imperative for the customer to take note of the procedure before the stay and to know the contact numbers necessary for all interventions by MMA during their stay or trip.
ART. 8: TRANSFER OF A TRIP OR STAY
If you cannot travel as planned, you can be replaced by a person of your choice. In this case, you must notify us of your decision in a letter sent with acknowledgement of receipt no later than 7 days before the departure date of the trip (this period is extended to 15 days for cruises) by indicating precisely the names and address of the transferee(s) and subject, possibly, to the time required for getting a visa and the airline agreeing to you being replaced by this new traveller. A booking fee of at least €50 per person, as well as any expenses related to issuing new tickets, will be charged to you for this transaction. Supplementary insurance is in no case refundable or transferable.
ART. 9 • PROFESSIONAL CIVIL LIABILITY
VACANCES BLEUES is insured with MMA, through a professional civil liability insurance policy in accordance with the provisions of Articles 20 and following of Decree No. 94-490 of 15 June 1994, made pursuant to Article 31 of Law No. 92-645 of 13 July 1992. The cover is up to €5,000,000 per year of insurance.
ART. 10 • EVIDENCE
Pursuant to the provisions of Article 1316-2 of the French Civil Code, it is expressly agreed that unless there is a manifest error by Vacances Bleues, the data stored in the information system of Vacances Bleues and/or of their partners and/or service providers, particularly in the electronic messaging tools used, is considered as conclusive evidence as regards the bookings made and the fulfilment of the obligations of the parties. Data in computerised or electronic form thus stored constitutes proof, and if it is produced as evidence by Vacances Bleues in any dispute or other proceedings, it shall be admissible, valid and enforceable between the parties in the same way, under the same conditions and with the same probative force as any document that may be drawn up, received or kept in writing.
ART. 11 • CLAIMS
In the event of any disputes arising in connection with the validity, interpretation, performance or non-performance, modification or termination of the contract, the client and Vacances Bleues shall endeavour to find an amicable solution.
To do this, holidaymakers must send their complaints, within 15 days of the stay or the trip, by registered letter with acknowledgement of receipt to the following address: VACANCES BLEUES Customer Service department 32, rue Edmond-Rostand - Bp217 - 13431 Marseille Cedex 06, France.
After submitting the complaint to VACANCES BLEUES and, if no satisfactory response is received within 60 days, the client may submit the complaint to the Tourism and Travel Ombudsman, whose contact details and submission procedures are available on the following website: www.mtv.travel.
If mediation fails, the customer or Vacances Bleues may refer the complaint to the competent French courts.
For any travel booked online, the customer may submit the dispute with Vacances Bleues to the European Commission's Online Dispute Resolution Platform at the following address: http://ec.europa.eu/odr
ART. 12: DATA PROTECTION
In accordance with Article 27 of Law 7817 on data processing, records and privacy of 6 January 1978, you are informed that all the information is collected by VACANCES BLEUES Diffusion Tourisme in order to process your booking and that we may need, for marketing purposes, to use it or send it to third parties. Under Article 34 of Law 7817 you have the right to access, correct or oppose the processing of your personal information by writing to VACANCES BLEUES Diffusion Tourisme
32, rue Edmond-Rostand - Bp217 - 13431 Marseille Cedex 06, France.
When you browse the VACANCES BLEUES, temporary cookies are placed on your computer to allow you to view and place orders on the website. You need to view your browser-specific information to disable them. Vacances Bleues informs you that disabling cookies may have the effect of preventing access the to the website.
The photographic illustrations in this brochure only show partial and incomplete views of the sites of the proposed facilities. We reserve the right to correct them in case of misprints or omissions in the brochures.
Photo credits: VACANCES BLEUES, Fotolia, Shutterstock, iStock, Thinkstock, Getty Images, Tourist Offices and Departmental and Regional Tourism Committees.
VACANCES BLEUES - AN ASSOCIATION GOVERNED BY THE LAW OF 1901
Registered office: 32, rue Edmond Rostand - 13006 Marseille, France
Postal address: BP 217 - 13431 Marseille Cedex 06, France
Siret No. 782 886 709 00149 - No. IM013100143
Intracommunity VAT No. FR 12 782 886 709
VBE - SAS WITH CAPITAL OF 1,219,592 EUROS
Registered office: 32, rue Edmond Rostand - 13006 Marseille, France
Postal address: BP 217 - 13431 Marseille Cedex 06, France
Marseille Trade and Companies Register 378 713 309 - No. IM013100145 VBE IATA Approval
No. 202 36 823 - Intracommunity VAT No.: FR 85 378 713 309
DIFFUSION TOURISME -
SAS WITH CAPITAL OF 914,694 EUROS
Registered office: 32, rue Edmond Rostand - 13006 Marseille, France
Postal address: BP 217 - 13431 Marseille Cedex 06, France
Marseille Trade and Companies Register 421 866 344 - No. IM013100138
Intracommunity VAT No.: FR 80 421 866 344
FINANCIAL GUARANTEE BODY
(On the day this document was published)
UNAT – 8 rue César Franck – 75015 Paris, France
CIVIL LIABILITY INSURANCE
MMA- 14 BD Marie et Alexandre OYON – 72030 LE MANS CEDEX 9, FRANCE