Cancellation and postponement
A trip or a vacation has its share of surprises, some good (often with Vacances Bleues) and some bad. In spite of all the care we take in creating your future trip, in spite of all your dedication to preparing your future vacation, sometimes there are snags. Cancellation is one of the hazards that we could do without, but that we must still plan for.
In order to enjoy your stay with complete peace of mind, we advise you to take out our comprehensive travel insurance: it includes travel cancellation insurance.
Travel cancellation insurance: what to do in case of a claim?
In the event of a claim concerning assistance and insurance, the first thing to do is to notify Vacances Bleues. What do we mean by insurance-related claims? Everything related to cancellation, transport delay, luggage, interruption of stay and resort liability. You have taken out travel cancellation insurance and your trip has been cancelled... Go to vacancesbleues.assurinco.com and click on the "claim" section.
You will be able to download the supporting documents according to the reason, declare your claim, but also consult the status of your file.
Travel cancellation insurance: Q&A
Certain questions are frequently asked about travel cancellation insurance. Let's see what the answers are here.
- What exactly are cancellation fees? How are they calculated?
Cancellation fees are fees applied by Vacances Bleues after your cancellation. The calculation is based on the general terms and conditions of sale that were given to you when you signed your contract. Cancellation fees are calculated as a percentage of the trip price according to the cancellation date and the departure date.
- How much time do I have to provide the necessary documents for compensation?
From the moment you open your file, you have two years to submit the requested documents. Do you want to reduce the processing time? Send all the necessary documents at once, it will facilitate the management of your file.
- I have taken out travel cancellation insurance. How and when will I be reimbursed?
Payment is made by check sent to your address. You will receive your check within 10 days. This 10-day period starts as soon as the payment email is sent. Your address is not in France ? No problem, Assurinco will proceed to the reimbursement by bank transfer.