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Your satisfaction, our quest for excellence

Customer Satisfaction

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Customer satisfaction, the key to customer loyalty

We are always attentive to our customers' comments before, during and after their stay, and we do our utmost to offer them an exceptional holiday experience to encourage them to keep coming back. Customer loyalty is our credo.

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Listening to you before, during and after your stay

Need some advice before choosing a destination, or information about your booking? Our helpline advisers, based in Marseille and Paris, and our reception teams on-site are all available to answer any queries you may have before, during and after your stay with us. This is what the Vacances Bleues family spirit is all about.

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Customer service always on hand 

Our teams, taking great care of you

Always ready to answer your queries or receive your comments, our customer service team has only one objective and that is to ensure you have an exceptional stay. They will take on board all your feedback on-site so that we can enhance the hospitality and services we offer at each of our establishments. Thanks to our teams, you can devote all your time to simply enjoying your holiday.

Customer loyalty, our greatest reward !

A satisfied customer is a loyal customer. Loyalty is our ultimate goal and our reward, as Vacances Bleues has been awarded the label for "France's favourite brand" by Capital magazine for the second year running.